FinanceOps

Alice's new Voice AI feature is here to take your collections to the next level—all you need to do is tell her! She is no longer a chat-only collection agent and can talk to customers over the phone like a human collection agent. It helps provide customers with a more engaging and personalized experience while improving your business's collection effectiveness. With a 97% accuracy rate, she helps collection teams follow up with customers more frequently, increase actionable conversations, and answer queries for faster resolutions—all of which improve collection rates significantly. Get a sneak peek of the Voice AI feature by signing up for a quick demo today! https://lnkd.in/gZsSAZRJ #Alice #VoiceAI #Collections #FinanceOps #GenesisOne

🎄 Merry Christmas from FinanceOps! 🎄 To all our friends, partners, and customers, we wish you a joyful holiday season filled with love, laughter, and cherished moments. 2024 was an incredible year of growth and momentum for us at FinanceOps. Together, we built exciting strides in shaping the future of financial operations, and we couldn't have done it without your support. As we wrap up the year, we’re filled with gratitude and anticipation for what’s to come. 2025 promises to be even more transformative, and we can’t wait to continue this journey with you. Happy Holidays and a prosperous New Year! 🌟 #FinanceOps #MerryChristmas #HappyHolidays #2025Momentum #Gratitude

Thrilled to share that Govind Pandey has joined us as our Founding Head of Revenue! In his last role with Chargebee, he helped scale their APAC region by over 5X in just 3 years with a lean, remote team. His track record in enterprise sales, coupled with his sales playbook and tactics helped them win 3.8X more enterprise deals, with average deal values going up by 24%, and deals closing 36% faster! Before SaaS sales, Govind sharpened his skills in consulting. He also holds an MBA from Indian Institute of Management Tiruchirappalli. At FinanceOps, he will build our go-to-market strategy, scale our revenue engine, and enhance customer relationships. We're excited about his business acumen, ability to work across functions, and build high-performance teams as we scale with our AI-led collections management platform. Welcome to the team, Govind! #WelcomeToTheTeam #JoiningPost #Announcement #Leadership #FinanceOps

A microfinance company in Mexico had a massive volume of delinquent accounts with smaller ticket sizes, making it impractical to hire collection agents. They were looking for a platform to automate their collection process and maintain consistent two-way communication with customers. The business also wanted the ability to set working rules, such as the maximum discount that can be provided or the duration of payment plans, to maximize recovery. And that’s where FinanceOps came in! The business gave us 5000+ customers to collect from, with a total delinquency of $494,577 and an average days past due of 90 days. What did we do? Read our complete case study to find out! https://lnkd.in/gCT8CjFw

Happy One Year Anniversary 🎉 at FinanceOps, Manish Kumar Choudhary! Manish joined us as the Head of Data Science last year and has been pivotal in building our disruptive back-office finance operations platform. He has been responsible for leading the data science team, establishing best practices, and building our AI stack grounds, which is the foundation for our AI agent, Alice, for autonomous collections. It has been incredible having him on this journey, and we look forward to more such anniversaries ahead 🚀 . #1YearAnniversary #FinanceOps

Happy One Year Anniversary 🎉 at FinanceOps, Anshul Bisen! Anshul joined us as the Head of Engineering in 2023 and has shown excellent leadership abilities by building and leading a team capable of building a new product from the ground up. Over the past year, his contributions have been diverse, ranging from frontend, backend, DevOps, team lead, and architect to sales and marketing. He is the glue holding the engineering and business side of things together. It has been incredible having him on our rocketship 🚀 , and we look forward to more such light years ahead. #1YearAnniversary #FinanceOps

According to Forbes, about 34% of Americans have found errors on their credit reports, which indicates that this problem is more common than you think. This is where a collection dispute letter becomes essential. It makes it possible to challenge inaccurate collections and create a clear record of your dispute, which increases the likelihood of a timely resolution. So, this blog provides step-by-step instructions on crafting a collection dispute letter, as well as examples and advice on avoiding common mistakes. https://lnkd.in/g8m93b_R #Collection #Dispute #FinanceOps #GenesisOne

Happy One Year Anniversary 🎉 at FinanceOps, Rahul Bordoloi! Rahul joined us as a Senior Software Engineer in 2023 and was the founding team member of our data science and engineering team. Over the past year, he has made an incredible impact by building the entire E2E Distributed Backend for Data Science, the Genesis One Autopilot system, and much more. We couldn’t be more grateful to have him on our team! Kudos to continued growth, new achievements, and many more work anniversaries in the years ahead! 🌟 #1YearAnniversary #FinanceOps

In 2024, total household debt in the United States rose to $17.80 trillion. These loans include credit card debt, auto loans, mortgage repayments, and more.  This is why many businesses are struggling with cash flow and are investing heavily in collection operations. However, a traditional approach to collections doesn’t often produce the desired outcomes. As a result, the business burns more cash while its customers are still behind on their dues. That's where we come in with our AI-powered collection agent, Alice. Read our blog, where we talk about 10 compelling reasons why you need her on your collections team. https://lnkd.in/gDhgzqKK #Alice #Collections #CollectionAgent #AI

Let's say a debt collector is trying to contact a debtor who has vanished without leaving a trace—no updated address, no phone number, nothing. With billions of dollars in outstanding debt across industries, this scenario is more common than you'd think. In today’s fast-paced world where people move, change jobs, or switch phone numbers frequently, it makes it harder to track them down. That's where skip tracing comes in—a powerful tool debt collectors use to locate individuals who have "skipped" out on their obligations. In this blog, we have covered everything you need to know about skip tracing such as different methods and challenges while doing skip tracing. https://lnkd.in/ektNtW-z #SkipTracing #Collections #FinanceOps #GenesisOne