Authenticx’s Post

[USE CASE] A biopharmaceutical company wanted to hear what was being said about one of their specific brands and understand what alternative treatments were being discussed. By analyzing their patient conversations, Authenticx found opportunities to train agents, improve call guides, and understand patient sentiment around alternatives. The company: ✔️ Highlighted best practices using talking points ✔️ Performed call exercises with agents, such as role playing ✔️ Leveraged actual audio montages to surface common topics and themes Draw actionable insights to prepare for competitor messaging today ➡️ https://hubs.li/Q02V1xZZ0 #ListenAtScale #CompetitorMessaging #CallCenterOperations

Preparing Call Centers for Competitor Brand Messaging

Preparing Call Centers for Competitor Brand Messaging

https://authenticx.com

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