We're excited to launch our newsletter, Digital Drop: CX Tech Trends, your go-to source for insights on the future of the customer experience (CX) industry. In this monthly newsletter, we’ll dive into the tech-driven trends redefining CX and the digital innovations creating smarter, faster, and more personalized customer journeys. Make sure to subscribe to get the latest transformative strategies, best practices, and thought leadership from key Alorica leaders. Plus, we’ll keep you updated on upcoming events where you can connect with us and explore opportunities to enhance your CX capabilities. Check out our first edition!
Alorica
IT Services and IT Consulting
Irvine, CA 288,415 followers
Making Lives Better… One Interaction at a Time!
About us
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities?
- Website
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http://www.alorica.com
External link for Alorica
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Irvine, CA
- Type
- Privately Held
- Founded
- 1999
- Specialties
- Contact Center Services, Multi-Channel Customer Support, Digital CX, Managed Services, IT Advisory, Digital Transformation, Innovation Labs, Conversational AI, Data & Analytics, Business Process Consulting, Customer Journey Mapping, Banking, Financial Services & Insurance, Communications & Media, Energy & Utilities, Healthcare, Retail & Consumer Goods, Technology, Travel & Hospitality, Content Moderation, and Outsourcing
Locations
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Primary
Get directions
5161 California Ave
Suite 100
Irvine, CA 92617, US
Employees at Alorica
Updates
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Transforming CX is no small feat—it takes a thoughtful balance of technology, people, and operations. The Alorica IQ team dives into actionable strategies for leveraging AI, data, and insights to create meaningful customer journeys that truly make an impact. Whether you’re just starting your CX optimization journey or looking to refine your approach, this discussion will help you reimagine customer interactions. Catch the webinar to learn how Alorica and CallMiner are driving real transformation: https://lnkd.in/gDHrRmbb #CXTransformation #AloricaIQ #CustomerExperience #AIInnovation #CallMiner #PeopleFirstCX
Transformative #CX requires a perfect blend of technology, people, and operations. Join CallMiner and Alorica for an upcoming webinar to learn best practices for mapping out optimal customer journeys and identifying opportunities for improvement. 📅 Tuesday, January 14, 2025 ⏰ 7 a.m. PT | 10 a.m. ET | 3 p.m. GMT With panel experts ⬇️ Lauretta Campestre, Associate VP, Customer Success, CallMiner Harry F., Chief Digital & Technology Officer, Alorica Merlyn Kulkarni, Sr. Digital Solutions Principal, Alorica Marie-Louise Gaughan LLB (Hons) ACIBS, Head of Digital & Customer Experience, EMEA, Alorica Register today! https://lnkd.in/gTBjCZFB
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Happy Holidays from Co-CEOs Michael Clifton and Max Schwendner and the entire Alorica family! We wish you a season of joy, love, and delicious food! May this time of year bring you warmth, happiness, and cherished memories with your loved ones.
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Alorica rocked the LG Electronics Skill Olympics! Out of 100 participants from various vendor partners, two of our agents, Elmer James Bernardez and Honnelyn Gayas, took gold, earning a trip to LG HQ in Korea! This incredible achievement highlights the passion and expertise our team brings to delivering exceptional customer experiences.
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In the debut episode of our new podcast Double Take with Mike & Max, Alorica Co-CEOs Max Schwendner and Michael Clifton dive into why voice customer experience (CX) is becoming a premium service in a world dominated by AI-driven chatbots. Max and Mike explore the lasting value of human interactions, how businesses can strategically balance AI with live agents, and what the future holds for CX. Check out the full episode here: https://bit.ly/3Dq79WM #CXpodcast #VoiceCX #AI #CustomerExperience #Alorica
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Chief Digital & Technology Officer Harry F. joined a panel of industry experts to discuss “Redefining the Client Lifecycle with AI and Automation” during the 6th Annual InsightJam.com Live event. He talked about how crucial it is to define the best use of AI to create moments that matter for customers. Digital transformation is more than ROI—it's tackling cultural, skills, and leadership gaps that impact adoption and success. Without addressing these, even the best tech and processes won’t deliver results. Listen to full discussion here: https://bit.ly/3P8x73v
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Cairo: Our one-stop shop for exceptional CX! In early 2023, we expanded our global footprint by breaking ground in Cairo. With Egypt recognized as one of the fastest-growing BPO markets in the world, our site now acts as a hub between the rest of Europe, Africa, Asia, and the U.S. and brings a unique mix of skills, language, and high-quality service. Hear from Paulo Pereira, VP of Customer Experience in the region, on what makes Alorica Egypt’s service experiences unique! #Innovation #DigitalFirst #AloricaEMEA
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Unite.AI featured Co-CEO Max Schwendner’s insights on how blending the game-changing capabilities of AI with the authenticity of skilled humans makes CX into a strategic advantage. Companies that over rely on automation without this balance risk costly missteps and operational chaos. Instead, the future belongs to those who prioritize intelligent AI deployment, delivering service that is not only efficient but profoundly human. Read full article here: https://bit.ly/3DgQ4yp
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As we celebrate 6 years of successful operations in India, our achievements reflect the power of collaboration and our drive for excellence: - 50% workforce growth, bringing diverse and top talent - 90% eNPS, far exceeding the industry standard of 80% - 30% client portfolio growth, with existing clients adding more LOBs This year shows what’s possible when talent, vision, and dedication come together. Across regions, we continue to lead by example, paving the way in the industry.
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Alorica prides itself on leading transformative solutions that reshape industries—and our partnership with KYP.ai is proof of this commitment. By combining Alorica’s deep expertise in operational transformation with KYP.ai’s cutting-edge platform, we’re delivering real, measurable outcomes—faster agent onboarding, increased productivity, and millions saved in optimization costs. If you’re looking for an innovative way to elevate your operations and achieve exceptional outcomes, let’s start the conversation. Visit www.alorica.com to learn more. #Transformation #Automation #Innovation #Partnership #Alorica #KYPai