New Brick by Brick episode alert, this one featuring of my favorite people, Mike Smith.
I’ve known Mike for over a decade. The Co-founder and General Partner at Footwork, an early-stage venture fund, Mike also happens to be one of the most highly regarded and skilled operators in and around commerce. Prior to getting into venture he was the President and COO at Stitch Fix, where he joined as employee number four, and for over 10 years there held most of the senior roles at the company from COO to CFO to interim CEO and eventually took the company public in 2017.
Prior to joining Stitch Fix, Mike spent almost 10 years building out the e-commerce and multi-channel offerings of Walmart(dot)com, eventually growing to be the COO of the $5 billion division. Mike also sits on the board of Ulta Beauty and Herman Miller.
He’s seen his fair share of ups and downs, and in addition to being a fantastic operator and investor, is one of the most genuine and kind people you will meet.
In our conversation we dig into:
- Why Mike left Walmart to go to a very early stage company
- What skills and playbooks Mike developed at Walmart that he was able to apply at Stitch Fix
- What he saw in Katrina Lake, Stitch Fix's CEO, that convinced him he should join
- Balancing being a husband, father, and early stage operator
- The role of humans and AI in delivering customer service
- How to build and scale culture
- The difference between building a company and building a venture firm
..and a whole lot more!
If your actively looking to make the switch to a startup from a BigCo, generally curious about the difference in operating rhythms between a senior role at a large org and rolling up your sleeves at a startup, or wondering how to balance family and startup life, this episode is for you.
Special thanks to Eric Colson, Minesh Shah, Nikhil Basu Trivedi, Brad Klingenberg and others for some great insights and stories.
Check out the comments for episode links!