Authenticx

How do you plan to activate conversation data in 2025? In the Customer Voices Report we highlight ✨how✨ AND ✨why✨ conversations are a powerful source of insights. Here's a snapshot of some of our key findings: ⬆️ A life sciences company reduced brand detractors from an 80% prevalence to 35%. THAT’S A 45% IMPROVEMENT! 🎧 A payer organization scaled evaluations by 400% within one year. THEY SCALED TO LISTEN TO AN AVERAGE OF 150K CALLS/MONTH! 🔥 A hospital system increased an agent skill from 78% to over 90% in two months. THAT’S 12% AGENT IMPROVEMENT IN JUST 60 DAYS! Read more in the Customer Voices Report ➡️ https://hubs.li/Q02QN53q0 #Authenticx #ListenatScale #NothingReplacesListening #HealthcareInnovation

[TOP 5 LIST] From AI governance committees and patient safety to human-centered approaches in data storytelling and employee empowerment, Authenticx's top 5 resources and topics of 2024 show that the AI era is officially ushered in—and 😎 you’re ready for it. ➡️ https://hubs.ly/Q0302rfR0 This list reaffirms our focus on: ⭐ Growing our platform features and capabilities (such as our in-app AI assistant) ⭐ Improving your quality and the customer experience ⭐ Giving time back to your teams, creating more personalized patient care Catch up on this year's most popular resources: https://hubs.ly/Q0302rfR0 #MostPopular #Top5 #AIinHealthcare #ArtificialIntelligence #Authenticx #NothingReplacesListening

[2025 PREDICTIONS] In an industry 🔮 littered with unique brand names, medical jargon, and complex nuances, it is more important than ever to be able to get ahead of and prepare for trends in 2025. ➡️ https://hubs.ly/Q0302lPk0 1.) Specified and granular data will move the needle 2.) Administrative ease of burden with AI 3.) Customer centricity finds its feet (again) 4.) Data storytelling will strengthen strategic decision-making 5.) AI governance, ethics, guidelines, and regulation will be a priority 👉 Dive into these health tech predictions to proactively strategize for the new year: https://hubs.ly/Q0302lPk0 #AIinHealthcare #2025Trends #2025Predictions #HealthTech #Authenticx

Are you ready for 2025? You're in luck 🍀 Authenticx has been busy sharing our 2025 predictions + trends and sharing our top 5 resources this year! In this can't-miss December edition of The Pulse, you can read our 🔮 predictions, get our most popular resources, and even see Founder & CEO Amy Brown's insights for Forbes Technology Council's Expert Panel. With The Pulse 📰, you can expect:  - Blogs, articles, and important news  - Reports, e-books, and other downloadable content  - Helpful hints, tips, and Authenticx product insights  - Upcoming events and webinars from Authenticx Join The Pulse 💓 by subscribing today! #Authenticx #Newsletter #Subscribe #ArtificialIntelligence #ConversationalAI #AIinHealthcare #EndOfYear #Predictions #Trends #2025Predictions #VoiceoftheCustomer

🌟 Empowering Our Community Through Employee Resource Groups (ERGs) 🌟 At Authenticx, our ERGs play a vital role in fostering an inclusive and supportive workplace. Here’s a look at the missions driving our key groups: 👩 Women in Tech Our mission is to create a community that empowers women by offering professional development, resources, mentoring, and networking opportunities. We believe in championing women in technology and helping them thrive. 🖤 Black Excellence Network Our mission is to empower Black professionals through focused support for professional development, personal growth, and impactful community partnerships. Together, we celebrate achievements and work towards a more equitable future. 🏳️🌈 Pride+ Our Pride+ group aims to create a safe, inclusive, and diverse work environment for employees of all sexual orientations, gender identities, and gender expressions. We offer connection, empowerment, advocacy, community partnerships, and educational opportunities to ensure everyone feels valued and supported. We’re building a culture of belonging and growth. Join us in celebrating diversity and empowerment within our workplace! #Culture #WeBelongHere #EmployeeResourceGroup #Authenticx

Happy holidays!! I'm grateful for an incredible year of team building, collaboration, and some amazing AI and product work we've been driving here at Authenticx. It's been such rewarding, difficult work of building a company in the midst of the AI craze. I'd love for you to join me! Before the year wraps, I am pumped to share out a couple of really cool roles in Client Success (Enterprise CSM & Solutions Architect) on my team that are currently open. I am looking for folks experienced in SaaS with enterprise clients. Feel free to tag folks that might be interested or hit me up if you have questions! We're looking to fill the roles ASAP. Job posting links are in the comments! cc: Bryan Long

[CUSTOMER FRICTION] 🔍 Discover the hidden impact within patient conversations! Did you know that even small changes in patient interactions can create significant outcomes? 📏 Our proprietary metric measuring customer friction, The Eddy Effect™, helps you 📍 pinpoint these critical moments in conversations that can transform patient care once identified and resolved. ✨ What You’ll Learn: - How to recognize the Eddy Effect And how it impacts your business - Industry exercises per use case to improve friction - Ways to drive better healthcare outcomes by resolving patient journey breakdowns Check it out now: https://hubs.li/Q02V4gWK0

🔥 "The future of healthcare AI is going to be a balance of specificity and repeatability." Read 2025 predictions 🔮 from Authenticx Chief Technology Officer Michael Armstrong and other industry leaders as they give insight into healthcare AI applications. #2025Predictions #Authenticx #AIinHealthcare #ResponsibleAI

[Forbes] 🔥 "The key is breaking technology innovation down to its relevance for employees and helping them understand how their own individual roles will be helped by innovation." Authenticx Founder & CEO Amy Brown shared her insights to Forbes Technology Council's Expert Panel® about how businesses can empower employees to embrace new technology by demonstrating the relevance of the tool or solution to their role. ⭐ Facilitate dialogue to address misunderstanding ⭐ Ease concerns and resistance by listening first ⭐ Support employees with training and time to experiment Read her full response alongside other tech leaders: https://hubs.li/Q02_HJxY0

[USE CASE] A biopharmaceutical company wanted to hear what was being said about one of their specific brands and understand what alternative treatments were being discussed. By analyzing their patient conversations, Authenticx found opportunities to train agents, improve call guides, and understand patient sentiment around alternatives. The company: ✔️ Highlighted best practices using talking points ✔️ Performed call exercises with agents, such as role playing ✔️ Leveraged actual audio montages to surface common topics and themes Draw actionable insights to prepare for competitor messaging today ➡️ https://hubs.li/Q02V1xZZ0 #ListenAtScale #CompetitorMessaging #CallCenterOperations