The first and most important thing LISTEN to UNDERSTAND not to respond. You don't have to present the solution at that very moment. Take time to gather data and reflect. Talk to your Team or seniors and seek support if needed. Go back to the stakeholder/Client and present the solution then explain why the mistake happened and then apologise. Don't start with an apology, it may or may not be your fault. First do your study and then decide what you want or how you want to present it to the stakeholder/client.

Give time for the new relationship to build up. Acknowledgement of any gaps and initiating discussion for understanding the problem/misunderstanding and getting on mutual solutions may help to grow a better professional bonding. Clear communication for processes, openness of thoughts and transparency will build up trust with the client.

Stay calm and professional , avoid becoming defensive focus on solving the problem Listen actively without interrupting, it shows respect Explain your side clearly and find a solution Follow through and learn from experience

Recently, I faced a misunderstanding with a new client—a challenging moment that turned into an opportunity to build trust. I began by addressing the issue openly and listening carefully to their concerns. Revisiting expectations helped clarify goals, while transparent updates ensured alignment moving forward. Most importantly, I collaborated with them to find a solution, making them feel heard and valued. This experience reinforced that misunderstandings aren’t failures but opportunities to demonstrate professionalism and strengthen relationships. How do you approach such situations? Let’s share insights! #ClientRelationships #BuildingTrust #ProfessionalGrowth

To maintain trust and clarity with a new client, I would first acknowledge the misunderstanding and calmly clarify the situation. I’d listen to their concerns to fully understand their perspective and ensure I address all points. I would then provide clear, transparent explanations, offering solutions to resolve the issue and prevent future misunderstandings. I’d reaffirm my commitment to meeting their needs and maintaining a positive working relationship. Finally, I would follow up regularly to ensure they feel supported and satisfied with the resolution, reinforcing trust through consistent communication.

Listen Actively: Let the client explain without interruption. Clarify Points: Rephrase to ensure understanding. Apologize if Necessary: Own up to any mistakes promptly. Provide Solutions: Suggest clear steps to resolve the issue. Follow Up: Check back to ensure satisfaction. Impact: Resolving misunderstandings with empathy and action solidifies trust. ✅

Melhor argumento é usar no caso de devolutiva negativa dependerá do caso em particular. Ainda assim, analisar a conduta com calma, vendo o que o que tem a dizer. Bom é demonstrar empatia, prontificar, a ajudá-lo e assumir os seus erros. Consequentemente, encontre a abordagem adequada para melhorar. The best argument to use in the case of negative feedback will depend on the particular case. Still, analyze the behavior calmly, seeing what they have to say. It is good to show empathy, be ready to help them and admit your mistakes. Consequently, find the appropriate approach to improve.

Communicate clearly and openly. Listen actively and empathetically. Take responsibility for your part in the misunderstanding. Find common ground and work towards a solution. Follow up to ensure the issue is resolved.

The goal is maintain trust and clarity to our new customers which is new people who just trust us and really fragile when we make a single mistake. So, we have to acknowledge the misunderstanding without any defensive expression, take all of blame on us and listen to them. After that you can explain them the root cause of why misunderstanding happen. And then offer the solution either for short term that only fix the impact of that misunderstanding. Then offer for long term solution to make sure this misunderstanding will never happen again and also gain trust again from them.