We help ecommerce brands generate more revenue by turning their shipment tracking experience into a marketing channel. Customers are most excited after they buy so they check tracking 3.1 times. If you’re shipping 10,000 packages that’s 30,000 brand impressions. Most brands are sending that traffic to UPS or Fedex, handing it off to a third party and disrupting the customer's branded experience. It's never been more difficult to get and retain customer attention, so every touchpoint with a customer matters. We give you the control to turn the typically stale and confusing experience of shipping into an opportunity to drive customer engagement while the customer is most receptive to your brand.
External link for Malomo
719 Virginia Ave
Suite 101
Indianapolis, Indiana 46203, US
Just like underwear is the foundation of every outfit, the post-purchase experience is the foundation of the customer experience. We're thrilled that PSD found such massive success with branded #ordertracking! Read their full story here: https://hubs.la/Q02_Dh0Y0
As we know, retention is critical to ecommerce brands. And Red Sprite Hats is no different! This week on Retention Chronicles Podcast, Mariah is joined by Jill Putnam, Founder & CEO of Red Sprite Hats, to discuss how she founded her business, applied for a patent, launched a Kickstarter, and is building customer trust with every interaction.
There are two types of customer loyalty ⬇️ 1️⃣ True brand loyalty: Customer is an active champion who promotes a brand's products 2️⃣ Loyalty is passive: Customers who repeatedly purchase out of laziness or confusion To cultivate active loyalty, #ecommerce brands need to focus on the #postpurchase experience. Learn more in our complete guide to elevating your ecommerce brand's post-purchase experience: https://hubs.la/Q02-xsBY0
Unleash the holiday spirit with branded order tracking 🐶🎁 Dachshund through the snow and take advantage of our free trial: https://bit.ly/3ZeEKu4
The holidays are known for a few things: hustle, bustle, sweets, and WISMO inquiries… To help out your customer service team and keep customers happy, follow these 6 tips for preventing the dreaded #WISMO support tickets: https://bit.ly/3ZEBkSU
Fuel your day, properly. Improve your post-purchase experience, drastically. Proper Good 🥄💜
On-brand post-purchase experiences, more upsells, and valuable shipping data—what more could you want? 😻 Herschel Supply Company achieved all of this (and more!) with branded order tracking. Learn more about how the team leveraged Malomo to transform the #postpurchase experience into a revenue driver ⬇️ https://bit.ly/3Zzx7zA