As an experienced manager, I handle delays by proactively communicating with clients, explaining the causes, and offering realistic, solution-focused alternatives. I prioritize empathy, ensuring I understand their needs, and work collaboratively to set achievable new deadlines while maintaining transparency with regular progress updates. This approach helps build trust and keeps projects aligned with client expectations.

Primero, establezco una comunicación abierta y honesta con el cliente, explicando de manera clara los factores específicos que están afectando los plazos. En estas conversaciones, busco entender también sus expectativas y necesidades para adaptar el cronograma de forma realista. Si ofrecemos soluciones, como redistribuir recursos o ajustar las prioridades, es más fácil negociar una nueva fecha que beneficie a ambas partes. Este enfoque no solo fortalece la relación de confianza, sino que demuestra nuestra responsabilidad y compromiso con el éxito del proyecto.

It all starts with laying out the facts of the situation: "the project won't be complete by X date because of Y factors". From there, solutions engineering and compromise: "Here are some options we came up with....my preference is to go with option 1". By being firm yet fair with the client, you set the tone of the conversation and can effectively lead it to a resolution

When a project hits delays, renegotiating deadlines needs a straightforward, collaborative approach. Start by being honest about what can realistically be done with the new timeline, this builds trust and shows you're committed to getting things back on track. Offer flexible options, like breaking the project into phases or prioritizing key parts, so both sides can find a workable solution. Keep the communication flowing with regular updates on progress and any bumps in the road. Staying open like this helps avoid surprises and keeps everyone aligned.

As per my experience 2 approaches : 1: Set realistic expectations. 2:Maintain transparency. Remember don't lose the trust of any clients while working on any project .

First I need to approach transparency to our clients for his priorities as well as to understand his requirements and accordingly need to plan , motivate and monitor the team members to resolve the issues within a new deadline .

To manage delays in a way that builds trust and boosts productivity, I inform clients honestly about the reasons and suggest new deadlines, explaining how the extension will improve project quality. I focus on team collaboration, ensuring that both the team and the client actively participate in the process, which strengthens everyone's commitment to the goal. I also propose milestone deliverables so that all parties can track progress and contribute to improvements as needed. If possible, I add an extra feature to the project, leveraging teamwork for a richer outcome. This way, the delay becomes part of a coordinated effort that enhances the overall project.

As a manager it's very important to understand what causes the delays, the frequency of the delays and its impact, this way you will be able to ensure that all clients are aware of any unexpected delay, delays duration and proper solution, that is if it's happens with alot of frequency,other than prior communication must be put in place in case of any delays to customers to avoid anxiety.Thank you