Determine how long the vendor has been unresponsive and whether this is a new issue or part of a recurring pattern. Review previous communications to identify any potential misunderstandings or missed messages. Understanding the context will help you approach the situation more effectively. Reach out to the vendor through multiple channels if necessary. If email has been your primary mode of communication, consider following up with a phone call or using messaging platforms like Microsoft Teams if they are available. When reaching out, be clear and concise about your needs and express your concern regarding their lack of response.

Para lidar com uma quebra de comunicação com um fornecedor externo, comece estabelecendo um canal de comunicação claro e direto, como e-mail ou uma plataforma de mensagens. Se o fornecedor não responder, envie um lembrete amigável destacando a urgência da situação. Caso não haja retorno, tente um contato por telefone ou uma reunião virtual para discutir as questões em aberto. Seja transparente sobre como a falta de resposta está impactando a equipe e o projeto. Se os problemas persistirem, considere envolver um superior ou explorar alternativas, garantindo que a responsabilidade e os prazos sejam mantidos.

After determining the reason for the lack of response, I suggest calling the supplier for a meeting to address the issue of communication, clearly stating the reason for the invitation. At the end of the meeting, try to assess the supplier's attitude and evaluate the practical outcome of the conversation in future requests. If the issue continues l would contact a superior.

The first thing to do is identify where the issue is stemming from whether it is a miscommunication or just disengagment. From there re-engage. If the reason is a distancing from the other party, I would see if there is anything we can to improve our business relationship. Reminding each other of the common goal sometimes helps with this process.

From initiating the communication to maintaining the contact is very crucial. There needs to be a designed time frame agreed by both parties at the initial level of communication so both the parties are well aware of the circumstamces faced by each other and are in better position to analyze the urgency of situation. Hence, there needs to be some sort of communication after agreed intervals that needs to keep on going until the end goal is acheived and it will help both the parties to navigate the challenges together. And above that the way of communication should be carried out in a way that both the parties are not hesitant to share the true picture hence formal communication with a slight tendency to informal communication is needed.