Satmetrix
Software Development
San Mateo, CA 12,780 followers
The only complete and integrated holistic VOC solution, driving business outcomes from the contact center, and beyond.
About us
NICE Satmetrix holistic Voice of the Customer (VOC) solution powers enterprises to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent performance. The world’s leading VOC solution for organizations that rely on the strategic value of the contact center, NICE Satmetrix VOC enables companies of all sizes across the globe to act on feedback and transform the customer experience at scale. A complete VOC solution unified with CXone and the NICE portfolio, NICE Satmetrix delivers superior analytics to operationalize feedback on the frontline and across the comprehensive customer journey.
- Website
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http://www.satmetrix.com
External link for Satmetrix
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, CA
- Type
- Partnership
- Founded
- 1997
- Specialties
- Net Promoter, Net Promoter Score, Customer Retention, Software, SaaS, Analytics, Voice of the Customer, VOC, NPS, customer feedback management, CEM, CX, Customer Experience, Voice of the Customer, Feedback Management, Holistic VOC, and Omnichannel Customer Experience
Products
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NICE Satmetrix
Customer Experience Management Software
NICE Satmetrix is the leading global provider of Customer Experience Management Software. Contact us for a demo and see our product in action!
Locations
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Primary
Get directions
1820 Gateway Drive, Suite 300
San Mateo, CA 94404, US