No matter who your customer is, you always want to use the best tools that you're most familiar with. Within your vertical, you'll start using only a few tools over and over. From among these and the people who have used them, what are your success stories? How have you leveraged the following features to great effect? Which tools ended up being less than useful for you and your clients both?
In creating solutions for the clients we want to target, my focus is on leveraging the best existing tools at the lowest cost-result that we can. We view the following: 1.) Sales and Experience Clouds - duh. System backbone. No brainer. 2.) Health Cloud - also duh (kinda). For the customers who *need* Care Plans that they want to configure internally, and whose system is more complex than "these objects do this" 3.) OmniStudio - configurable processes fast? Easy component building? This becomes a cost-to-build vs subscription cost scenario, and I'm curious about other people's experiences using it vs just building from LWC libraries. 4.) CPQ - continued services, subscriptions, package discounts, and auto-renewables. Are there better tools for this, or is it a best-in-class solution for our customers that manage contracts as a normal part of their sales? 5.) FSL - field service. It's in the name. Customer has a broken thing. Guy fixes the broken thing. Customer is happy. But is the client business? Is FSL needed at the price it comes with, or are there smarter ways to leverage existing tools to do essentially the same thing for *not $165/user/month*? 6.) Service Cloud - call center, better servicing, Omni-Channel, scheduling. Lots of tools for case management, but how much does this overlap with other features? From what we see, there is no end to the pre-made tools that Salesforce is willing to get you to pressure-sell someone on, but from those who have used these tools every day, what are your stories? What has been useful, what has been frustrating, and what has been a money pit for your clients? We want to put the best tools in front of the people who need them ALL THE TIME, and to do that, we have to trim the fat. So... what do you see as "fat", and where do you find the real meat?