insured.io

The insured.io 2024 User Experience Survey reveals that online portals are just as important as brand reputation when consumers choose an insurance carrier. With 35% of customers ranking digital experiences on par with brand, insurers must prioritize seamless online engagement to stay competitive. Read the full report here> https://lnkd.in/gHyPKSPu

We are excited to announce that Dave Stair is joining the insured.io team as Director of Sales! Dave brings a wealth of experience with him and we are thrilled to have him lead our national sales team. Read the full release>> https://lnkd.in/g2SMf6aZ

TFW you see a glowing review of the IVR in the wild! #customerexperience #userexperience #customerservice

Please listen carefully, as our menu options have recently changed. Does your current IVR experience live up to your customer expectations? Are your policyholders enjoying confusing workflows and robotic speech? We don't think so. But you don't have to be stuck in the past. With the insured.io IVR, give your customers the best-in-class experience, seamlessly integrated with your core systems and payment processor. Our fully configurable solution is tailor made for the insurance industry! And we are proud to introduce Ivy, our AI-enhanced voice, that helps you build real trust with natural-sounding human speech. The Best Part? No integration costs. No new infrastructure. No need to switch payment processors. 🛠️ Features Include: ✔️ Billing and account details. ✔️ Payments via credit card and ACH. ✔️ SMS receipts for added convenience. ✔️ Policy ID cards sent directly via SMS. … and so much more! Let’s redefine customer engagement together! Contact us by visiting insured.io or email us at get@insured.io to learn more.

🚀 Exciting News from insured.io! 🚀 We’re thrilled to introduce the Next Generation of our Omnichannel Customer Engagement Platform, designed to supercharge engagement and create seamless, efficient experiences across every customer touchpoint. Here’s what’s new: ✨ Ivy - Our new AI-powered voice, transforming IVR interactions with an intelligent, human-like experience. 📱 Enhanced Mobile Capabilities - Progressive Web App (PWA) technology now brings lightning-fast, app-like functionality to your fingertips, no app-store or updates required. 🛠️ All-New Claims Suite - Featuring configurable FNOL, real-time SMS claims updates, and streamlined claims views, empowering insureds with faster, smarter claims. With these updates, insured.io further solidify it's commitment to innovation and to providing a comprehensive omnichannel experience that keeps mid-size P&C carriers competitive with the nation's largest carriers, 🌐 Learn more about how we’re helping insurers lead with innovation by reading the full release here > https://lnkd.in/gpXbGgti #InsuranceTech #CustomerEngagement #DigitalTransformation #InsurTech #AI #Omnichannel

Are you looking to upgrade your mobile experience? Do you want to supercharge your retention and increase your customer satisfaction? Schedule a 10 minute demo at ITC (or today!) to learn how the insured.io Customer Engagement Platform can revolutionize your customer experience > https://lnkd.in/gStApcqM

Over 1/3 of your customers consider the quality of your insured portal to be just as important as your brand! At ITC 2024, it will only take us 10 minutes to show you how you can upgrade your insured portal to exceed modern customer expectations. Book time> https://lnkd.in/g5A5Pk-4

Make sure to join insured.io at ITC Vegas in just a few short weeks! Spend 10 short minutes with Steve Johnson learning about our Customer Engagement Platform - then cut your Customer Service time in half and boost your retention by 21% Click here to reserve your spot: https://lnkd.in/gWEq4Thr

Join Steve Johnson of insured.io and Paul Carroll from Insurance Thought Leadership on October 2nd to discuss key new findings on how User Experience impacts customer acquisition, customer retention, and the entire policy lifecycle. The game is changing, learn how you can stay ahead. Register for the webinar here: https://insr.cc/r/7Ygmut #customerengagement #insurtech #retention #webinar

Join Steve Johnson on 10/2 to learn about new key findings of the impact of user experience on customer acquisition. There is a lot to cover!