NLX

Co-founder and CEO Andrei Papancea just published his thoughts on the so-called “generative AI bubble.” Read about how companies and investors have simultaneously over- and under-estimated the power of AI to transform business here: https://lnkd.in/eEHdnd35  #GenerativeAI #AIBubble

Looking back on a great year at NLX, we’re sharing a few highlights… - Closing our #SeriesA funding round - Making Enterprise Connect’s Innovation Showcase  - Acquiring Radish Systems - Introducing an industry first: the ability for the AI to search and transact for the user in one experience with NLX Journey - Collaborating with the top minds in AI at #IslandAISummit - Speaking at Forbes Business Bridges at the #iconic 5th Ave building in NYC - Being a part of our first #Hackathon at AI ATL - Team-building at a memorable company retreat in Charleston, SC - Adding Chief Customer Officer Christian Wagner to the team - Being a #FeaturedPartner at Amazon Web Services (AWS) re:Invent We’re excited to share our progress as we build on this momentum in 2025. Follow us 👀 so you don’t miss out! #ConversationalAI #GenAI #GenerativeAI #MultimodalAI #Growth

With the new Amazon Nova launch, NLX customers can use the new foundation models (FM) in their conversational AI applications. Amazon Nova has text-only and multimodal versions, all noted for their speed and cost-effectiveness. Director of Education Cecilia Bolich shows how easy it is to use Nova when building an NLX conversational experience by explaining the theory of relativity as an #Wicked musical number. We should be hearing from Ariana and Cynthia any minute… In the meantime, we’re free to talk about how NLX customers can choose any FM, large language model (LLM), or even natural language processing (NLP) technology to find the best fit for their conversational application and use case. Reach out here: https://nlx.ai/contact #AWS #AWSNova #AmazonNova #GenerativeAI Amazon Web Services (AWS)

Right about now, contact center agents are readying up for the post-holiday return rush. As many as 25% of customers making online returns contact an agent, especially as retailers eliminate free returns. See the The Wall Street Journal piece about return fees by Suzanne Kapner here: https://lnkd.in/dNSZ6QH4 What many brands don’t realize is they can solve return issues (and much more) with certain next-gen AI capabilities. With NLX, brands can create a conversational experience where the end user and the AI share a screen and can speak to and hear each other to solve complex problems. Additionally, brands can set up their application so the return transaction is completed in the same window as the conversation, further reducing the need to contact a human. NLX customers are surprised and delighted by how the latest AI technology can solve increasingly complex problems with high satisfaction rates. We would love to talk about your use cases. Reach out here ➡️ https://nlx.ai/contact #GenerativeAI #GenAI #AIRetail #CustomerSupport #Retail #HolidayShopping

🎁 It’s the last day of the #HolidayShopping season, and we want to know… #AIRetail #AIShopping #Shopping #AIShoppingAssistant

Thanks to JetBlue Ventures and Jess Lozano-Schmitt for including NLX in this outstanding piece! Learn more: https://nlx.ai/

CEO and co-founder Andrei Papancea and other AI industry leaders shared their 2025 predictions with Dan Primack at Axios. 🔮 Read it here: https://lnkd.in/gFavCnGE

What if your customers could respond to promotional text messages and you could respond back using AI? We just introduced a feature in partnership with Amazon Web Services (AWS) End User Messaging to do just that. Read how: https://lnkd.in/gaEb7dQA #ConversationalAI #Amazon #AWS #PromoMessaging #CustomerLoyalty #Retail

It’s not only direct-to-consumer AI companies that need guardrails for users experiencing mental health issues. We know from experience that people share thoughts about violence and self-harm with all kinds of AI, including enterprise customer service bots. Read more about how company leaders, advisors, and board members can support each other in prioritizing engineering resources for building safety features, even when it might come at the expense of short-term growth. https://lnkd.in/ebm59Vm5 #AISafety #AIRegulation #AIDevelopment #AI

 🚀 We’re thrilled to welcome Christian Wagner as NLX’s first Chief Customer Officer and announce Derrick Bradley’s promotion to Chief Product Officer! We’re so excited about the continued growth and innovation in the New Year and beyond. 🙌📈 Read the full announcement ➡️  https://lnkd.in/grU3-5BK #Growth #CustomerSuccess #ConversationalAI #GenerativeAI #GenAI #Multimodal