CIECA

Welcome to new CIECA member Alexa Holly Inc.! The company focuses on creating apps, including Rocketpros and Rocketpro Lite, that automate the collision repair shop management experience for staff and customers. “From parts analysis to estimate line analysis, customer interactions, Google review aggregation, performance tracking, technician tracking, AI analysis and more, none of this could be done without CIECA standards,” said Myles Chaput, the company's founder and senior developer. Chaput noted that it’s important to have a consistent, scalable data structure. “It’s the only way we can do what we do, and for that, CIECA standards are absolutely necessary,” he added. Read more: https://lnkd.in/g_7sKavp. #collision #collisionrepair #data ##AI

Welcome to new CIECA member Claim Transparency Innovations! Established by Robert L. McDorman and Brian Deorsam, the company developed an in-house proprietary collision claim management portal for body shops called Transparent Claim. Deorsam, the portal’s developer, said that it’s critical that everything is centralized into one standard. “This enables us to communicate more efficiently with each other and share data,” he noted. “It is important that we have a transparent industry standard for using and sharing data,” added McDorman. “I applaud CIECA and its vision.” Read more: https://lnkd.in/gbfr3DRd #collision #collisionrepair #claims #data #standards #CIECAStandards

Thank you to CIECA's Education/Marketing Committee for volunteering your time this year to help plan CIECA Webinar and CIECA CONNEX Conference speakers! During today's meeting, committee members discussed upcoming webinars and the 2025 annual conference. Pictured L to R, top to bottom: Executive Director Paul Barry, Marketing Director Stacey Phillips Ronak, Gene Lopez, AMAM, Seidner's Collision Centers; Stephen Betley, AIC SCLA, OEC; Stacey Simmons, Enterprise Mobility; Vice Chair Brady Bonner, Safelite Solutions; Secretary Ken Eagleson, OEC; Mark Helvenston, IAA; Committee Chair Don Porter, United Recyclers Group LLC; Treasurer Kim DeVallance Caron, Enterprise Mobility; and Russ Sims, Nationwide. Not pictured: Bill Brower, MBA, Solera Holdings, LLC.; and Technical Project Manager Paulette Reed. Additional members: Greg Best, California Casualty; Bryce Boyer, MBA, Allstate; Gaurav (Rav) Mendiratta, Propel/SocioSquares; Kelly Lawlor 👋, Car-Part.com; Julie Massaro, Automotive Service Association®; Melissa Kwiatkowski, Driven Brands Inc.; Collisionista Petra S.; and Tim Ronak, Society of Collision Repair Specialists (SCRS) and AkzoNobel. #collision #collisionrepair #standards #standardsmatter #standardsdevelopment #CIECAStandards

Learn about the key drivers of customer satisfaction in the claims and repair journey based on CCC Intelligent Solutions' Moments of Truth Study. During yesterday's CIECA Webinar, Maryling Yu, CCC's vice president of marketing, shared the most impactful moments of truth for customers and the implications for the collision industry. The replay is below. https://lnkd.in/gBYFFxhZ #collision #collisionrepair #repairers #insurance

During this year's CIECA CONNEX Conference, the organization celebrated its 30th anniversary and shared insight on emerging technologies. Read details about the event in BodyShop News Australia magazine. https://lnkd.in/gRsxSxJT page 40. BodyShop News International Pty Ltd. Michel A. Malik Albert Malik Darren House

Learn about the key drivers of customer satisfaction and retention in the auto claims and repair process during this week's CIECA Webinar on Thursday, December 5. CCC Intelligent Solutions Vice President of Marketing Maryling Yu will share insight based on CCC's Moments of Truth study. Register: https://lnkd.in/gbVvmhGd #collision #collisionrepair #autoclaims #repair #insurance #customersatisfaction

Thank you to CIECA members and the industry for supporting the creation and use of CIECA Standards! We are very grateful. Wishing everyone a safe and Happy Thanksgiving! #CIECA #CAPIS #standards #standardsdevelopment #standardsmatter

During the December 5 CIECA Webinar, CCC Intelligent Solutions Vice President of Marketing Maryling Yu will share insight on the key drivers of customer satisfaction and retention in the auto claims and repair process. The information is based on CCC's Moments of Truth study. “CCC’s recent study reveals that consumer satisfaction with insurers and repairers in a claims experience is closely linked, and that their collaboration plays a pivotal role in each other's satisfaction scores," said Yu. During the webinar, attendees will learn about the findings, including the top three takeaways for repairers. Register: https://lnkd.in/gbVvmhGd #collision #collisionrepair #autoclaims #repair #insurance #customersatisfaction

Kirk Carlisle from 1SourceADAS, a CIECA member company, during the SEMA Show earlier this month held in Las Vegas, NV. #collision #collisionrepair #calibration #ADAS

Team members from asTech - Driven by Repairify, a CIECA member company, during this month's SEMA Show in Las Vegas, NV. L to R: David Merrell, Patrick de Lacoste, John C. and Bryan Reynolds #collision #collisionrepair