🚨 Open Enrollment is Just Around the Corner! 🚨 Are you ready to handle the surge? With the busiest time of the year approaching, it's crucial to have a team that knows the ins and outs of open enrollment. At Call Center Pros, we've been providing outsourcing solutions for open enrollment for over 5 years. Our team of hundreds of experienced agents is ready to help you manage the influx, ensuring smooth and efficient transfers every time. Why partner with us? 🔹 Proven Expertise: 5+ years of successful open enrollment campaigns. 🔹 Scalable Solutions: We can ramp up quickly to meet your needs. 🔹 Experienced Agents: Our team knows how to handle the pressure and ensure customer satisfaction. Don’t wait until it’s too late—secure your spot today and let’s make this open enrollment season your most successful yet! 👉 Schedule a meeting with us by emailing us at info@callcenterpros.com to discuss how we can support your business. #Insurance #OpenEnrollment #Outsourcing #CallCenter #CustomerService #InsuranceBrokers #InsuranceAgencies #Healthcare #AEP #OEP
Call Center Pros
Outsourcing/Offshoring
Boca Raton, Florida 7,546 followers
Call Center Pros is an industry leader in the digital outsourcing space. Our clients range from startups to Fortune 500s
About us
Based in Boca Raton, Florida, our BPO call center has its largest staffing locations in the Dominican Republic and Trinidad. Our CEO opened our first nearshore location in the Dominican Republic in 2012 to hire top talent and train them to assist with his financial services company in the States. Since then, we opened in Trinidad in 2021 as the effects of COVID oversaturated the Dominican Republic location. We have built a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and consistently build bots to lower the required workforce to fulfill many of the repetitive tasks they require. Our call center outsourcing services in the Dominican Republic and Trinidad offer several benefits, including: Cost-effective: The Dominican Republic and Trinidad offer cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French. Talented workforce: Trinidad boasts a highly-skilled labor force and English is the native language. The Dominican Republic boasts a highly-skilled, multilingual labor force. Infrastructure: Trinidad has the strongest infrastructure out of all the nearshore BPO destinations. Technology: We have developed technology internally that we offer to our clients, including automation of workflows and bots to lower the required workforce. Our BPO call center has been able to build a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and align workforce based off historical data to improve efficiencies and lower overhead.
- Website
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https://callcenterpros.com
External link for Call Center Pros
- Industry
- Outsourcing/Offshoring
- Company size
- 501-1,000 employees
- Headquarters
- Boca Raton, Florida
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Call Center Outsourcing, Live Chat Support, Email Support Services, Third Party Verification, and Technical Support
Locations
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Primary
Get directions
4400 N Federal Hwy
Suite 401
Boca Raton, Florida 33431, US
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Get directions
Avenue Winston Churchill 77
Santo Domingo, DO
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Get directions
Chaguanas , TT
Employees at Call Center Pros
Updates
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Why Call Center Pros for Your Outsourcing Needs? In today’s competitive market, effective customer service can set your company apart. If you’re considering outsourcing, there’s a compelling reason to look beyond the traditional options like the Philippines. At Call Center Pros, we offer nearshore call center services with native English speakers at the same cost as outsourcing to the Philippines. This means your customers can enjoy a seamless, culturally aligned experience without language barriers or misunderstandings. Partnering with us doesn’t just enhance communication—it strengthens customer relationships, boosts satisfaction, and ultimately drives your business growth. Why settle for less when you can have the best? Let’s connect and explore how Call Center Pros can elevate your customer service experience! #CustomerService #Outsourcing #CallCenter #NearshoreOutsourcing
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Call Center Pros reposted this
🚨 Attention Telemarketers and Business Owners! 🚨 The FCC's new '1:1 Consent Rule' is changing the game for lead generation and telemarketing. Are you prepared? 🔑 Key points: • The rule eliminates the 'lead generator loophole' • Consent must be specific to each individual company • Non-compliance could lead to legal risks Don't let these changes catch you off guard. Learn how to adapt and thrive in this new regulatory landscape. Read our latest article to understand: ✅ The basics of the 1:1 Consent Rule ✅ Its impact on your operations ✅ Strategies for maintaining compliance Protect your business and build consumer trust. Click the link to get ahead of these crucial changes! https://lnkd.in/e_8KvZsK #Telemarketing #Compliance #FCCRegulations #LeadGeneration
FCC 1 to 1 Consent Rule
https://callcenterpros.com
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Call Center Pros reposted this
Working remote is our jam! 🌍✨ Here's the real deal: Yes, collaborating remotely can be a bit of a challenge, taking a 20% hit compared to in-person vibes. It's just tougher to sync up and brainstorm. 🤔 BUT, and it's a big but, the payoff? A whopping 40% boost in team happiness and personal productivity! 🚀 Why? The magic of flexibility and fewer distractions. 🙌 The takeaway? Remote work is a balancing act of challenges and triumphs. And for us? The wins far outweigh the glitches. 🎉
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Speak Their Language: The Hidden Power of Native English in BPO BPO's secret isn't hidden in complex algorithms or revolutionary technology. It's embedded within its multilingual power. This industry's ace? Native English speakers. With the world getting smaller, business interactions occur across all corners of the globe. Herein lies the power of native English speakers in BPO. Their proficiency allows for seamless customer interactions, leading to increased client satisfaction. But it's not just about speaking the language; it's about understanding the culture too. Native English speakers are adept at comprehending cultural nuances, regional sayings, even colloquial humor. They can decode the sentiments behind phrases, making every customer feel understood and valued. However, there's a flip side to this coin. The BPO industry faces the challenges of managing an increasingly diverse workforce. Retaining native English speakers, ensuring cultural fit, and making optimal use of their skills requires careful strategic planning. To sum up? Language isn't just a communication tool in BPO. It's a connection builder, a client satisfier, and a business booster. Ready to embrace the power of native English speakers in your BPO business? If you're interested in hiring native English speakers for as fraction of the cost in the states and up to 50% less than with other nearshore BPOs, then contact us today by email info@callcenterpros.com or by phone 1-(800) 789-CALL.