Unifonic

Unifonic

Information Technology & Services

Riyadh, Saudi Arabia 49,288 followers

The AI platform for every conversation.

About us

Unifonic is a leading customer engagement platform and Software-as-a-Service (SaaS) provider based in the Middle East. It uses conversational AI technology to streamline omnichannel communication and revolutionize customer experiences for businesses. Unifonic’s solutions empower organizations to manage all their customer communication channels, including text, voice, WhatsApp, and web, from a single platform. This helps businesses to create stronger customer relationships while minimizing communication infrastructure costs. Unifonic specializes in connecting local enterprises with their customers, including leading banks, financial institutions, and government entities throughout the region, as well as healthcare, retail, e-commerce, and transport and logistics providers worldwide. With proven expertise in serving emerging markets since 2006, Unifonic safely handles over 10 billion annual transactions for millions of recipients across 160 countries. Unifonic’s commitment to service excellence is backed by a local corporate presence in six countries and a dedicated team of over 400 professionals serving clients 24/7. For additional information about Unifonic, please visit their website at https://www.unifonic.com/. #Unifonic #OnePlatformForEveryConversation #Omnichannel #CloudCommunciations #CustomerEngagement #CustomerExperience #DigitalTransformation

Website
http://www.unifonic.com
Industry
Information Technology & Services
Company size
501-1,000 employees
Headquarters
Riyadh, Saudi Arabia
Type
Privately Held
Specialties
Cloud Communications, SMS APIs, Voice APIs, SAAS, SMS Marketing, SMS, Customer Engagement, Customer Experience, and Customer Engagement Platform

Locations

  • Primary

    Hamad Tower, King Fahd Branch Rd

    Riyadh, Saudi Arabia 12212, SA

    Get directions
  • Ahram Street

    Cairo Governorate - Building No. 15 A

    Cairo, EG

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  • Mecca Street, Amman, Jordan

    2nd floor Alhamdani complex no.141

    Amman, JO

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  • Marina plaza tower,Al Marsa street street, Dubai, UAE

    Office No:2605

    Dubai, Dubai, AE

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  • Alam Rd, Block C2

    Lahore, Gulberg III 54000, PK

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Employees at Unifonic

Updates

  • We’re proud to partner with Shifa International Hospitals Limited in creating their transformative WhatsApp Chatbot—streamlining appointment bookings, diagnostics, feedback, and more, all with just a few taps. With cutting-edge AI solutions and seamless integration, we’ve helped improve accessibility, reduce costs, and enhance the patient journey, reaching over 200,000+ patients within just the first two months. 🤝 Together, we’re shaping the future of healthcare. For more details on the Shifa WhatsApp Chatbot read the following article written by Sheikh Hassan Tahir, Head of Marketing at Shifa International Hospitals: https://shorturl.at/VGJhs

    Behind the Bot: Making of Shifa's WhatsApp Chatbot to Transform Healthcare Communication

    Behind the Bot: Making of Shifa's WhatsApp Chatbot to Transform Healthcare Communication

    Sheikh Hassan Tahir on LinkedIn

  • We were honoured to welcome His Excellency Abdullah Alswaha, Minister of Communications and Information Technology of the Kingdom of Saudi Arabia, to our stand at the Internet Governance Forum. It was a pleasure to discuss our commitment to enhancing customer experiences through AI-powered innovation and how these solutions can empower businesses across the Kingdom of Saudi Arabia. تشرفنا باستقبال معالي وزير الاتصالات وتقنية المعلومات في المملكة العربية السعودية، المهندس عبدالله بن عامر السواحه، في جناحنا خلال منتدى حوكمة الإنترنت.  سعدنا بالنقاش معه عن التزامنا بتطوير تجارب العملاء عبر الابتكارات المدعومة بالذكاء الاصطناعي، ودور هذه الحلول في تمكين الأعمال وتعزيز نجاحها في مختلف أنحاء المملكة. #Unifonic #IGF

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  • في اليوم العالمي للغة العربية، نحتفي باللغة التي تحمل في طياتها قرونًا من التراث والترابط. ولكوننا جزء من هذه المنطقة، نفتخر بلساننا العربي ونسعى لتعزيز التواصل باللغة العربية في المستقبل.  خصصنا اليوم وقت ممتع نحتفل فيه باللغة العربية ومفرداتها اللي تربط بين ثقافاتنا العربية. فاللغة العربية ليست مجرد وسيلة تواصل، بل جسر يربط بيننا جميعًا. UN Arabic Language Day celebrates a language with centuries of heritage and connection. As proud members of this region, we’re committed to taking Arabic into the future. We’re taking a fun-filled moment to celebrate it—because Arabic is more than just a language; it’s a bridge that connects us all. No matter where we’re from, as we embrace its beauty. #Unifonic #ArabicLanguageDay

  • View organization page for Unifonic, graphic

    49,288 followers

    📣 Next up, IGF! 📣 We’re so excited to be heading to Riyadh for the Internet Governance Forum (IGF)! 🌍 It’s the ultimate global platform to tackle the big challenges and opportunities of the digital age. Swing by and say hi at Stand U-27 in the Southern Area. You know the drill 🙌 📣!المحطة الجاية: 📣 منتدى حوكمة الإنترنت  🌍 !متحمسين جدًا نشارك في "منتدى حوكمة الإنترنت " في الرياض   .المنصة العالمية الكبرى لمواجهة التحديات واستغلال الفرص العظيمة في عصر الرقمية 🙌 .لا تنسوا تشرفونا في منصة U-27 في المنطقة الجنوبية #unifonic #igf #internetgovernanceforum

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  • Why live life on Hard Mode when you can simplify nearly everything with AI? At Unifonic, we’re embracing this change by using AI to make customer engagement smarter, faster, and more intuitive. It’s not just about keeping up; it’s about leading the way and building meaningful connections in a world that never stops evolving. The future? It’s already here, and it’s looking better than ever. ليش تعقّد حياتك إذا تقدر تبسط كل شيء بالذكاء الاصطناعي؟ في يونيفونك، إحنا مو بس نواكب التغيير، إحنا نصنعه. نستخدم الذكاء الاصطناعي عشان نخلي التواصل مع العملاء أذكى، أسرع، وأكثر سلاسة. الموضوع ما هو سباق للحاق بالمستقبل، لكن عن قيادة الطريق وصنع روابط حقيقية في عالم سريع التطور !المستقبل؟ هو الحين، وجاهزين نخليه أجمل بكثير #Unifonic #AI #Midjourney

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  • View organization page for Unifonic, graphic

    49,288 followers

    We were honored to welcome our client, Elm Company, to our Riyadh office 🤝✨. The visit provided a valuable opportunity to discuss future plans and explore potential collaborations, including integrating our cutting-edge AI-powered automated solutions with their vision for a seamless journey that exceeds customer expectations. We look forward to keeping this winning partnership thriving. 💪   سعدنا بزيارة عميلنا العزيز "شركة عِلم" لمكتبنا في الرياض.  قدمت هذي الزيارة فرصة رائعة لتبادل الأفكار ومناقشة خططنا المستقبلية واستكشاف طرق جديدة للتعاون، من ضمنها دمج حلولنا المتطورة في الأتمتة المدعومة بالذكاء الاصطناعي مع رؤية "شركة عِلم" لتقديم تجربة عملاء مبتكرة تتجاوز توقعاتهم. متحمسين نشوف شراكتنا الناجحة تستمر وتتطور. #unifonic

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  • We found a way to get you all your favourite items without ever visiting a store or a website 👀 No matter what your KPIs, Unifonic’s WhatsApp solutions are the simplest, most seamless way to know exactly what your customers want, when they want it! لقينا لكم طريقة توصلكم لكل أغراضكم المفضلة بدون ما تزورون متجر أو موقع 👀 مهما كانت أهدافكم، حلول واتس آب من يونيفونك هي الأسهل والأسرع عشان تعرفون بالضبط وش يحتاج عملائكم ومتى يحتاجونه! #Unifonic #WhatsappSolutions #AiSolutions

  • Ahmed El-Komy, Marketing and Customer Experience Manager at Zamil said: "Since switching to Unifonic, engagement conversion over WhatsApp, in comparison to conventional customer support, has increased and it has significantly lightened the workload for our staff. We've successfully captured numerous requests that were previously overlooked and can now respond to them promptly.” Head to our blog to read all our success stories 🏆   أحمد الكومي، مدير التسويق وتجربة العملاء في شركة الزامل قال: "من يوم ما حولنا ليونيفونك، تحسنت نسبة الزيارات عبر واتس آب بشكل كبير مقارنةً بالدعم التقليدي للعملاء، وخففنا العبء على فريق العمل. قدرنا نتابع طلبات كثيرة كانت مهملة من قبل، وقدرنا نرد عليها بشكل أسرع." زوروا مدونتنا لقراءة كل قصص النجاح

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