🖥️ What makes Replicant the leader in resolving customer service requests at scale with AI? Let our own Benjamin Gleitzman show you! With an enterprise-ready platform and features meticulously designed for more human-like conversations, leaders like you can spend less time piecing together solutions and more time getting customers the resolution they deserve.
Replicant
Software Development
San Francisco, California 11,527 followers
The Leader in Contact Center Automation.
About us
Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way we interact with the world, starting with customer service. As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. Replicant is serving some of the largest contact centers in the Fortune 100 and growing rapidly. A bit more about Replicant: • Named Forbes’ top 50 AI firms to watch in 2021 • Voted top 50 most promising startups by The Information • Raised $78M in Series B financing led by Stripes • We are serving some of the largest contact centers in the Fortune 100 and are just getting started…. Interested? Check out our open roles at https://jobs.lever.co/replicant
- Website
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http://www.replicant.com
External link for Replicant
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Artificial Intelligence, Telephony, Machine Learning, Conversational AI, TTS, NLP, Haskell, Javascript, Python, Language, Contact Center, Call Center, Customer Service, Customer Support, Phone Support, and Voice AI
Products
![Click here to view Replicant]()
Replicant
Conversational AI Software
Replicant provides always-on support to resolve customer issues quickly and naturally across channels. Like agents, Replicant can speak with customers in a natural tone, and answer questions without delay. With Replicant, companies can eliminate hold times, manage unpredictable call volumes, and give agents time back to focus on high empathy cases. Replicant has been deployed by Fortune 500 companies to resolve millions of calls a month. Natural Conversations Replicant leverages an NLU brain that can naturally converse to quickly resolve issues in any language. Omnichannel Support Replicant resolves customer issues across voice, messaging, and other digital channels. Conversation Monitoring and Analytics Replicant’s conversation dashboard provides real-time visibility into transcribed conversations with built-in analytics. Agent Collaboration Replicant integrates with live agent platforms for seamless hand offs of more complex issues, intelligent routing, logging, and more.
Locations
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Primary
Get directions
1 Letterman Dr
San Francisco, California 94129, US
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Get directions
180 John Street
Toronto, Ontario M5T 1X5, CA
Employees at Replicant
Updates
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💰 Decisions at the top often hinge on dollars and cents. So how do you show the value of AI in a way that resonates with leadership? Full length testimonial coming Monday! #ai #cx #customerservice #contactcenter
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🧱 Being left with a pile of LEGO pieces and no instructions? Not ideal. AI success in the contact center begins with lasting partnerships that combine expertise, communication and thoughtfulness. Hear for yourself. 👇 #ai #cx #customerservice #contactcenter
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🌟 Supporting our partners goes beyond transforming CX—it’s about helping them grow. See what Camille has to say and stay tuned for more insights dropping soon! #ai #cx #customerservice #contactcenter
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🙌 The Replicant team continued its growth this week with three new exciting additions! Welcome aboard Kartikeya B., James Janssen and Trisha Pokharel! Learn more about our open roles: https://lnkd.in/gkyVV39h
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🚀 Our talented engineering team continued its growth this week with two new exciting additions! Welcome aboard Justin L. and Alan Luc! Learn more about our open roles: https://lnkd.in/gkyVV39h
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🖥️ On Wednesday 12/4, join Replicant, CRM Magazine and more for a webinar showcasing real-world success stories from around the contact center industry! Attendees will gain actionable insights to improve their contact center operations in 2025 through topics like: 🔹 Transforming outdated processes with innovation 🔹 Using AI to boost efficiency, satisfaction, and profitability 🔹 Driving monster ROI with streamlined UCXM platforms 🔹 Harnessing AI to revolutionize contact center operations Register today! 👇 #ai #cx #contactcenter
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💪 Another strong month of growth at Replicant continued this week! Welcome to the team Jarred Hammock! Learn more about our open roles: https://lnkd.in/gkyVV39h
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📣 TODAY: Join Replicant at 1pm PT / 4pm ET to get ALL the key insights and innovations you missed at #Resolve24! Don't miss this opportunity to supercharge your 2025 contact center strategy with our virtual, condensed Resolve in Rewind featuring select conference speakers! See you this afternoon 👉 https://lnkd.in/gXZiWQUX #ai #cx #contactcenter #customerservice
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Replicant reposted this
🎯 Why Build Your Own Call Center When You Can Use Replicant? Franchise brands looking to scale often face the question: should we build our own call center or outsource it to technology like Replicant? Here’s why using Replicant is the smarter choice: ✅ Faster Implementation – Replicant is an out-of-the-box solution that can be up and running in weeks, not months (or even years). Building an internal call center takes significant time, resources, and expertise. ✅ More Cost-Effective – Instead of investing millions in infrastructure, staff, and training, Replicant’s AI handles all customer service tasks—like scheduling and payments—at a fraction of the cost. ✅ Continuous Innovation – With a dedicated team of 100+ engineers and PhD linguists, Replicant’s AI stays ahead of the curve, constantly improving with the latest technology advancements. ✅ Proven Success – Replicant boasts over an 80% call resolution rate, delivering a seamless, human-like experience that’s hard to match with internal systems. Why reinvent the wheel? Let Replicant handle your contact center needs so you can focus on growing your franchise. https://lnkd.in/ga7ucnVC Watch the video below to learn more about Replicant's process! ⬇️ #FranchiseTech #AI #Automation #CustomerService #FranchiseSolutions #CallCenter #BusinessGrowth David Taghizadeh Zachary Cooper