Intryc (YC S24)

We just launched our new website and released a bunch of highly anticipated features I'm excited to share with you all as we start 2025 strong! 💥 ✅ Perform manual, hybrid, or fully autonomous AI evaluations, across all and any scorecards. ✅ Train your own AI QA on your custom knowledge base and SOPs and up to 100% of your customer interactions. Take your average evaluation time from 20 minutes down to 10 seconds. ✅ Configure smart ticket samples and dynamic workload assignments in under 5 minutes to stop wasting hours searching for suitable tickets and missing agent quotas. ✅ Prepare and integrate your help desk, CRM, and other data sources, to achieve high accuracy. Hint: we help get your KB/SOPs ready for AI QA. ✅  Run data-driven, transparent, AI-powered coaching sessions for your agents and transform your team to world-class performers. ✅  Set up custom real time alerts for customer issues, ticket volume anomalies, and topic trends across all your customer interactions. Know everything about your customers before anyone else does! This is still in Beta, rolling out in production next week! ✅ Share performance analytics and customer insights with anyone in your organisation with one click. This seems like a long list but we're just getting started and have so much more coming up in the next few months! Check our new website for all the capabilities, interactive demos, and what our customers have to say about working with us! ✨ We wouldn't be where we are today without the support of our amazing customers, investors, and partners! Thank you for your trust and for helping us get better every day! 🚀 https://www.intryc.com/ Drop me a DM if taking your support QA and CX audits to the next level is in your priorities for 2025! 🚀

Had a lot of fun chatting with Finn Peinemann about our early days at Intryc (YC S24), our zigs and zags so far, and all the things we’re learning along the way! Excited for what’s ahead! Lots of updates coming up, stay tuned!

Awesome to see Intryc (YC S24) featured in the New York Times Square! Thank you Brex and Y Combinator for the billboard!

We're opening a back-end software engineering position at Intryc to join us in our mission to redefine how companies connect with, understand, and serve their customers. We use AI to automate quality assurance for customer support, we just finished YC S24, have backing from great investors, make revenue, and working with amazing clients like Deel.com. We're a lean team, we pay well, and we solve interesting problems. If that sounds like a place you'd like to spend the majority of your day, every day, then slide in. Job Desc: https://lnkd.in/ekqdx4cV

Y Combinator S24 - Thank You! It's been a blast! 💥 As the dust settles after Demo Day, I'm still reflecting on how fast these past 3 months have gone by! High on adrenaline, excitement, and caffeine! 🫡 We've onboarded 2 enterprise customers and are currently piloting with many more! This is not for the faint-hearted and I'm extremely proud of how fast and laser-focussed our team has remained across 3 different time zones! Thanasis Daglis Saish Sankhe Naman Kheterpal Dimitrios Ilias George Pastakas 🤑 We've raised a fresh round of funding with participation from great investors to fuel our growth! More on this soon! 👯♂️ We've made life-long friends and I look forward to sharing every step of each other's journey for the years to come! What's best they're some of the smartest and most ambitious people I've met in my life! Too many of you to list here but you know who you are! 🟠 We are a part of the closest-knit network I've ever experienced in my life. YC S24 ended last week but YC never ends! 💪 We get to work with and learn from world-class operators like Tom Blomfield, Nate Smith, Nicolas Dessaigne, Garry Tan, Harj Taggar and the rest of the YC partners; not your average group of mentors! 🚀 Our business is growing fast and there are no signs of it slowing down; it's founder and execution mode all the way! I could probably summarise everything in one word; Gratitude! 🙏 🤝 To all our batch mates for sharing this journey and inspiring us every day, our YC partners for your guidance, our customers for your trust and partnership, our investors for your continued support, and our friends for making sure we take a break every now and then! Excited for the next chapter of this journey, we're just getting started! 🚀

We've recently released our AI QA Specialist aka AutoQA! Even though its early days and we have a long list of improvements/features to add, our customers use it in production and I'm super excited to share with it the rest of the world. A few highlights: 🤖 Fully automated, complete scorecard evaluations across all and any criteria. No human involvement is required other than just setting the scorecards, sampling rules, and workload. 📚 Knowledge-base integration and AI fine-tuning for improved AI accuracy (more on this soon, it's big!). ⚡ Real-time ticket ingestion and results. Typically a human-led evaluation can take up to 25-30 minutes. Ours happen in 5 seconds. 📊 In depth performance analytics across your time (soon more on this too!) 🤑 Real costs savings, built for scale. Improve coverage and unlock insights through a statistically significant sample without increasing headcount or operational costs. That's all for now, I'll keep posting more of these as we ship 🚢 🫡 Always happy to answer questions and hit me up if you're curious to take it for a spin! 🏎️ Thank you for watching!

🚀 Join us for the GenAI Summit: A Half-Day Deep Dive into GenAI Innovation! 🚀 I'm excited to finally release the full agenda and speakers for our half-day event on September 5th, brought to you by AWS User Group Athens! 📅 Event Highlights 💡 Presentations: Look forward to both technical and business insights from: • 🧠 Stathis Peioglou, Sr Solutions Architect at AWS • 🔧 Thanasis Daglis, Founding Engineer at Intryc (YC S24) • 📈 Konstantina Tagkopoulou, Sr Account Manager at AWS • 👨💻 Dimitri Maltezakis Vathypetrou, Developer Relations Manager at NVIDIA • 🌟 George Siatos, AI Expert and Industry Veteran 🧠 Diverse Expertise Panel: We’ve gathered an incredible lineup of experts for our panel discussion, each bringing a unique perspective to the table: • 💡 Investor: Thaleia Misailidou, Angel Investor, with deep insights into funding and supporting ambitious AI startups. • 🔬 Research & Innovation Director: Pantelis Vikatos, Research & Innovation Sr Director at Orfium, focusing on AI and machine learning applications. • 🛠 Product Lead: Stathis Eleftheriadis, PhD, Product Lead at Cogna, driving AI product innovation from ideation to market. • 👨💻 Developer Relations: Dimitri Maltezakis Vathypetrou, Developer Relations Manager at NVIDIA, connecting with developers to build the AI applications of the future. • 🎙 Moderator: Eleni Dimitropoulou, Sr Specialist Solutions Architect at AWS, guiding the conversation with her extensive experience in building AI solutions. 🔗 Click the link below for full event details and RSVP: https://lnkd.in/dMN_EGt2 Don’t miss the chance to network with industry leaders and learn how to leverage GenAI for real-world innovation. Whether you’re a business executive, developer, or entrepreneur, this summit will equip you with the knowledge to stay ahead in the AI era. 🚀 See you there! 👋 #AWSUserGroup #GenerativeAI #AWS #TechMeetup #Innovation #Networking #GenAI #ArtificialIntelligence #AIRevolution #Startup

One of our most recent customers onboarded a couple of months back and have already doubled their QA team's productivity from 500 evaluations to 1,000 per week. Without adding a single person to the team. Our software and AI is helping them cut the evaluation time per ticket by half without compromising quality. Now we'll start expanding the coverage to more tickets. Pretty cool.

Great to see our co-founders Dimitrios Ilias and George Pastakas included in the Sifted ''The 20 Revolut alumni who've become entrepreneurs last year'' report that just came out! 🚀

Let's face it: QA in customer service is a mess. Endless spreadsheets, clunky software, and burnt-out teams. But it doesn't have to be this way! We've built something different at Intryc (YC S24). An AI copilot for QA specialists. It spots important customer interactions, reviews them in real-time, and helps coach your team. No BS, just practical help. Is it perfect? Hell no. But it's a start, we're improving it fast, and we will make this industry 10x better. More demos of new features and releases coming soon! Check out how it works and DM me if you're curious (video below). https://lnkd.in/eFZ5NudS