Hyperengage

Discover how HubSpot unique customer success strategy helped businesses during COVID-19. Hear it straight from Jonathan Corbin on the Hyperengage Podcast. Essential viewing for all GTM teams! #Hubspot #CustomerSuccess #GTM

🚀Exploring the Intersection of Podcasting and Entrepreneurship with Louis Shulman🎙️ 🌟 Dive into a riveting conversation with Louis Shulman, Co-host of The Louis and Kyle Show and entrepreneurial mind behind Orbit Metrics and Inbox Ghosts. Episode #101 is perfect for entrepreneurs and tech enthusiasts! 🔑 Quick Takes: 1.      From Podcast to Profit: Louis's journey is a masterclass in leveraging podcasting for entrepreneurial success. 2.      Data Wizardry: Insight into how Orbit Metrics and Inbox Ghosts are changing the game in data analytics and newsletters. 3.      Data-Driven Strategies: Discover the role of a fractional Chief Data Officer and the impact of data integration and analytics in tech and SaaS businesses. 4.      AI and the Future: Dive into the discussion on AI's role in startups and its potential to reshape the software industry. 🎙️ Listen Now 👉 https://lnkd.in/dajqHtUn #Entrepreneurship #Podcasting #DigitalAdvertising #BusinessIntelligence #SaaSMarketing #ContentStrategy #StartupGrowth #DataAnalytics

On the Hyperengage podcast, Rob Whalen (CEO & Co-founder of PTO Exchange Exhange) and Adil Saleh delved into how data-driven strategies are reshaping customer expansion in SaaS. Analyzing product usage data alongside industry benchmarks can unlock new upsell opportunities and guide more personalized expansion approaches. Tailoring expansion narratives to fit each client’s specific goals can enable them to reinvest in their platforms, sometimes funding additional benefits from their own results. Aligning with clients’ financial goals and usage patterns can move single-product users toward adopting multiple solutions, creating value in the process. #SaaSGrowth #CustomerSuccess #DataDrivenSales #AccountExpansion #HyperengagePodcast

🚀Skyrocket Your 2024 SaaS Strategy with Expert Insights🚀 Join Taylor Kenerson and Adil Saleh as they explore Trace.Space with co-founder Mikus Krams, delving into their revolutionary tool transforming sectors like automotive and defense. 🌐 Experience Mikus's insights, highlighting the significance of a customer-first approach and adapting to various needs. 🤖 Dive into the AI conversation, discussing its role in customer expectations and the necessity of data accuracy. 🔧 Learn about Trace.Space's dedication to quick fixes and evolving their product based on customer feedback. Don't miss episode # 100 for a deep dive into tech advancements and customer-focused strategies! #RequirementManagement #Automotive #Aerospace #Innovation #CustomerFeedback #ProductDevelopment #TechStartup #SaaSSuccess 

Is your company culture helping or hurting your bottom line? 🤔 In this Hyperengage podcast episode, Adil Saleh and Amie Weizer, Director of Global Revenue Operations at Zensai, dived into how RevOps is reshaping company culture: -How to create effective feedback loops at every level -The delicate balance of top-down and bottom-up communication -Implementing Gartner's "from, to, because" change management model With this, you can go from siloed work to streamlined processes, boosting go-to-market efficiencies while ensuring every team member feels valued. Tune in to discover how RevOps can be the glue holding your organization together while driving positive change! #RevOps #OrganizationalCulture #ChangeManagement #FeedbackLoops #HyperengagePodcast

🎙️ Saahil Karkera, ex-Head of Customer Success at Optiply and current VP of CS at Oaky had some major CS insight to share with us: Early Stage SaaS Success: Saahil's journey revolves around helping early-stage SaaS businesses prove product-market fit and navigate the challenges of unlocking VC funding. Customer Success as a Revenue Driver: Saahil challenges the perception of Customer Success as a cost center, asserting that it's a revenue-driving center. Choosing the Right Customer Success Tools: Saahil discusses the importance of choosing tools that integrate seamlessly and align with the company's strategy. Technology for Customer Engagement: He elaborates on the challenges of using HubSpot for customer success and the need for more advanced tools like Vitally.io to streamline processes. 🚀 Check the comments for the full conversation and stay tuned for more exciting podcast guests! #CustomerSuccess #EarlyIntegration #Hyperengage

On the Hyperengage Podcast, we sat down with Bhavan Kochhar, VP of Sales at inFeedo, to unpack the challenges of managing information handoffs in customer journeys—a critical pain point for growing teams and scaling businesses. Smooth transitions between account executives, implementation teams, and customer success managers are foundational to any high-performing GTM motion. Bhavan and his team tackled this with structured workflows, CRM integrations, and proactive account monitoring to ensure no details are lost during handoffs. Weekly account health updates and touchpoint strategies help maintain alignment, but as Bhavan admitted, this process is always evolving. Streamlining these workflows isn't just about efficiency—it's about creating actionable insights that drive better outcomes. Whether you're managing paid pilots or scaling post-sale strategies, refining your processes can make all the difference. #CustomerSuccess #GTMTeams #SaaS #SalesStrategies #CRMOptimization #HyperengagePodcast

In today’s data-driven world, access alone isn’t enough—what matters is empowering teams to act on it. On the Hyperengage Podcast, we explored this with Peter Fishman, CEO & Co-founder of Mozart Data. The journey to democratize data has been decades in the making, transitioning it from the exclusive realm of BI and technical teams to operators and decision-makers across organizations. For teams like Customer Success and Sales, having clean, centralized data at their fingertips can revolutionize decision-making and business outcomes. But it’s no small feat. Achieving this requires not just the right tools, like robust BI systems, but also the right partnerships—combining technical expertise with business acumen to truly unlock the potential of actionable data. With advancements in data warehousing and ETL pipelines accelerating this shift, the promise of AI is poised to make data accessibility and usability even more seamless in the coming years. #DataDemocratization #CustomerSuccess #DataIntegration #B2BSaaS #HyperengagePodcast #MozartData #DataDrivenDecisions #BIInnovation

Estelle McCartney, Chief Growth Officer at Arctic Shores had quite a bit of insight to give us. 🚀 🌐 Arctic Shores' Mission: Discovering potential in candidates and giving them the platform to showcase their strengths. 🚀 Disrupting HR Tech: No more self-report questionnaires – instead, a unique online assessment lets candidates demonstrate natural strengths and potential without right or wrong answers. 🌐 Onboarding Process: Arctic Shores prioritizes building a strong relationship with customers. Understanding their specific needs and challenges is key to creating a seamless onboarding experience. 🌐 Customer Success at Arctic Shores: The customer success team comprises professional services, customer success managers, and a community/support team. 🌟 Bringing Customer Insights to the Forefront: As a Chief Customer Officer, Estelle emphasizes the responsibility of bringing the voice of the customer back into the business. Looking forward to more insightful conversations and innovations in the world of HR tech. Check out the full episode in the comments! 🌐✨ #ArcticShores #CustomerSuccess #Hyperengage

On the Hyperengage podcast, Zach Hawtof, CEO of Tightknit, joined us to discuss how businesses can scale effectively by streamlining customer interactions and leveraging data for smarter decisions. Today’s B2B landscape demands more than just strong products—it requires actionable insights and tailored strategies to reduce friction in the customer journey. This is where the right tool can excel: integrating other tools, data, and processes to help businesses drive engagement, close sales faster, and achieve measurable growth. For example, 70% of consumers now base purchasing decisions on customer service quality (Zendesk CX Trends 2022), and businesses that optimize engagement see up to a 58% increase in customer loyalty (Vanilla Forums). GTM leaders need to focus on delivering this seamless connection between teams, tools, and customers to build better relationships at scale. #CustomerEngagement #DataDrivenGrowth #CustomerSuccess #HyperengagePodcast #SaaS #SalesStrategies