🎄 This holiday season, we’re decking the halls with gratitude for our December work anniversary crew! Thank you for making every day merry and bright at Convoso. Scott M. Josef Jose Joey Mercado Seth Affatato Haruka Iwami, PHR Anita Audish Elizabeth Miller, MBA #Convoso #TeamConvoso #WorkAnniversary #WorkMilestone
Convoso
Software Development
Los Angeles, California 11,201 followers
Contact center solution and conversational AI driving more conversations and more revenue for sales and lead gen teams
About us
Convoso is a CCaaS leader of contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solutions to drive customer growth, while supporting regulatory compliance. Its omnichannel capabilities include conversational AI gamechanger Voso.ai to further scale sales and revenue. Customers typically increase contact rates significantly [up to 4X] when they switch to Convoso. The solution delivers a powerful suite of tools and smart dialing strategies to increase conversations. Popular features include: – DX5 Dialer Engine accelerates speed to lead and amplifies call volume capacity – ClearCallerID monitors blocked and flagged DIDs to swap them out before they impact KPIs – Fast and accurate voicemail detection – Voso.ai conversational AI that drives more sales – Automated list scrubbing for Do Not Call numbers – Real time customizable in-depth reporting and analytics – High configurability to improve performance – Advanced lead filters and skills based routing – Omnichannel outreach, including conversational AI – Lead management automation – Dynamic scripting to speed training, maintain compliance requirements, and keep agent on a conversion course Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs. The company is a valued leader and technology partner in the lead generation and outbound sales space. Customers may love the platform's power and configurability, the new records they set in sales and conversions, but what they consistently talk about is the support they get from onboarding to technical support to customer success. Convoso's award-winning customer support team is continuously applauded for their commitment to helping businesses drive the best possible return on investment from their partnership with Convoso. That's the Convoso experience.
- Website
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https://www.convoso.com/?utm_medium=social&utm_source=LinkedIn&utm_campaign=linkedin_organic_learn_more_button&utm_content=learn_more_linkedin_home_page
External link for Convoso
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Founded
- 2006
- Specialties
- predictive dialer software, call center software, sales automation, contact center software, cloud-based call center solutions, text message marketing, SMS marketing, lead nurturing software, outbound call center software, omnichannel contact center software, TCPA compliance, Conversational AI, Intelligent Virtual Agent, Speed to Lead, SMS AI, caller ID reputation management, Sales and lead generation technology, auto dialer, sales dialer, insurance dialer, AI for sales, lead management tool, mini TCPA tool, AI for lead generation, lead generation software, call center ai, sales appointment setting, outbound calling software, contact center automation, outbound dialer, power dialer, sales engagement software, outbound sales software, autodialer, and workflow automation
Products
Locations
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Primary
Get directions
22837 Ventura Blvd
Suite 300
Los Angeles, California 91364, US
Employees at Convoso
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Veit Irtenkauf
Senior Product Management Leader, Conversational & Generative AI, Messaging, Contact Center, CCaaS, Customer Experience | Convoso | Ex-Genesys |…
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Jason Macres
Cloud SaaS Product Leader, Passionate about finding new applications for AI/ML in Enterprise software
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Vickie Nickel
Chief of Staff
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Michael Romero, MSCS, PMP
Lead Infrastructure Engineer at Convoso
Updates
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More insights and inspiring, ready-to-deploy ideas from our VP Customer Success who says to use "win-back efforts not as a way to close a sale, but as an opportunity to rebuild trust and create value."
Vice President of Customer Success @ Convoso | Customer Success Leader | Strategic Account Management | Helping SaaS and CCaaS companies provide benefits, outcomes, or improvements for their customers.
As we look ahead to 2025, the lead generation and CCaaS industries may face some contraction. With tighter budgets and increased competition due to stricter 1:1 consent rules, TCPA compliance, and CMS regulation changes, businesses will need to maximize the value of every dollar spent. What does this mean? 💡 Increased Costs: Stricter regulations make acquiring new leads more expensive and resource-intensive. 💡 Reduced Reach: Compliance limitations can shrink the size of contactable audiences. 💡 Heightened Competition: With a smaller pool of opportunities, companies must fight harder for attention. In this climate, churned customer win-back campaigns can become a secret weapon for revenue growth by increasing the number of logos in your portfolio in other less-regulated verticals. Here’s why: 1️⃣ Lower Cost of Acquisition: It’s typically far more cost-effective to re-engage a past customer than to acquire a brand-new one. 2️⃣ Familiarity Breeds Opportunity: Churned customers already know your product or service, which means they’re more likely to respond to messaging that aligns with their needs. 3️⃣ Data-Driven Insights: With the right tools and data, you can tailor your win-back efforts to address exactly why a customer left and how you can bring them back. A well-timed email, a personal touch from a CSM, or a targeted offer can reignite relationships that were previously on pause. The key? Approaching win-back efforts not as a way to close a sale but as an opportunity to rebuild trust and create value. In 2025, every revenue stream will matter, and churned customers represent a significant, often overlooked opportunity. What are your thoughts? Have you seen successful churned customer win-back campaigns in action? Please share your experiences in the comments! Ron Griguts Convoso #CSM #CustomerSuccess
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We’re kicking off 2025 at Lead Generation World! Meet us at Booth # 318, January 5–7, at the Hard Rock Hotel in Hollywood, FL. Discover how our AI-powered sales platform can help you forge more connections, develop more leads, and close more deals faster. 💥 Don’t wait—schedule a meeting today! https://lnkd.in/gS_pT3pE #Convoso #ConvosoEvents #LeadGenerationWorld #LGW2025 #Sponsor
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It’s not too late to join us Dec. 19 at 11am PT / 1pm ET for our Q4 Compliance Webinar with Michele A. Shuster and Lisa Leight. ✅ Master one-to-one consent. ✅ Navigate the FCC’s Reassigned Numbers Database (RND) with ease. ✅ Prep for 2025 regulatory changes. RSVP now to finish the year ahead of the curve! https://lnkd.in/geWadQmR #Webinar #CallCenterCompliance #ContactCenterCompliance #TCPA #FCC #OnetoOneConset
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Wrap up the year with "Ahead Of The Curve With Shuster" on December 19 at 11am PT / 1 pm ET. Join Michele A. Shuster and Lisa Leight as they deliver must-know compliance updates for your contact center. 📋 What’s on the agenda? • Navigating one-to-one consent. • Leveraging the FCC's Reassigned Numbers Database (RND) • Preparing for new regulations. Secure your spot now! https://lnkd.in/geWadQmR #ComplianceMatters #ComplianceUpdates #CallCenterCompliance #ContactCenterCompliance
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🌟 Join us in giving a warm welcome to the amazing individuals who joined Convoso in Q3 & Q4. We can’t wait to see all the great things you’ll accomplish! Rachel Alfred John Choi Odile Sutsakhan Laura Benack, PMP Brittni Zotti📲 Jenrie Subaran Yuvraj Hinger Princess Mary O. Jomel C. Janine Cartagena Kierlyn Macabale Sandeep Kumar Tiwari Kathy Zakaria Don Hudecek Paul St. Clair Rajesh Panicker Sean Romberg Edward (Eddie) Lee #TeamConvoso #ConvosoCareers #NewHires
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When the spreadsheets are gone, the dance moves come out! 💃 Convoso's holiday party was the perfect way to wrap up an amazing year. #TeamConvoso #LifeatConvoso
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🎄✨ Spreading holiday cheer all the way from the Convoso team in Manila! Wishing you all the happiest of holidays! #TeamConvoso #ConvosoGlobal #GlobalTeam #HappyHolidays
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𝗙𝗶𝗻𝗮𝗹 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗔𝗹𝗲𝗿𝘁! Join Michele A. Shuster, Managing Partner at Mac Murray & Shuster LLP, and Convoso's Chief Marketing Officer, Lisa Leight, as they delve into three pivotal compliance topics every professional should know: ✅ One-to-One Consent: Learn best practices to ensure your outreach efforts comply with consent regulations, mitigate risk, and build trust. ✅ FCC's Reassigned Numbers Database (RND): Discover how to navigate this critical database to avoid calling reassigned numbers and maintain compliance. ✅ New Regulations: Get ahead of regulatory changes impacting your operations and strategies. RSVP today and start 2025 with confidence! 👉 https://lnkd.in/geWadQmR #ConvosoWebinar #Compliance #RegulatoryChanges #TCPA #FCC #OnetoOneConsent #ContactCenter #CallCenter
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