J.D. Power

Only 67% of insurance customers say that communicating with their claims rep was easy. This reality has a major impact on customer satisfaction. If we could shift that response from "no" to "yes," we'd see satisfaction scores jump by 79 points. Communication was a key moment of truth I shared in my Salesforce Conference talk, where we discussed practical AI applications in the insurance industry. So, what’s going wrong? A key issue is jargon - terms that make perfect sense to insurance professionals but leave customers confused and frustrated. AI can help reps speak in simple, customer-friendly terms and avoid industry jargon. AI can also help agents access all the customer information they need in real-time, so they don’t have to make the customer repeat their story or wait while they search for details. By streamlining communication and providing reps with a 360-degree view of the claim, AI can dramatically improve the ease and efficiency of the claims process. Ultimately, reducing jargon means reducing friction and making customers feel understood and supported when they need help the most. By leveraging AI in claims, we have the opportunity to improve satisfaction and build greater trust - something that the insurance industry is desperately in need of.

🏦🔒 How can banks improve fraud prevention while keeping customers satisfied? In this Q&A on Help Net Security, Jennifer White, Senior director of global banking & payments intelligence at J.D. Power, shares insights on: ✔️ Proactive fraud prevention ✔️ Balancing security with user experience ✔️ How AI can boost detection and loyalty 💡 Strong security = happier, more loyal customers. 🔗 Read more: https://hubs.la/Q030XX340 #Fraud #FraudPrevention #FraudProtection #Banking #BankFraud

Congratulations to the following utilities for ranking highest in customer satisfaction in their respective region and segment, according to the J.D. Power 2024 U.S. Electric Utility Residential Customer Satisfaction Study: East large: PSEG, for a third consecutive year East midsize: Delmarva Power, for a third consecutive year, and Penn Power, in a tie Midwest large: MidAmerican Energy Company, for a third consecutive year Midwest midsize: Omaha Public Power District South large: Georgia Power Company, for a third consecutive year South midsize: EPB, for a ninth consecutive year West large: Salt River Project, for a 23rd consecutive year West midsize: City of Anaheim Public Utilities Cooperatives: Sawnee Electric Membership Corporation View study insights: https://hubs.la/Q030SQjn0 #JDPowerAwards #ElectricUtility #Utilities #ElectricBill #Electricity

🚗🎙️ Catch Tyson Jominy, vice president of data & analytics at J.D. Power, on the Daily Drive podcast by Automotive News! He’s sharing insights on Q4 auto sales data and what’s ahead for 2025. 🎧 Tune in now: https://hubs.la/Q030PYFm0 #AutoSales #AutomotiveIndustry #AutoIndustry #Automotive #AutoNews

CDK Global is a leader in retail technology and helps dealers and auto manufacturers meet the needs of their customers. We thank them for being a continued supporter of the J.D. Power Auto Summit! Learn more about the event: https://hubs.la/Q030Q9z_0 #AutoSummit2025 #AutoSummit #JDPower #CDK #Auto #Automotive

Selling EVs requires an in-depth understanding of the customer base and their core reasons for purchase. Very happy to end the year with an editorial published in the Green Car Journal talking about the different customer types (legacy automaker customer base vs. early adopters). Understanding this difference will be even more critical in the new year with potential changes to legislation impacting EVs. https://lnkd.in/g8gYuxga #jdpower #EVs #knowyourcustomer #legacyvsstartups

TD Securities is a leading, global investment bank providing world-class M&a advisory and execution services and capital markets solutions to the automotive technology industry and is a proud sponsor of the J.D. Power Auto Summit. Learn more about the event: https://hubs.la/Q030nzgc0 #AutoSummit2025 #AutoSummit #JDPower #TDSecurities #Auto #Automotive

From the normalization of inventory, to a cooling of EV consideration, to the questionable performance of hybrids, 2024 has been anything but boring for the automotive industry! Thankfully, our J.D. Power experts have tracked it all—here’s your recap of the biggest trends and insights that shaped the year: https://hubs.la/Q0306XKz0 #AutoIndustry #AutomotiveIndustry #Automotive #AutoInsights #EV

✨ Happy holidays from J.D. Power! ✨ Here's to more success, milestones and achievements in 2025! 🎉

As we wrap up the year, here are three critical credit card trends and how they are shaping customer behaviors! View the list: https://hubs.la/Q030hghc0 #FinancialInsights #FinancialTrends #CreditCards #CreditCardTrends