Quantum Metric

Say goodbye to hours spent analyzing customer sessions with Felix AI. Powered by Google's Gemini Pro, Felix instantly summarizes user behavior, offering actionable insights and quantified experiences in real-time. 🚀 But, wait there's more: 😲 Pose questions to Felix to learn more about an experience. 🤩Incorporate Felix directly into your VoC channels. 🤯 Use Felix to supply your agents with call center scripts. And this is just the start of how #FelixAI can transform the way you listen to your customers! Learn more about Felix and Explore our complete #QMSpringLaunch: https://bit.ly/3U38ush

🎉 2025 is here, and AI is already moving full speed ahead. How can you data help you keep pace? Join us on January 16 at 9am PT for Session 4: 2025 Predictions: AI + Analytics and get the insights you need to make this year your most innovative yet. 💥 Get the trends, skills, and strategies that’ll keep you ahead of the curve. 💥 Hear from leaders in retail, finance, and travel as they reveal what’s next for AI. 💥 Walk away with actionable insights to crush your 2025 goals. Don’t fall behind in AI’s biggest leap forward. Register now before it’s too late: https://lnkd.in/eFkrnf95

✨ What will shape the future of digital innovation in 2025? As customer expectations continue to evolve, businesses must adapt to remain competitive. In our latest blog, we explore five digital predictions that will define success in the years ahead including: 1. AI’s future lies in expanded use cases. 2. Branded apps must deliver genuine value. 3. AI will continue to need a human touch. 4. Smarter tech stacks will drive agility 5. AI will reinvent call centers. 📖 Ready to align your strategy with these trends? Read the blog to explore how to stay ahead of the curve: https://lnkd.in/enp6Ve9n

Is the Product Trio Outdated? The latest episode of One Knight in Product dives deep into the evolving dynamics of product teams, featuring none other than Quantum Metric’s VP of Engineering, Adam Dille. Adam shares his perspective on why the traditional "Product Manager, Designer, Engineer" trio may no longer cut it in today’s fast-paced, customer-centric world. Together, they unpack how modern teams can expand collaboration across roles to unlock innovation and deliver real value. Check out the full episode here: https://lnkd.in/etx8_-NZ

Is your AI strategy a top-down priority? In our latest Analytics AI-ssentials episode, Jake Makler, Partner, AI Practice Lead at IBM, emphasizes the critical role of CEO-led AI adoption in driving real business impact. Watch the on-demand episode now to learn how to: ✔️Assess AI tools ✔️Implement best practices ✔️Ensure your AI strategy delivers measurable value Register to watch all our episodes: https://hubs.ly/Q02_RP1D0

The holidays are a time for joy, but for many businesses, they can also be a time a time to learn from customer frustrations. In our latest blog post, we explores 4 common tales of digital holiday friction and how to avoid them: https://hubs.ly/Q02_RN8w0

Ready to simplify your complex customer journeys? Join Nathan Wilson and Peter Flannery from M&T Bank at Quantum LEAP 2025 to learn how they're using Quantum Metric to: 1. Unify all your digital channels into a single source of truth. 2. Measure the impact of non-digital ads on digital KPIs. 3. React to issues in real-time to ensure a seamless customer experience. Don't miss this breakout session to discover how M&T Bank is driving impactful results with cross-channel analytics.

Could payment issues be blocking your holiday conversions? In our latest benchmark report, we found that 51% of consumers check a digital brand's payment flow days before they may make a big sale purchase. Payment errors are creating anxiety for both the consumer and digital brands. So what's the solution? According to Quantum Metric's Megan Hastings-Barile, its about find ease in the payment experience and right visibility to know immediately when something goes wrong. Checkout her full analysis of our holiday shopping behaviors and when it means for December and 2025: https://hubs.ly/Q02-Y5jF0

Quantum Metric is proud to be included in the Google Cloud AI Agent Ecosystem Program. This collaboration highlights our commitment to innovation, leveraging cutting-edge #generativeAI to help businesses deliver exceptional digital experiences. Together with Google Cloud, we’re making it easier for organizations to unlock new insights, streamline operations, and drive customer satisfaction. Learn more about how we’re transforming the future of business through AI.

Feeling like your digital growth is stuck in neutral? 🚀 Join us at Quantum LEAP 2025 to hear from David Campanella, Director of Digital Marketing Acquisition Strategy & Analytics at Invitation Homes, about how his team transformed untapped potential into real results to transform their digital experience. In this can’t-miss breakout session, David will dive into: ✅ How Invitation Homes identified key issues, like overlooked call-to-action buttons on listing pages. ✅ The practical strategies they used to optimize layouts and enhance user journeys. ✅ The measurable impact: smoother processes, streamlined marketing, and higher application completions.