Callypso

Major feature announcement today! callypso has just released a QBR / PDF deck generator. CSMs and AMs spend hours and hours creating decks for their customers. They are cumbersome to create, but so necessary for customers to understand where tickets are, where are product updates, is the value promised in pre-sales being delivered in post-sales? For one customer they spend 2-3 hours on deck creation and are anticipating this will cut down the amount of time spent creating decks by 70% for each deck. This gives them hundreds of hours back in their day each year to focus on value and revenue. We like to think of these as "customer value reports" internally. So you can download the PDF and show the customer the value without a call. We're super excited about this feature and what it means for customer success!

Major feature announcement today! callypso has just released a QBR / PDF deck generator. CSMs and AMs spend hours and hours creating decks for their customers. They are cumbersome to create, but so necessary for customers to understand where tickets are, where are product updates, is the value promised in pre-sales being delivered in post-sales? For one customer they spend 2-3 hours on deck creation and are anticipating this will cut down the amount of time spent creating decks by 70% for each deck. This gives them hundreds of hours back in their day each year to focus on value and revenue. We like to think of these as "customer value reports" internally. So you can download the PDF and show the customer the value without a call. We're super excited about this feature and what it means for customer success!

We're compiling a report on the State of Customer Success. There's still time to participate in the survey! All participants will receive an anonymized copy of the report. Link in the comments!

callypso now integrates with HubSpot CRM!

Another integration to announce today! Amazon Red Shift. If you're using Amazon, you can push your usage data to callypso seamlessly.

Most CS tools see the CRM as an afterthought. This makes it hard for execs to buy-in to the platform. callypso has a bi-directional Salesforce sync that enables CSMs and AMs to work seamlessly with other teams. Even though CRMs might not have all the functionality that post-sales teams need, it's still vital to make sure the data is right from the start and easy to set up, use, and maintain.

Big integration announcement today—we now integrate with Zendesk. Now you can see vital ticketing data right from within our platform. This eliminates tool jumping, improves health scores, and gives actionable customer data to CSMs without having to leave the platform.