Smith.ai

Effective customer communication is crucial to business success. Ever wonder how our agents do it so well? To ensure seamless call handling, our virtual receptionists rely on a structured process known as a call flow. We also recommend using a call flow when answering calls internally. A call flow guides phone conversations and ensures consistent call resolutions. It can include an outline or script with prompts tailored to the caller’s needs. Here are 3 of our 9 expert tips for optimizing your call flows to enhance customer service efficiency: 📞 Greeting: The greeting sets the tone for the conversation, so when an agent answers, it should be warm, professional, and tailored. 🌐 Screen and routing: The first element of an effective call flow is a good system to identify inquiries and route callers to the appropriate agent. We’re partial to our AI Voice Assistant, which has expanded call flow options. 🔒 Authentication: Ensuring security is a huge part of customer satisfaction. This step is where the caller’s identity is verified to ensure security and privacy. Check out the rest of our pro tips on our blog: https://lnkd.in/g-yr-bMk #businesssuccess #callflow #callefficiency #Smith.ai #AIvoiceassistant

Smith.ai CEO and Co-Founder Aaron Lee is speaking at the Global AI Innovation Summit 2025. Connect with AI innovators and industry professionals to explore groundbreaking advancements in artificial intelligence. At this event, you will: 🌟 Discover innovations: Dive into the latest advancements in AI and learn from the visionaries driving the field forward. 🌟 Hear from industry leaders: Gain invaluable insights from top experts as they share strategies and real-world applications of AI across industries. 🌟 Connect and collaborate: Network with like-minded professionals and potential partners who are shaping the future of artificial intelligence. 📅 Mark your calendars for January 22, from 9:00 am to 2:00 pm EST. Secure your spot here: https://lnkd.in/ducvCVM8

You hate your phone. It rings all day in the office, and your team can’t focus on work. Leaving the office doesn’t solve the problem. At home, all you think about are the calls you’re missing. So, you’re conflicted: People need your business. That’s a good thing! Nonstop interruptions and missed calls? Not so good. Smith.ai calms the chaos. Just imagine: - Calls answered 24/7 - Client meetings without interruption - Appointments booked on your calendar - White-glove support You don’t hate your phone. You just need someone to handle it for you! Now through December 2, it’s easier than ever to get the help you need. Take back control with our best offer EVER: Use code CHAOSAVERTED for 25% off 12 months of our Virtual Receptionist service. https://lnkd.in/eEyFPEP8

Read how we're revolutionizing customer engagement for SMBs by blending AI and human expertise. Thanks, HackerNoon for interviewing our CEO & Co-Founder, Aaron Lee!

🚀 MADDY MARTIN, SVP of Growth at Smith.ai, will join Andrew Stickel of SMB Team in their upcoming webinar on December 3rd at 3 pm Eastern. They’ll share insights on how to: ✅ Generate high-quality leads and automate lead qualification ✅ Sign up more clients without the headaches of additional staff ✅ Improve customer experience Don’t miss this chance to learn proven strategies for doubling your law firm’s success— plus how Smith.ai can help you get there. 📅 Reserve your spot now: https://lnkd.in/dmc6STkj

Congratulations to Positive Medium, our #SmithBusinessBoost contest winner! 🎉 Their winning story stood out by showcasing their growth journey — expanding their client base while fostering a positive work environment that empowers employees to grow and thrive. This thoughtful approach to growth, grounded in trust and collaboration, is exactly what we love to see in small businesses. Positive Medium’s commitment to building opportunities for others as they scale their success is truly inspiring! 🌟 Learn more about their story and celebrate their well-deserved win: https://lnkd.in/e5Dy2ZZ4

🚨 New Integration Alert! 🚨 Smith.ai now integrates with Assembly Neos! 🎉 Legal teams, get ready to save time and streamline your case management. With this powerful new connection, every call we handle for your firm is automatically logged in Neos. Here's how it works: ✅ New leads created: For callers not already in your Neos account, we’ll create a lead automatically. ✅ Detailed call records: Every call includes a comprehensive call summary, time and date, and a link to the call recording and transcript (when applicable), all assigned to the right case. No more manual data entry. No more switching between systems. Just fast, efficient communication that keeps you focused on winning cases. Ready to take your productivity to the next level? 👉 https://lnkd.in/ekMirVkF Let’s make managing your practice easier together. 💪 #LegalTech #CaseManagement #AssemblyNeos

⏰ LAST CALL, SMBs! ⏰ Today's the final day to share your success story for a shot at $1,000! Don’t miss out on showing off what makes your business shine. Share your latest win with us, and you could score BIG! Enter our SMB Success Story contest now. More info 👉 https://lnkd.in/eN9Z92EJ #SmallBusiness #SMBsuccess #SmithBusinessBoost

In today’s world, where hustle culture is practically a badge of honor, it’s easy to get caught up in doing too much. But let’s be real — running on empty isn’t sustainable. Want to know a secret? Doing less can actually boost your productivity and help you avoid burnout. Join MADDY MARTIN, SVP of Growth at Smith.ai, and Stacey M. Lake, Managing Director of Lawfecta, as they share how outsourcing and AI can be the game changers your firm needs. Find out how: https://lnkd.in/eDAG6ytd

Share your latest business improvement for a chance to win $1,000! Yes, it's that easy! Contest details: Submit a video, image, or written post about your business improvement. Share, tag us, and use #SmithBusinessBoost. Deadline: October 31, 2024 Prizes: 🥇 Grand Prize: $1,000 Visa gift card + more 🥈 Runners-up: $500 Visa gift card + more 🥉 All participants: $300 Smith.ai account credit https://lnkd.in/eN9Z92EJ