Gralio

Pylon has 16 employees, Zendesk has 6,600. But how many care about building a great product? How many care about their customers? How many care about the company's long-term success? Out of those who care, how can build or have permission to make change? Only Zendesk leadership gets equity. ... We're not competing against 6,600 people at Zendesk. We're probably competing with like 50. And of them, every single decision and release will be an uphill battle.

It feels embarrassing to get ripped off on business software, right? But it’s tough to avoid. As adults, we know that value doesn't equal price. In the end, it comes down to the vendor’s reputation and whether they’re being upfront about pricing, add-ons, and other hidden costs. So, how do you know if you're getting a fair deal? There are two main ways: 1. Ask trusted colleagues who’ve used the software. 2. Make sense of the thousands of reviews and other sources of information online. The first option? Not applicable if you don’t have a network of tech-savvy peers in your industry. The second? It’s been impossible—until now. At Cloo, we analyze billions of data points to extract insights that matter to software buyers. Here, we've reviewed the top-value project management tools for 2024. Key takeaways: * Enterprise solutions like Quickbase and Smartsheet? They’re milking their clients—likely because they’re deeply embedded in workflows. * Airtable? Shady practices. * Zoho Project? Offers good value. * Notion and ClickUp? Their pricing teams have mastered the art of extracting value without pissing off their customers. Want access to this level of analysis anytime, for any software on the market? Follow Cloo. We’re launching in November. Article link in the comments.

B2B SaaS: "Hey, I've got something you want." Lead: "Can I see?" B2B SaaS: "No!" Lead: "What? Why?" B2B SaaS: "You haven't told me anything about you yet." Lead: "Well, okay, before we spend time talking, can I know the cost?" B2B SaaS: "No!" Lead: "Okay, this is beginning to get weird - why not?" B2B SaaS: "You don’t understand the value." Lead: "Do you?" B2B SaaS: "Yes, it’s big." Lead: "But you just said that you didn’t know anything about me. How would you know if it’s valuable to me?" B2B SaaS: "I just know, okay?" Lead: "Okay, I’ll give you the benefit of the doubt. Let's talk then." B2B SaaS: "Wait a minute, you have to answer these 10 questions by email first." Lead: "Couldn't I also answer those questions in a call?" B2B SaaS: "No, you might waste our time." Lead: "Well, that would be a waste of my own time too, wouldn’t it?" B2B SaaS: "Just answer the questions by email, okay?" Lead: "Okay, but if I do that, can I then speak to someone?" B2B SaaS: "Yes, then I’ll hook you up with our most junior SDR." Lead: "Junior SDR? Can that person help me?" B2B SaaS: "Probably not." Lead: "So why are you hooking me up with a junior SDR then?" B2B SaaS: "For qualifying." Lead: "Qualifying?" B2B SaaS: "Yes, so you don’t waste the time of our senior people." Lead: "So instead we should waste my time?" B2B SaaS: "Yes." Lead: "Goodbye."