Mattersight Corporation

Mattersight helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers. With the industry's largest database of customer behavioral profiles and advanced analytics, Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.

Website

http://www.mattersight.com

External link for Mattersight Corporation

Industry

IT Services and IT Consulting

Company size

201-500 employees

Headquarters

Chicago, Illinois

Type

Public Company

Specialties

Call Routing Software, Personality Analysis, Customer Experience, Call Monitoring, Compliance, Performance Management, Sales Effectiveness, Voice of the Customer, Artificial Intelligence, Machine Learning, Big Data, Speech Analytics, Predictive Analytics, Customer Satisfaction, Agent Coaching, Conversation Data, Agent Desktop Capture, QA Automation, Behavioral Communication Training, Call Storage & Retrieval, Service & Support, Productivity, Outsourcer Performance, Collections, Claims, Customer Retention, Data Security & Privacy, Performance-Based Pricing, Behavioral Call Routing, and Predictive Behavioral Routing