Moxie

𝙍𝙚𝙙𝙚𝙛𝙞𝙣𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 𝙞𝙣 𝙇𝙪𝙭𝙪𝙧𝙮 𝙬𝙞𝙩𝙝 𝙈𝙤𝙭𝙞𝙚. At Moxie we believe success is measured in moments, not just metrics. In 2024, our programs have empowered teams, redefined luxury cultures, and turned customer journeys into unforgettable experiences. Inspired people lead to inspired performance. 𝗪𝗵𝗮𝘁 𝘀𝘁𝗼𝗼𝗱 𝗼𝘂𝘁 𝘁𝗵𝗶𝘀 𝘆𝗲𝗮𝗿 𝗮𝘀 𝗮 𝗺𝗼𝗺𝗲𝗻𝘁 𝗼𝗳 𝗴𝗿𝗼𝘄𝘁𝗵 𝗼𝗿 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻? We specialize in transforming luxury teams—whether they’re new, seasoned professionals, or leaders—into true ambassadors of your brand. Through bespoke learning experiences, innovative team-building, and exclusive certification programs, we help lay the foundation for long-term excellence. Our offerings include: 🔸 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗧𝗲𝗮𝗺𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀 Strengthen collaboration and energize your team with workshops tailored to their unique needs. 🔸 𝗟𝘂𝘅𝘂𝗿𝘆 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 Provide your team with expertise in DISC, Driving Forces, and Emotional Intelligence (EQ) to foster a people-first culture. 🔸 𝗖𝘂𝘀𝘁𝗼𝗺 𝗟𝘂𝘅𝘂𝗿𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 & 𝗦𝗲𝗹𝗹𝗶𝗻𝗴 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀 Equip your team with the skills to build relationships, deepen customer understanding, and master luxury fundamentals. 🔸 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗣𝗲𝗿𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲 𝗞𝗲𝘆𝗻𝗼𝘁𝗲 𝗦𝗽𝗲𝗮𝗸𝗶𝗻𝗴 Inspire and elevate your team with engaging sessions designed to spark fresh ideas and high-impact performance from a new perspective. 🔸 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗕𝗲𝘀𝗽𝗼𝗸𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗥𝗲𝘁𝗿𝗲𝗮𝘁𝘀 Crafted to empower leaders, foster authentic connections, and drive leadership excellence. 𝙏𝙤𝙙𝙖𝙮’𝙨 𝙙𝙚𝙙𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙩𝙤 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 𝙨𝙝𝙖𝙥𝙚𝙨 𝙩𝙤𝙢𝙤𝙧𝙧𝙤𝙬’𝙨 𝙨𝙪𝙘𝙘𝙚𝙨𝙨. Ready to inspire your team and elevate your brand in 2025? Let’s start the journey together. Contact us today to learn more.

𝗟𝘂𝘅𝘂𝗿𝘆 𝗟𝗮𝘄𝘀 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: 𝙋𝙤𝙡𝙡 𝙍𝙚𝙨𝙪𝙡𝙩𝙨 𝙍𝙚𝙫𝙚𝙖𝙡𝙚𝙙 𝘈 𝘤𝘭𝘰𝘴𝘦𝘳 𝘭𝘰𝘰𝘬 𝘢𝘵 𝘓𝘜𝘟𝘜𝘙𝘠 𝘓𝘈𝘞 #8: 𝘉𝘦 𝘢 𝘗𝘦𝘦𝘳, 𝘕𝘰𝘵 𝘢 𝘗𝘢𝘸𝘯. The correct answer is 𝗕: Pawn. Thank you for participating in the latest poll! 𝗪𝗵𝘆 𝗶𝘁 𝗺𝗮𝘁𝘁𝗲𝗿𝘀: We understand this scenario falls into a gray area where the intention to deliver exceptional service can blur the line between being a peer and becoming a pawn. It’s understandable why some may feel compelled to go the extra mile—but in luxury, there’s a delicate balance between providing value and maintaining your role as a luxury professional. The better approach? Offer expert guidance and connect the client with trusted professionals who specialize in the task. This way, you maintain your position as an advisor who curates an exceptional experience without compromising your role as a peer in the luxury space. Luxury is not just about solving problems; it’s about instilling respect and trust for your expertise and professionalism in your domain. Follow along for more luxury law scenarios, insights, and polls to sharpen your luxury expertise. #TheLuxuryLawsOfExcellence | #LawsInAction | #BeAPeerNotAPawn | #LuxuryExpertise | #PollResults | #WhatWouldYouDo | #LuxuryProfessionalDevelopment

Why click on + 𝗙𝗼𝗹𝗹𝗼𝘄 for Moxie? Luxury is an intricate world of unspoken rules, elevated fundamentals, and unique ways of being. With content inspired by 𝘛𝘩𝘦 𝘓𝘶𝘹𝘶𝘳𝘺 𝘓𝘢𝘸𝘴 𝘰𝘧 𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦© and insights from our luxury experts, we aim to spark meaningful ideas and inspire new ways of thinking to help the luxury and fashion industry innovate and succeed in a 𝘩𝘪𝘨𝘩-𝘵𝘰𝘶𝘤𝘩, 𝘩𝘪𝘨𝘩-𝘦𝘮𝘰𝘵𝘪𝘰𝘯 market. Whether you’re a seasoned professional, an industry leader, new to luxury, or aspiring to join the field, following us means connecting to an authentic passion for the luxury world. 𝗝𝗼𝗶𝗻 𝘂𝘀 𝘁𝗼 𝗰𝗼𝗻𝗻𝗲𝗰𝘁, 𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗴𝗿𝗼𝘄 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿! #Moxie | #TheMoxieDifference | #LuxuryInsights | #TransformativeLearning | #RemarkableResults | #Luxury | #ProfessionalDevelopment | #Connect | #LuxuryLawsOfExcellence | #ExcellenceInLuxury | #Follow

𝗪𝗵𝗮𝘁 𝗶𝗳 𝘆𝗼𝘂 𝗰𝗼𝘂𝗹𝗱 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗲𝘃𝗲𝗿𝘆 𝗰𝗹𝗶𝗲𝗻𝘁 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗼 𝗮𝗻 𝘂𝗻𝗳𝗼𝗿𝗴𝗲𝘁𝘁𝗮𝗯𝗹𝗲 𝗹𝘂𝘅𝘂𝗿𝘆 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? Moxie’s 𝗟𝘂𝘅𝘂𝗿𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗦𝗲𝗹𝗹𝗶𝗻𝗴 𝗦𝗸𝗶𝗹𝗹𝘀 program equips luxury professionals with the 7 essential skills needed to thrive in luxury retail: ✨ 𝗙𝗹𝗲𝘅 𝗬𝗼𝘂𝗿 𝗦𝘁𝘆𝗹𝗲: Adapt to every client and situation with ease. ✨ 𝗠𝗶𝗻𝗲 𝗳𝗼𝗿 𝗚𝗼𝗹𝗱: Discover your client’s hidden desires and motivations. ✨ 𝗥𝗲𝗳𝗿𝗮𝗺𝗲: Turn objections into opportunities. ✨ 𝗧𝗲𝗹𝗹 𝘁𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗦𝘁𝗼𝗿𝘆: Craft narratives that inspire desire. ✨ 𝗛𝗮𝗻𝗱𝗹𝗲 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝟰𝗣𝘀: Pause, Probe, Prove, Pivot. ✨ 𝗘𝗔𝗦𝗘: Handle complaints and unmet expectations with empathy, understanding, and tailored solutions. ✨ 𝗕𝗿𝗲𝗮𝘁𝗵𝘄𝗼𝗿𝗸: Center yourself and lower stress to show up as your best self. This program is more than just training—it’s your pathway to mastering relationship building, creating desire, and delivering unparalleled client experiences. Ready to stand out as a luxury professional? Get in touch with us to elevate your skills today. #LuxurySelling | #Desire | #LuxuryExcellence | #ArtOfSelling | #LuxuryExperience | #ProfessionalDevelopment

𝗟𝘂𝘅𝘂𝗿𝘆 𝗟𝗮𝘄𝘀 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: 𝙋𝙚𝙚𝙧 𝙤𝙧 𝙋𝙖𝙬𝙣? ⬇️ 𝘙𝘦𝘢𝘥 𝘵𝘩𝘦 𝘴𝘤𝘦𝘯𝘢𝘳𝘪𝘰. 𝘊𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘵𝘩𝘦 𝘰𝘱𝘵𝘪𝘰𝘯𝘴. 𝘚𝘩𝘢𝘳𝘦 𝘺𝘰𝘶𝘳 𝘤𝘩𝘰𝘪𝘤𝘦 𝘪𝘯 𝘱𝘰𝘭𝘭 𝘣𝘦𝘭𝘰𝘸. 𝗟𝗨𝗫𝗨𝗥𝗬 𝗟𝗔𝗪 #𝟴: 𝗕𝗲 𝗮 𝗣𝗲𝗲𝗿, 𝗡𝗼𝘁 𝗮 𝗣𝗮𝘄𝗻 Luxury is more than just selling products; it’s a world of aspiration and a quest for self actualization. Being a peer means creating a universe filled with culture, art, meaning and beyond. A 𝙥𝙚𝙚𝙧 elevates the client experience, while a 𝙥𝙖𝙬𝙣 becomes merely transactional and reactive, and is easily dispensable—undermining the value of the brand and the professional. 🔸—— 𝗧𝗛𝗘 𝗦𝗖𝗘𝗡𝗔𝗥𝗜𝗢 ——🔸 𝗔 𝗹𝗼𝗻𝗴-𝘁𝗶𝗺𝗲 𝗰𝗹𝗶𝗲𝗻𝘁 𝘀𝘁𝗼𝗽𝘀 𝗶𝗻 𝘁𝗼 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝘄𝗮𝘁𝗰𝗵 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝗱. 𝗪𝗵𝗶𝗹𝗲 𝘁𝗵𝗲𝘆’𝗿𝗲 𝘄𝗮𝗶𝘁𝗶𝗻𝗴, 𝘁𝗵𝗲𝘆 𝗮𝘀𝗸 𝗶𝗳 𝘆𝗼𝘂 𝗰𝗼𝘂𝗹𝗱 𝗮𝘀𝘀𝗶𝘀𝘁 𝗶𝗻 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗲𝗿𝗳𝗲𝗰𝘁 𝘁𝗮𝗯𝗹𝗲 𝗹𝗶𝗻𝗲𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗶𝗿 𝗱𝗶𝗻𝗻𝗲𝗿 𝗽𝗮𝗿𝘁𝘆. 𝗧𝗵𝗲𝘆 𝘁𝗿𝘂𝘀𝘁 𝘆𝗼𝘂𝗿 𝘁𝗮𝘀𝘁𝗲 𝗮𝗻𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝗹𝗶𝗻𝗲𝗻𝘀 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘀𝘁𝗼𝗿𝗲’𝘀 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀. 𝗬𝗼𝘂 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗹𝘆 𝘀𝗼𝘂𝗿𝗰𝗲 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝘁𝗵𝗲𝗺. 𝗜𝘀 𝘁𝗵𝗶𝘀 𝗮𝗻 𝗲𝘅𝗮𝗺𝗽𝗹𝗲 𝗼𝗳 𝗯𝗲𝗶𝗻𝗴 𝗮 𝗽𝗲𝗲𝗿 𝗼𝗿 𝗮 𝗽𝗮𝘄𝗻? 𝗔: Peer 𝗕: Pawn Share your thoughts in this week’s poll below! #TheLuxuryLawsOfExcellence | #LawsInAction | #LuxuryExpertise | #BeAPeerNotAPawn | #WhatWouldYouDo | #Poll | #LuxuryProfessionalDevelopment

𝗣𝗮𝘂𝘀𝗲. 𝗕𝗿𝗲𝗮𝘁𝗵𝗲. 𝗘𝗹𝗲𝘃𝗮𝘁𝗲. In fast-paced luxury retail, the ability to stay composed and confident under pressure is a skill that sets professionals apart. That’s why in Moxie’s 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗦𝗲𝗹𝗹𝗶𝗻𝗴 𝗦𝗸𝗶𝗹𝗹𝘀 program, we focus on 𝗕𝗥𝗘𝗔𝗧𝗛𝗪𝗢𝗥𝗞—a simple yet powerful tool to 𝘭𝘰𝘸𝘦𝘳 𝘴𝘵𝘳𝘦𝘴𝘴, 𝘳𝘦𝘨𝘢𝘪𝘯 𝘧𝘰𝘤𝘶𝘴, and 𝘴𝘩𝘰𝘸 𝘶𝘱 𝘢𝘴 𝘺𝘰𝘶𝘳 𝘣𝘦𝘴𝘵 𝘴𝘦𝘭𝘧. When you center yourself with intentional breathing, you don’t just calm your nerves—you refresh your mindset, allowing you to connect authentically and inspire desire in every interaction. Ready to elevate your performance? Discover how our program can help you stay poised and perform at your peak using breathwork to master luxury moments. #Breathwork | #LuxurySelling | #LuxurySales | #LuxuryExperience | #LuxuryCulture | #Moxie | #ProfessionalDevelopment | #LuxurySkills

The holiday season is upon us—demanding excellence, energy, and resilience from every luxury professional. It’s a time to rise above the challenges, channel your passion, and create unforgettable moments for your clients. At Moxie we believe in the power of MOXIE: 𝗠𝗢𝗫·𝗜𝗘 (𝘮ŏ𝘬-𝘴ē, noun): ✨ The ability to face difficulty with spirit and courage ✨Energy initiative ✨Skill know-how Now is your time to embrace the 𝘮𝘰𝘹𝘪𝘦 within you. Whether it’s leading with confidence, engaging with passion, or building connections that last beyond the season, courage and energy are your ultimate tools. Tap into the energy that drives your success. 𝗧𝗵𝗲 𝗵𝗼𝗹𝗶𝗱𝗮𝘆𝘀 𝗮𝗿𝗲𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗮 𝘀𝗲𝗮𝘀𝗼𝗻—they’re your chance to lead, inspire, and excel. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗿𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝘁𝗲𝗽 𝗶𝗻𝘁𝗼 𝘆𝗼𝘂𝗿 𝗺𝗼𝘅𝗶𝗲? 👇🏻Let us know below how you plan to bring it this season! #Moxie | #LuxuryLeadership | #Spirit | #Energy | #HolidaySeason | #Luxury

𝗟𝘂𝘅𝘂𝗿𝘆 𝗟𝗮𝘄𝘀 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻: 𝙋𝙤𝙡𝙡 𝙍𝙚𝙨𝙪𝙡𝙩𝙨 𝙍𝙚𝙫𝙚𝙖𝙡𝙚𝙙 𝘈 𝘤𝘭𝘰𝘴𝘦𝘳 𝘭𝘰𝘰𝘬 𝘢𝘵 𝗟𝗨𝗫𝗨𝗥𝗬 𝗟𝗔𝗪 #𝟳: 𝗗𝗼𝗻’𝘁 𝗟𝗲𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗖𝗼𝗺𝗽𝗿𝗼𝗺𝗶𝘀𝗲 𝗦𝗼𝘂𝗹 The correct answer to the recent poll is 𝗕: Yes, it compromises the brand’s integrity. https://lnkd.in/ewAyzrq3 𝗪𝗵𝘆 𝘁𝗵𝗶𝘀 𝗺𝗮𝘁𝘁𝗲𝗿𝘀: The adage “𝘢𝘭𝘭 𝘱𝘶𝘣𝘭𝘪𝘤𝘪𝘵𝘺 𝘪𝘴 𝘨𝘰𝘰𝘥 𝘱𝘶𝘣𝘭𝘪𝘤𝘪𝘵𝘺” simply doesn’t apply in the luxury world. At the heart of this law, we’re reminded that every action and association should preserve the brand’s soul. Partnerships that don’t align with a brand’s vision, values, codes, and DNA can erode its prestige, creating long-term damage to brand equity. In luxury, strategy must never overshadow authenticity. Follow along for more insights and opportunities to test your expertise in navigating the complexities of luxury. #TheLuxuryLawsOfExcellence | #LawsInAction | #WhatWouldYouDo | #LuxuryExpertise | #Poll | #DontLetStrategyCompromiseSoul | #Results | #LuxuryProfessionalDevelopment

𝗜𝗻𝘃𝗲𝘀𝘁 𝗶𝗻 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄, 𝗧𝗼𝗱𝗮𝘆 𝘄𝗶𝘁𝗵 𝗠𝗼𝘅𝗶𝗲 Inspire your people and elevate performance with Moxie —your trusted partner in growth and success within the luxury industry. We offer expert insights and transformative consulting and training opportunities, delivering remarkable, results-driven solutions rooted in the 𝘓𝘶𝘹𝘶𝘳𝘺 𝘓𝘢𝘸𝘴 𝘰𝘧 𝘌𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦©. Let’s connect and thrive together! • Call us: 347-834-3266 • Visit: moxieprodev.com • Email: erin@moxieprodev.com Follow us on LinkedIn for the latest in luxury insights and professional development. #InvestInTomorrowToday | #InspiredPeople | #InspiredPerformance | #TransformativeLearning | #RemarkableResults | #LuxuryExcellence | #ConnectWithMoxie

Navigating complaints and unmet expectations is a delicate art in luxury sales. That’s where the 𝗘𝗔𝗦𝗘 approach comes in— 𝘯𝘰𝘵 𝘫𝘶𝘴𝘵 𝘢𝘯 𝘢𝘤𝘳𝘰𝘯𝘺𝘮, 𝘣𝘶𝘵 𝘢 𝘸𝘢𝘺 𝘰𝘧 𝘭𝘪𝘧𝘦 𝘧𝘰𝘳 𝘩𝘢𝘯𝘥𝘭𝘪𝘯𝘨 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦𝘴 𝘸𝘪𝘵𝘩 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦. 🔸𝗘𝗺𝗽𝗮𝘁𝗵𝘆: Build trust by acknowledging the client’s feelings and validating their concerns. 🔸𝗔𝘀𝗸: Seek to deeply understand the issue by asking thoughtful questions, avoiding the urge to jump into problem-solving too soon. 🔸𝗦𝗼𝗹𝘃𝗲: Offer a tailored solution only after fully grasping what is possible and acceptable to the client. 🔸𝗘𝗻𝗴𝗮𝗴𝗲: Shift the focus from the negative by re-engaging the client with the brand, rekindling positive emotions and their connection to the experience. Empathy is the foundation of every step, ensuring clients feel valued and understood. With 𝗘𝗔𝗦𝗘, your team can turn challenges into opportunities, reinforcing trust and reigniting the client's desire for the brand. Ready to make this mindset part of your team’s DNA? Discover more through Moxie‘s 𝗟𝘂𝘅𝘂𝗿𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗦𝗲𝗹𝗹𝗶𝗻𝗴 𝗦𝗸𝗶𝗹𝗹𝘀 program. #Empathy | #Explain | #Ask | #Solve | #Engage | #LuxuryEssentials | #LuxurySelling | #LuxurySales | #LuxuryExperience | #LuxuryCulture | #Moxie | #ProfessionalDevelopment | #LuxurySkills