Customer feedback portal should be there where all the feedbacks with their action plan and results should be maintained. Results should be shared with Customers for appreciation.

En mi experiencia es mejorar tu soporte técnico tomándooslo en cuenta los comentarios de clientes: solicitar su opinión, analizar las áreas de mejora e implementa los cambios que sean necesarios. . Escuchar y actuar convierte los comentarios en mejoras para la empresa.

To improve in the technical support, one should make it a priority to listen to the customers by regularly collecting feedback through surveys or check-ins. This helps us spot recurring issues and improve our approach. Using Q&A Documents' or chatbots for common problems can offer quick solutions, letting the agents focus on more complex cases. Sharing these insights with the team not only boosts morale but helps us stay focused on what matters most—serving the customers.

Aprimorar o suporte técnico exige ouvir atentamente o cliente. Incorporar feedback de forma efetiva começa com a criação de canais acessíveis e contínuos de comunicação. Analise as sugestões recebidas, identifique padrões e priorize melhorias que agreguem mais valor ao atendimento. Além disso, engaje sua equipe no processo, promovendo treinamentos e ajustes que reflitam as necessidades reais dos clientes. Transformar feedback em ação é o caminho para construir um suporte mais eficiente e centrado no cliente.

Em toda minha experiência como suporte técnico é vital escutar as necessidades dos colaboradores e transformar em melhorias nas áreas que necessitam de atenção

Na minha experiência, o feedback dos clientes é essencial para melhorar o suporte técnico. Sempre busco ouvi-los de forma ativa, seja em pesquisas rápidas ou conversas diretas, criando um ambiente onde se sintam à vontade para compartilhar. Analisar padrões nas respostas me ajuda a identificar melhorias e agir de forma prática. Mais do que implementar mudanças, mostrar como o feedback deles influencia o serviço fortalece a confiança e a parceria. No fim, suporte técnico não é só resolver problemas, é criar soluções que realmente importam.

Customer feedback is so important to building a successful technology business. Be Safe has an integrated feedback mechanism that allows users to log tickets in real-time that include current application screenshots. Our team can then triage the tickets as they arrive and augment our roadmap as necessary. Our website has the same access to our knowledgebase and ability to create customer support tickets.

Customer feedback is a goldmine for improving technical support! A few strategies to effectively incorporate it include: 1. Actively listening and identifying patterns in feedback to address recurring issues. 2. Collaborating with teams to transform insights into actionable improvements. 3. Regularly engaging customers for updates on implemented changes to close the feedback loop!

Feedback is one of the most valuable tools for improving. Without it you cannot validate if your strategy is really aligned with the business and contributing to business growth. As everyone is different it is important to offer multiple sources for feedback. Currently I incorporate surveys, email requests, conversations and presentations asking people to reach out and hold us accountable. It is also important organize feedback into categories like common issues, quality of service, and solutions provided . Through tickets we can track recurring issues with the greatest impact to drive meaningful change. With this feedback we can incorporate key topics into training and goals for the upcoming year and further develop the team.