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🌟 Introducing Our New Blog Series: We Built It with Pia! Each month, we’ll spotlight how our partners are revolutionizing their IT help desks with Pia’s AI-powered transformative capabilities. 🚀 Kicking things off, meet Matthew Knight, Systems Integrator at Solarus Technologies Inc. In this first blog, Matthew shares how Solarus tackled their ticket dispatching challenges head-on, achieving: ✅ Faster ticket assignment ✅ Enhanced team productivity ✅ Elevated customer satisfaction Discover how Pia’s relentless support empowered Solarus to scale smarter, not harder. ✨ Get inspired by their journey and learn how Pia can revolutionize your MSP too! 📖 Read the blog: https://lnkd.in/gNaRbc_y

🚀 Revolutionize Your Help Desk with Pia's CAI Stamping! Tired of spending hours manually categorizing tickets? The new stamping feature in our AI and triage experience is here to save the day! 🌟 Watch this short video, and learn: ✅ How stamping automates ticket categorization using your PSA classifications. ✅ The flexibility to create custom stamping sets per board or queue. ✅ A real-world example of simplifying user offboarding with ease. ✅ How stamping saves time by acting as an automated translator for your tickets. Say goodbye to guesswork and hello to streamlined ticket triaging! 🎉 📽️ Watch the full video now and see how AI is transforming help desk operations: https://hubs.la/Q02ZXB3Z0 #AITriaging #HelpDeskAutomation #Innovation #PSAIntegration #TimeSavingTools

🦃 Happy Thanksgiving from Pia! 🍂 This Thanksgiving, we’re reflecting on everything we’re grateful for—like AI that works smarter (so we don’t have to work harder) and, of course, you! 🙌 Thank you for being part of our journey and trusting us to make your service desk run smoother than gravy on mashed potatoes. 🥔✨ Whether you’re feasting, napping, or trying to dodge Uncle Bob’s endless stories, we hope your day is stuffed with laughter, love, and maybe just one more slice of pie. 🥧 From all of us at Pia, Happy Thanksgiving! 🦃🍁 #Thanksgiving #Gratitude #PiaaiDesk #AutomationWithHeart #AIforMSPs

🎥 Pia’s New AI Triage Launch Webinar – Recording Now Available! Missed the live session? No worries! 🚀 Catch Pia’s CTO, Aron Hardy-Bardsley, and our solutions engineer, Thomas McCaffery as they unveil our shiny new AI Triage and other goodies. ✅ New AI Triage Interface – because who doesn’t love effortless ticket flow management? ✅ AI AutoStart and AutoReply – making resolutions so fast, you’ll think it’s magic ✅ Enhanced Ticket Classification (58 types!) – because precision is our middle name ✅ A revamped Package & Activity Editor – for the automation lovers among us …and so much more! 🎯 See how Pia’s latest features can make your life easier and your workflow smoother. 📽 Watch the recording here: https://hubs.la/Q02ZhnxF0 #PiaaiDesk #AITriage #WebinarRecording #MSPAutomation #Innovation #AIforMSPs

Thankyou to ConnectWise and the IT Nation Evolve group for having us! Community is central to what we do and we appreciate the part we play as part of an amazing one. #intelligentautomation #helpdesk #msp #ai Nic Ferraro Terry Irons Glen Gibson Stu Applegate

🚀 Buckle up, folks! Platform 17 has landed, and it's about to turbocharge your MSP game! 🛠 With Pia aiDesk’s shiny new release, we’re rolling out the red carpet for: 🎛 An even sassier AI & Triage dashboard 🛠 AI AutoStart – think of it as instant troubleshooting on steroids 📬 AI AutoReply – because who doesn’t love a good automated conversation? 📈 Double the ticket classifications – because more is always better, right? Trust us, you don't want to miss out on how Platform 17 is about to transform your service desk ops. 📽 Pop some popcorn and watch our release video to catch these game-changing features in all their glory. Pia aiDesk: bringing productivity to MSPs one cheeky AI at a time. https://hubs.la/Q02Y1RTP0 #Platform17 #PiaaiDesk #AIAutomation #MSP #ProductUpdate. #AIforMSPs

🤖 All aboard the AI Train! 🚂 Pia is hosting Pia's New AI Triage Webinar - Americas & Europe. Make sure to attend it on November 21. Register below 👇 #ai #automation #intelligentautomation #msp

Day Two of Kaseya Datto #DattoConAPAC! Come to the stand, see the team, watch a demo, hear about our new SmartForms and AI Triage capabilities! Nic Ferraro Terry Irons Glen Gibson Annie Priest Nick Ricucci Mei Y. Joel Meizer Larissa Varela

Our very own Nic Ferraro is on the main stage at Kaseya Datto #DattoConAPAC talking about A New Era of Service Desk Maturity, joined in a fireside chat by Luke Fong from Lateral Plains. "In an industry where your service desk wages are your biggest cost, and your constantly pulled away from focusing on the growth of your business because you are busy putting out fires, intelligent automation is what will allow you to do more with less and achieve a point of service difference". #ai #automation #servicedesk #msp Terry Irons Glen Gibson Annie Priest Nick Ricucci Mei Y. Joel Meizer Larissa Varela

🚀 Exciting Results from IT Logic with Pia aiDesk! 🚀 Directly from Kaseya DattoCon 2024 in Sydney, Igor Meynin, Technical Services Manager at IT Logic Pty Ltd, shares how Pia aiDesk has transformed their service desk operations. By automating routine tasks like user requests and out-of-office assistance, IT Logic has cut response times to as little as 2 seconds per ticket! This efficiency gain saved them the equivalent of a full-time technician’s workload in 2023. SmartForms has been a game-changer, boosting productivity and enhancing client engagement. Pia aiDesk’s automation is truly making a difference for MSPs like IT Logic. Watch the full story and learn how AI-driven solutions can reshape your service desk! https://lnkd.in/ghPYfUmS #PiaaiDesk #ITLogic #ServiceDesk #Automation #Platform17