Adoorn’s Post

Looking for Top Talent in Customer Care? Start with Skills that Matter! 👩💻 🙋♀️ 🗣 In customer care, real success is all about handling complex interactions with both efficiency and empathy. Here are the key skills that make a difference: >>> Quickly understanding customer needs >>> Providing clear, empathetic support >>> Accurately documenting interactions >>> Delivering service with a positive attitude >>> Navigating tech systems smoothly Traditional hiring often misses these practical skills, focusing on experience alone. By shifting to a #skillsbasedapproach, we see candidates perform real tasks they’d face on the job, so you know they’re ready from day one. Focusing on these skills means better-fit #hires, smoother #onboarding, and a more satisfied #customer base. #SkillsBasedHiring #CustomerCare #EffectiveHiring #HRTech

Once upon a time, a Customer Support Officer visited a client’s office to diagnose an issue and provide basic training to the staff. He arrived late, casually dressed, and even made a small joke about how things at his company weren’t very organized. The client listened but left with doubts — not just about the officer, but about the entire company. In customer service, you represent your company. Taking ownership of your role means presenting yourself professionally and with pride. If you fail to do so, how can a client trust the service you’re providing? So whenever you meet a client, ask yourself: Are you truly representing your company with ownership and integrity? #CustomerService #CustomerSupport #Ownership #Professionalism #ClientRelations #Integrity

📢 Who should ask for a review at your company? EVERYONE! 🤩 Whether it's the foreman at the end of a job or the customer service rep on a service call, every interaction is an opportunity for a review. 🌟 Set up a system from the beginning to ensure customer reviews are a priority. 💯 Don't limit reviews to just job completions, think outside the box! 📞👥 Let's hear your thoughts on this! #CustomerReviews #CompanyCulture #ReviewSystem #CustomerInteraction #JobCompletion #ServiceCalls #SalesCalls

The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers' questions and concerns. Here are the top customer service skills your representatives need, according to data. Persuasive Speaking Skills. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. I’m your proactive customer service specialist and Admistrative Assistant For me, customer service is not just a job, but a commitment to ensuring that every client leaves with their concerns addressed and a smile on their face. #customerservice #proactiveapproach #admistrativeassistant #clientretention

Technology has made it so easy to be helpful, what’s your excuse?

✨ Customer Support: The Unsung Heroes of Every Company ✨ One thing I've observed from my experience in customer support is how deeply connected this role is to every department within a company. Whether it’s understanding the latest developments in the finance team or knowing the ins and outs of new product launches, customer support associates often have a unique, bird’s-eye view of the entire organization. While someone in finance might not be aware of what’s happening in another department, those in customer support often have to stay informed about it all. It’s almost like being a one-person army, balancing the needs of customers while staying up-to-date on internal changes. However, I’ve noticed that despite the hard work and diverse knowledge required for this role, customer support teams are often underappreciated and underpaid compared to other departments. Of course, this is just my perspective, and I could be wrong. I’d love to hear your thoughts and experiences on this topic. Do you agree, or have you seen it differently? #CustomerSupport #TeamWork #CompanyCulture #OpenDiscussion

Hiring Customer Care Representatives: This is for you! 👩💻 🙋♀️ 🗣 Measuring What Matters: Core Skills for Effective Customer Care Customer care is a role that requires a precise set of skills to handle both technical and interpersonal challenges effectively. The core tasks typically include: ***Gleaning information quickly to understand the issue at hand ***Addressing customer needs with empathy and clarity ***Documenting conversations accurately for consistent service ***Service orientation to ensure positive interactions ***Navigating computer systems efficiently to resolve issues promptly Traditional assessments often overlook these practical skills, focusing instead on generic qualifications or experience. By implementing a #skillsbased approach, we can directly measure candidates' #performance in these tasks, observing their ability to engage with real scenarios that mirror daily responsibilities. Focusing on these skills offers multiple benefits: it provides a clearer, more objective basis for hiring decisions, reduces turnover by ensuring candidates are well-prepared for the role and enhances overall customer satisfaction by placing individuals who are genuinely suited to the demands of customer care. #SkillsBasedHiring #CustomerCare #ObjectiveHiring #hrtech

FUN FACT ABOUT BEING A CUSTOMER SUPPORT PERSON Working in customer support is like being a sleuth! Each call or message is a new "case," where you dig for clues, ask the right questions, and piece together what the customer really needs. Well, it's more than just answering questions, it's about finding hidden solutions, reading between the lines, and sometimes solving mysteries with limited information. And the satisfaction of finally cracking a tough case? Priceless! what's your own fun fact .... #career#customersupport#growth

A large part of being a good #sales person is staying on top of your orders throughout the production process. Maybe some folks would call that account management, I just call it good old fashioned customer service. A large part of that task is having a team that is also on top of it. Because developing new business takes time, so it’s important to have someone watching the #business you do have. A counterpart. Someone to keep your ducks in a row when they are trying to run away to a club in Miami. I came up with the term “Tag Nag” It’s what my CSR and I do to get things moving. “I emailed the customer yesterday about art approval, will you follow up today?” is a regular conversation between us. Because you can’t #print without art approval. I used to be hesitant about contacting my customers too many times when they had a rush order. But I’ve come to learn that folks rushing their #packaging orders are sometimes rushing other things too, and may be spread too thin. When someone has a deadline, multiple follow ups may be needed. And appreciated. So here’s to Tag-Nagging, and getting things moving #TagNagAndItsInTheBag #pouches #rollstock

DVA is not associated with this job posting Senior Customer Operations Specialist at Pathrise https://lnkd.in/gf2jdSfE This role is broken into five main parts: – Managing escalated customer issues – Providing support for Customer Ops Associates on ticket resolution, resource creation, and training – Conducting weekly audits to ensure contract maintenance and compliance with financing partners – Collaborating directly with our Head of Customer Ops on creating department strategy as well as implementing & streamlining execution – Collaborating cross-functionally with departments at Pathrise to create new customer processes and optimize existing ones, with the goal of improving the overall customer experience and increasing efficiency #jobboard #jobsearch #hiring #careers #employment #jobopportunities #jobposting #joblisting #jobhunt #jobseekers #jobmarket #jobadvertising #jobrecruitment #jobnetworking #jobplacement #jobvacancies #jobalerts #jobseeking #jobseekeradvice #jobinterviews #jobapplication #jobtips #jobadvice #jobstrategies #jobsuccess #jobgrowth #jobindustry #jobtrends #jobmarketinsights #jobboardtips