D&M Enterprise Group

As we slide into the end of 2024, all of us at D&M would like to express our sincere #gratitude for all we have. We wish you the #happiest of #holiday seasons! May 2025 be your best year yet! #Together - We go #further! Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP Zenerate SuccessKPI Krisp PolyAI BCN

📕 FACT OF THE DAY: A #fractional #workforce gives companies access to #niche #expertise and massive flexibility. ➡️ 70% of leaders say it has #improved their company's contact center #performance. #Imagine: ✅ Scaling on demand. ✅ Saving 20-30% of your labor cost. ✅ Flexing staff to address spikes in call volumes. ✅ Having TOP talent and oversight of your team. ✅ A solution that outperforms your BPO and arguably your internal team! Discover how D&M connects you with top fractional labor pools in the industry. #Talent #FractionalWorkforce Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP Zenerate SuccessKPI Krisp PolyAI BCN

🚀 Why Your #Business Deserves the Very #Best 🚀 When making #decisions that will impact your #operations, your team, and your #bottomline, expertise and #results matter more than ever. Your business can’t afford to settle for less than #excellence. At D&M Enterprise Group, we’ve built a reputation as trusted advisors by delivering top-tier solutions and services across #connectivity, #managedservices, #AI, #callcenter tech, #cybersecurity, and more. But what truly sets us apart isn’t just our services—it’s the depth of #experience and #dedication we bring to every engagement. 👉 Here’s why working with the best makes a difference: • Tailored Expertise: We understand that no two businesses are alike. Our team dives deep to craft solutions that align with your specific goals. • Proven Results: With over 700 clients, we’ve delivered measurable outcomes for businesses large and small, from SMBs to the enterprise. • Long-Term Partnership: Our focus is on building relationships, not transactions. We’re with you every step of the way, ensuring your success. • Innovation at Scale: Leveraging a vast ecosystem of solution providers, we bring cutting-edge technology and strategies to your doorstep. When the stakes are high, don’t settle for average. Work with a team as committed to your success as you are. 💼 Let’s connect and explore how D&M Enterprise Group can empower your business to achieve its goals. #TechnologySolutions #TrustedAdvisor #DMEnterpriseGroup #ExpertiseMatters #ResultsDriven AVANT Communications Intelisys Sandler Partners ScanSource Channel Program Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP Zenerate SuccessKPI Krisp PolyAI

✅ Equip Agents with the Right Tools and #Knowledge To Drive Customer #Loyalty   #Agents must have quick and accurate access to information to #resolve issues effectively on the first call. ✅ Comprehensive Knowledge Base Ensure agents can access a centralized, up-to-date repository of #FAQs, troubleshooting guides, and product/service information. 🧨 Leverage #AI-powered tools to surface relevant information dynamically during calls. ✅ Real-Time Assistance Implement AI and #chatbots to assist agents during live calls by suggesting responses or solutions based on the #conversation. ✅ Training and Cross-Training Train agents on technical skills, product knowledge, and #call-handling best practices. 🧨 Using training simulation, cross-train agents to handle multiple inquiries, #reducing #escalations to specialized teams. D&M helps customers achieve their best results every day. info@dmenterprise.net to learn more. AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures #technology #business #contactcenter 

🗣️ We have a message for all of you that evokes a range of emotions. Our own Vic Pepe is so committed to making D&M the top #TrustedAdvisor firm in the channel regarding our services, specifically AI, that we fear we may have lost him to the #borg! 🤖 He seems fine; he's acting ok - maybe even a little #smarter than before. At first, we noticed he started drinking motor oil and was having a few #hallucinations, but that seems to have subsided. ALL SYSTEMS ARE A GO! ✅ Let's seize this unique opportunity. If you haven't yet developed an AI strategy, now is the time. Remember, we're here to guide and support you on this exciting journey! AI in the #contactcenter is a #gamechanger! Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele  Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP

What sets D&M apart from most other #TrustedAdvisors is our deep experience in #projectdelivery. Our back office personnel are #experts in delivering #connectivity, and our project leadership bench has delivered thousands of enterprise #SaaS and #Infrastructure projects at some of the world's biggest and most complex #firms. When you #partner with D&M, you get an entire #team for the life of the relationship. Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP

🚨BREAKING NEWS🚨 Rumor has it that #following our LinkedIn page can: ✅ Make your feed #smarter. ✅ Boost your #professional game. ✅ Finally, give you a reason to scroll #LinkedIn instead of #doomscrolling elsewhere. But don’t just take our word for it—hit that #Follow button and see for yourself. We promise: 💡 #Insights worth your time. 😂 Occasional laughs to keep it #interesting. 🔥 Updates you didn’t know you needed. Think of our page as your new go-to spot for #techtips, #business brilliance, and a little #humor sprinkled in. Why wouldn’t you follow? Let’s connect, laugh, and learn together—because great things happen when we share ideas. 🚀 Follow now and thank us later. 😉 Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele  Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures Spectrotel Observe.AI boost.ai MetTel AT&T Verizon Business Capacity Marco Technologies Genesys Five9 NICE Kustomer Thrive Blue Mantis Omni Interactions Nextiva Evolve IP

We wish #everyone our best for a restful and peaceful day of #Thanksgiving. May your day be filled with #love, #gratitude, #appreciation, and #health. With appreciation - The D&M Team! Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele  Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures

For those who run a contact center, companies with #fractional teams achieve 40% faster scaling without the commitment of full-time #staffing. Other benefits include: ☑️ ~20% overall #reduction in staffing costs. ☑️ Access to a highly skilled #workforce. ☑️ Maximum scheduling flexibility. We work with the best fractional staffing #solutions in the industry. In 15 mins we can show you how you can benefit too! info@dmenterprise.net #FractionalWorkforce #Scaling Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures

For those who run a contact center, companies with #fractional teams achieve 40% faster scaling without the commitment of full-time #staffing. Other benefits include: ☑️ ~20% overall #reduction in staffing costs. ☑️ Access to a highly skilled #workforce. ☑️ Maximum scheduling flexibility. We work with the best fractional staffing #solutions in the industry. In 15 mins we can show you how you can benefit too! info@dmenterprise.net #FractionalWorkforce #Scaling Vic Pepe Steven Gerhardt Timothy Rees Marc Jorgensen Chris Pool Lynda K. Christine Hunkele Patrick Ammirati James C. Peters Colleen Almoney Janet Barber Michelle Greisser Ambrose Nardulli AVANT Communications Intelisys Sandler Partners ScanSource Channel Futures