David Druker talks about how our team stays motivated!
About us
Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. See why growing brands use Kustomer to build the enduring customer relationships that drive better business results at http://ow.ly/UZ5X50HV0ov
- Website
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https://www.kustomer.com
External link for Kustomer
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Short Hills, New Jersey
- Type
- Privately Held
- Specialties
- customer experience, customer service, CRM, CX, SaaS, and startups
Products
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Kustomer
Help Desk Software
Continuous omnichannel conversations. Customized, actionable views of customers. AI that automates simple communications. Kustomer makes personalized, efficient and effortless customer service a reality
Locations
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Primary
Get directions
830 Morris Tpke
4th Floor
Short Hills, New Jersey 07901, US
Employees at Kustomer
Updates
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Shoppers don't even realize they're using AI - what does that mean for CX leaders?
🛒 🛍️ Is Gen AI changing how consumers shop, or is it just hype? I cover new research from Bain. Subscribe to the newsletter for fresh CX insights: https://lnkd.in/es6gnz6Y
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Breanna Moreno has such a great point - AI for CX is not plug and play! It takes time and resources to strategize and implement to get the outcome you want. How are you planning to build AI into your customer support workflows in 2025?
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Gartner found that 85% of CX leaders will explore or pilot a customer-facing generative AI system in 2025, with 44% using a voice related element. As CX leaders face pressure to implement AI in their support functions, it means you can harness influence over this game-changing initiative. It’s clear: in 2025, you should get up to speed on the options for AI-powered CX tools and start making your plan for how they’ll fit in your support workflow. Check out Kustomer - we’ll show you how we can supercharge your customer support: https://lnkd.in/eKwPEki3
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Big things in store for our industry next year!
CX is entering a transformative era, where AI, human connection, and data work together to shape the future. 🌍 Key Predictions for 2025: 1️⃣ Pricing Disruption: Businesses are shifting from static seat-based pricing to flexible, usage-based models that better reflect outcomes. 2️⃣ Humans + AI: AI handles efficiency, but empathy-driven human interactions remain vital for trust and loyalty. 3️⃣ Data-Powered CX: Real-time insights and a 360-degree customer view are unlocking seamless, personalized experiences at scale. This evolution is an opportunity for CX leaders to rethink strategies in time for a successful 2025. Read more in my latest Forbes column https://lnkd.in/ejpMbDdD
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Meeting your customers where they are may take a little extra time, but it's worth it to provide a higher level of service and avoid situations like these:
A video went viral of a restaurant hostess pushing back on a customer to “train customers not to ask dumb questions.” Nightmare fuel for a CX leader, sure, but the commenters could all relate to the struggle of helping a customer who needed extra assistance. CX leaders: are you accidentally disincentivizing your agents from providing good service? Overindexing on metrics like handle time can get in the way. Subscribe to our weekly newsletter where we cover CX industry news: https://lnkd.in/es6gnz6Y
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The best way to think about Kustomer's AI Agents is as specialists. Paul Andersen explains why - if you go to a big box store, the greeter welcomes you then directs you to the appropriate department to find a representative with the knowledge about the specific type of product you want to buy. Kustomer's AI Agents are similar - you set them up with one thing they do really well, and they work together.
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We love getting the chance to connect in person with partners!
What an unforgettable holiday dinner at the iconic Polo Lounge in Beverly Hills with the amazing teams from ShipBob, Loop, and an inspiring group of brand leaders. I always enjoy diving into the unique strategies and goals each brand is pursuing, especially during the high-traffic holiday season. And I, of course, love catching up with my incredible partners, strengthening our collaborations and exploring ways to enhance our integrations. Here’s to continued growth and success together! Kustomer Karley Daudell Krista (Pisciotta) Santiago Adam Kelly
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Efficiency isn’t just a goal, it’s a competitive advantage. ⚡️ Join us Monday to learn how the latest Kustomer features can save your team 1000s of hours of manual work, while creating an excellent customer experience. Register today!
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