You have a new client who has high expectations. How can you exceed them?

In all these years of building strategic partnerships with a focus on creating value to partners, the same principle applies. 1. Understand the success metrics, and key goals for our partners, and ourselves. If it is not measurable, one of us is doing it wrongly. 2. Create the visibility to those metrics and goals, monitor and update consistently. Clients / partners love updates. Good, bad or ugly. Please share. If the ship is sinking, they need to know. 3. Do not assume. Clarity is key to building a relationship of trust. Too many people out there is taking it for granted. p.s. Quality is the keyword here. Do you have a high standard for yourself? Ask yourself this before taking on a client.

Get everything in writing. Don’t rely on phone conversations. Recap conversations about expectations and ensure you have buy in at all times. Give examples of how it’s gone with other clients

To exceed the expectations of our new client, we'll make sure to really understand what they want to achieve. We'll ask them questions to figure out their goals and what's important to them. By listening carefully and doing some research, we'll come up with creative ideas that fit exactly what they need. We'll keep them updated regularly and work hard to give them even better results than they hoped for.

1. At first, analyse the client behaviour (purchase, service expectation, etc.) 2. Be confident and keep promises. 3. Provide feedback to the customer based on situation and take opinion and/or suggestion from them. 4. Try to provide relevant extra service to the customer. 5. Be an active listener, understand the core need and take necessary action in time. 6. Send an email to the customer after completion of task.

It is a best way to clear out client's expectations and measuring metrics for efforts & success at the beginning. It helps in clear goal setting and deliverables with specific duration.

1. Realizar reuniones detalladas con el cliente para identificar claramente sus metas y expectativas. - Realizar preguntas abiertas y escuchar atentamente, permitiría obtener información valiosa sobre sus necesidades específicas, objetivos y los resultados que esperan alcanzar. 2. Presentar un plan estratégico personalizado que demuestre cómo nuestros productos o servicios pueden alinearse directamente con sus objetivos, esto podría incluir un enfoque detallado, plazos realistas y métricas de éxito que puedan medir y validar. - Establecer una comunicación transparente y continua para mantener al cliente informado sobre el progreso y estar abierto a ajustes según sus comentarios. #RG

Playing a role of firefighter in Organisation by quickly jumping into resolving customer issues. I have learned from my past experience that strong customer service builds and retains a great Customer Relationship.

Exceeding a client's high expectations can be challenging, but it's possible with careful planning and execution. First, it's important to get to know the client and their needs. What are their goals and expectations? What is their overall vision for the project? This information will help you to create a plan that meets and exceeds their expectations. Next, be sure to communicate regularly with the client, and keep them updated on the progress of the project. Finally, be sure to deliver a high-quality product or service that exceeds their expectations.

Before anything else, you must have a proven process, that is followed by all, including the client. Without a proven process, direction will become unclear at best, misguided at worst.

Open communication is vital to exceed client expectations. By proactively and transparently communicating with your client, you can keep them informed of your progress, challenges, and solutions. Regular feedback, updates, and reports demonstrate reliability, accountability, and trustworthiness. This approach helps avoid surprises, misunderstandings, and disappointments, ensuring a smooth and successful client experience.

Establish regular communication with clients by scheduling frequent check-ins, calls, or emails to provide updates on the project's progress, even in the absence of significant developments. Encourage clients to ask questions and offer feedback at any stage, promoting a collaborative atmosphere and indicating the importance of their contributions.

To exceed high client expectations, prioritize proactive communication. Initiate regular check-ins to provide updates on project progress, address any concerns promptly, and solicit feedback to ensure alignment with their vision. Anticipate their needs and offer proactive solutions before issues arise. Demonstrate responsiveness by promptly replying to emails and calls. Be transparent about challenges and collaborate on solutions. Additionally, go the extra mile by offering value-added insights, personalized recommendations, or unexpected deliverables that showcase your dedication to their success. Through proactive communication and exceptional service, you can surpass even the loftiest client expectations.

Demonstração de Valor Adicionado: Identifique oportunidades para fornecer valor além das expectativas iniciais. Apresente ideias inovadoras que possam aprimorar o projeto ou trazer benefícios adicionais. Flexibilidade e Adaptabilidade: Esteja disposto a adaptar-se às mudanças e ajustar estratégias conforme as necessidades do cliente evoluem.

Lo que me ha resultado útil al tratar con clientes quiero resumirlo en 4 puntos, son los siguientes: 1) Establecer expectativas claras: comunicar de manera clara y transparente qué pueden esperar tus clientes en términos de comunicación, plazos de entrega, procesos. 2)Mantener una comunicación frecuente: Establecer un cronograma sobre el progreso del proyecto, los hitos alcanzados y cualquier desafío encontrado. 3)Ser proactivo en la resolución de problemas: 4)Anticípate a posibles obstáculos. Comunica rápidamente cualquier contratiempo y propón soluciones claras y viables. Esto demuestra responsabilidad y compromiso con la satisfacción del cliente.

Estamos em um mundo altamente conectado, onde a informação pode ser acessada a qualquer momento. Essa realidade leva aos seus consumidores uma ansiedade de saber a quantas anda seu pedido, sua compra, e isso tanto para acompanhar a data de entrega (em produtos comoditizados quanto para produtos sob medida) Outro ponto de ansiedade é: Será que esse produto atenderá minha necessidade ? Seguramente estabelecer um processo de comunicação durante o processo de compra até o pós venda poderá criar um elo de confiança, sedimentando o relacionamento

Una comunicación regular, en la que muestres un interes real en las necesidades del cliente y puedas informar de búsquedas y resultados, alineándote con sus intereses y siendo transparente es una garantía para la construcción y consolidación de la relación con dicho cliente.

You have to know your customer... you have to be well prepared. You tend to focus on your product instead of the customer. We tend to hear what we want to hear and sell our products or services based on our "need". We push our product regardless of whether the customer needs it or not. Yes, we can customize it, but they may need something else that we can figure out together. This is the real value in the eyes of the customer.

Conforme já foi dito um plano eficiente de comunicação, transparência e proatividade são ações que geram uma tremenda confiabilidade na relação com seu Cliente. Ao meu ver a proatividade e governança são os principais fatores de sucesso na construção da relação de confiança com o Cliente.

Comunicarse de manera frecuente y transparente, manteniendo al cliente informado sobre el progreso del proyecto, los desafíos encontrados y las soluciones propuestas, es fundamental para demostrar confiabilidad y responsabilidad. Además, proporcionar comentarios, actualizaciones e informes regulares ayuda a evitar malentendidos y sorpresas desagradables, lo que contribuye a fortalecer la confianza del cliente en ti como proveedor de servicios. En resumen, la comunicación proactiva no solo es esencial para el éxito del proyecto, sino también para construir relaciones duraderas y satisfactorias con los clientes.

Nunca devemos nos esquecer que o Cliente sempre tem opção, seja voce esta opção. A partir do momento que voce consegue identificar onde o Cliente deseja chegar através das perguntas realizadas anteriormente, certamente voce conseguirá antecipar, criar sinergias, trazer inovação, se antecipar às expectativas do Cliente para que vc seja considerado o Advisory do mesmo.

1. Identificar áreas donde podemos destacar y ofrecer un valor único, se debe proponer soluciones que no solo cumplan con sus expectativas, sino que las superen de manera inesperada "momentos WOW", esto podría incluir la personalización de productos o servicios para satisfacer necesidades específicas o la implementación de características adicionales que agreguen valor tangible. 2. Un ejemplo sería crear un sistema que registre las preferencias individuales del cliente, desde sus opciones de comunicación preferidas hasta sus necesidades específicas. - Luego utilizaríamos esta información para ofrecer experiencias más personalizadas y adaptadas a sus expectativas, creando valor personalizado a nuestros clientes. #RG

One thing that will make your client say "wow" is when you go above and beyond their expectations by offering a unique and unexpected solution. It could be a creative idea, an innovative approach, or a valuable resource that they didn't anticipate. By thinking outside the box and providing something that truly surprises and delights them, you demonstrate your proactive nature, resourcefulness, and passion for their project. This "wow" factor not only showcases your expertise and skills but also shows that you truly care about their success. It creates a lasting impression and strengthens the client's trust and confidence in your abilities, leading to a strong and long-lasting partnership.

Knowing what your clients want and deliver more is obvious. The trick here is to add value by coming up with new stuff that they may need in future even if they had not mention it. Don't charge extra for these. They will be impressed as you had shown you are knowing them better than themselves and the fact is, it's free!

Adding value creatively goes beyond the contract, unlocking true client wow moments ✨. Surprise and delight them with unexpected insights, resources, or even extra services. Think outside the box and suggest innovative solutions that elevate their experience. This showcases your proactiveness, resourcefulness, and passion, while amplifying your expertise and value proposition . Remember, exceeding expectations isn't just about the destination, it's about the journey you create together!

Under promise and over deliver. It's all about setting expectations and exceeding expectations. Doing so can leave a lasting impression.

Ir más allá del alcance del contrato y buscar oportunidades para sorprender y deleitar al cliente demuestra proactividad, ingenio y pasión. Ofrecer servicios, ideas o recursos adicionales, así como proponer soluciones innovadoras, muestra experiencia, habilidades y un compromiso genuino con el éxito del cliente. Al pensar fuera de la caja y sugerir mejoras, se puede mostrar un enfoque centrado en la resolución de problemas y en la satisfacción del cliente.

Anticipating your client's needs is essential for exceeding their expectations. By analyzing their data, behavior, and feedback, you gain valuable insights into their preferences and patterns. This allows you to anticipate their needs before they even realize them. Additionally, staying updated on industry trends and market developments enables you to provide timely information and valuable insights. By being attentive, responsive, and strategic, you show your commitment to their success and demonstrate that you always have their best interests in mind. This proactive approach not only adds value but also builds trust and strengthens the client relationship, positioning you as a trusted advisor and partner.

This step is crucial because it demonstrates proactive engagement and a deep understanding of the client's business. By anticipating their needs, you show that you are not just a reactive service provider but a strategic partner invested in their success. This approach can lead to increased client satisfaction, as you are able to provide solutions and insights before issues arise or needs are explicitly stated. It also positions you as a trusted advisor, capable of delivering valuable guidance and support. Overall, anticipating client needs is a powerful way to exceed expectations and strengthen client relationships.

Surpassing expectations by providing proactive value involves going beyond the minimum requirements. This includes offering extra ideas, finding potential savings, and researching solutions ahead of time. Additionally, achieving early wins by completing smaller tasks quickly demonstrates momentum and fosters trust and confidence.

Entrega Antecipada: Se possível, trabalhe para entregar partes do projeto antes do prazo. Isso não apenas demonstra compromisso, mas também proporciona ao cliente uma visão antecipada dos resultados. Qualidade Consistente: Mantenha um alto padrão de qualidade em todos os aspectos do trabalho. Certifique-se de que o produto ou serviço final atenda ou supere as expectativas de qualidade do cliente.

anticiparse a las necesidades del cliente no solo es una práctica proactiva, sino también una estrategia efectiva para mantenerse a la vanguardia y superar las expectativas del cliente.

One thing I learned over the years is to understand where the client is coming from and his perspective. Sometimes the reasons for the high expectations could be triggered from his organizational culture, bosses or strict timelines. I found it useful and effective to engage in such a way where they could feel comfortable enough to share their concerns on the personal level. Once done we could strategize together, work as a team and collaborate in a better way. Making the customer feel that he is your partner is a journey, but it's a journey anyways, so why not making it as pleasent as possible...

Collaboration is indeed vital when it comes to exceeding client expectations. By effectively collaborating with both the client and your team, you establish clear roles, responsibilities, and expectations. This creates a foundation for a positive and supportive relationship. Through collaboration, you demonstrate professionalism, respect, and cooperation to your client. Moreover, by leveraging the strengths, skills, and perspectives of everyone involved, you can deliver exceptional results and innovative solutions. Effective collaboration enables you to tap into collective expertise, foster creativity, and ensure that all parties are aligned towards the common goal of exceeding client expectations.

There will be challenges and errors along the way. Many times they could be due to the client. But never finger point back to them. Stay calmed and friendly, cursed all you like inside. Instead, accommodated and compromised even it means additional time spent at no extra charge. The client team will know that you are covering their errors to make them look good infront of their boss. You earned their gratitude and this more than just impressive.

Teamwork makes the dream work! Effective collaboration, both with your client and your team, is key to exceeding expectations. Clearly define roles, responsibilities, and expectations to keep everyone aligned. But it's not just about tasks - foster a positive, respectful, and supportive environment. This showcases your professionalism, respect, and cooperation while drawing on the collective strengths of everyone involved, potentially leading to groundbreaking solutions and exceeding both your and the client's initial expectations. Remember, a strong team is a winning team!

Establecer roles, responsabilidades y expectativas claras es fundamental para garantizar una colaboración fluida y eficiente. Además, fomentar una relación positiva, respetuosa y de apoyo tanto con el cliente como dentro del equipo crea un entorno propicio para el éxito del proyecto. Al trabajar de manera colaborativa, se demuestra profesionalismo, respeto y capacidad para adaptarse a las necesidades y deseos del cliente.

Solicitar o feedback do cliente e o mais importante avaliá-lo e utilizar esses insumos é uma excelente estratégia para se certificar de estar atendendo as expectativas de seus clientes. E essa ferramenta pode ser um poderoso indutor de um processo de melhoria constante para sua empresa. Identificando os pontos da jornada do seu cliente que necessitam de uma maior atenção.

Avaliação Contínua: Realize avaliações regulares com o cliente para garantir que estejam satisfeitos com o progresso. Esteja aberto a feedback construtivo e implemente melhorias conforme necessário. Surpreenda Positivamente: Considere a inclusão de elementos surpresa que adicionem valor ao projeto. Isso pode ser algo extra que o cliente não esperava, mas que contribui positivamente para a experiência.

This is one of the most critical and yet the most ignored aspect. If you are selling multiple products to the same client then some of them reveal their real reasons for making the choice in the process of the feedback. This builds the relationship with the existing client and is also helpful in freh sales. If the sale is not successful the feedback from the client can be helpful in reaching out to him again and the doors are not closed permanently. On the skills part, feedback on the sales skills, knowledge, behaviour and how they handled the sales process is critical for providing the relevant trainings and upgradation of the skills of the sales teams for increasing their effectiveness.

Exceeding high client expectations involves proactive communication and a commitment to continuous improvement. Regularly solicit feedback through surveys, interviews, or informal discussions to understand their evolving needs and preferences. Actively listen to their input, addressing concerns promptly and implementing suggestions where feasible. Demonstrate flexibility and adaptability in delivering solutions tailored to their specific requirements. Strive for excellence in every interaction, going above and beyond to anticipate and fulfill their expectations. By consistently seeking and acting on feedback, you can foster a collaborative partnership built on mutual trust and satisfaction, ultimately surpassing their expectations.

Effective communication is essential for individuals with high expectations. I find it advisable not to solely depend on phone or Zoom interactions. Written communication serves as a cornerstone in solidifying agreements and provides a tangible reference point for clients to revisit if expectations are perceived to be unmet.

Dive into the 'Surprise Symphony' strategy to surpass the lofty expectations of new clients. This approach involves crafting a series of unexpected, yet highly personalized, value-adds throughout your engagement. Begin with a 'Welcome Aboard' package that includes bespoke insights into their industry, followed by 'Milestone Celebrations' for each phase of the project, offering them something uniquely beneficial at unexpected moments. Integrate 'Client Co-Creation Sessions', where they are invited to brainstorm and innovate with your team, making them feel deeply connected to the process.

Throughout my career, I couldn't find a method that would help me *consistently* meet or exceed client expectations, so I developed one. Using my coaching & psychology background, I evolved an approach to understanding my clients that separates their values from their Values. Over time, I observed that what clients said they valued about the service/product was always underpinned by a more fundamental Value. So whenever I would discuss their expectations with them, I would ask them what made the service valuable to them and then probe deeper by, for example, asking them to imagine and describe a perfect scenario. I would then pick key words and probe their importance to arrive at the very basic Value that they wanted met.

Cliente é nome próprio e precisa ser escrita com C maiúsculo!. Seja amigo de seu Cliente. Seja Leal. Seja sincero. Conquiste sempre o direito de perguntar. Se for necessário dizer a palavra não. Tenha a habilidade e seja fundamentalmente transparente. Se não for agregar valor, respeite o processo do Cliente.

Sometimes clients have unrealistic expectations of your company or product. So there is no way to exceed them. What you should do is ensure that the client understands what to expect from you before even working with you. In this way, they can decide if they want to work with you or not.

The goal should be to exceed your client's expectations vs just meeting them. Deep Dive and Over-Deliver: -Understand the "why": Go beyond the project details and delve into the client's goals and motivations. What does success look like for them? -Anticipate their needs: Don't just wait for instructions. Proactively identify potential challenges, suggest solutions. Communicate: -Set clear expectations: Establish realistic deadlines, and success metrics. -Feedback: Actively solicit feedback and address any concerns promptly Relationship building -Treat them like a partner, not just a client: Show interest in their success. -Deliver exceptional service: Be reliable, responsive, and proactive in problem-solving.

What I find really exceeds the mark is to exceed expectations. Set them, communicate them, and then have a plan already in place to exceed them. Share wins along the way, validate goal achievement and success outcomes with the client and ask for ongoing feedback. I also think revisiting goals quarterly ensures that the client knows you are flexible and want to continue to build trust as business needs change. Planning surprise and delights with clients in the plan to exceed will also give you time to celebrate with them as you win together. Also, service recovery issues will occur. We are human and imperfect. Have a service recovery plan goes a long way to continue to build trust and rapport with expectations.

To exceed a client's high expectations, it's crucial to blend the five points mentioned with an element of surprise—go beyond what's expected. Here's the secret sauce: - Embrace their vision: Dig deeper into their goals, making them your mission. - Innovative Value: Add value in ways they never imagined but now can't do without. - Preemptive Strategies: Learn their habits, anticipate their needs, and act before they realize they needed it. - Symbiotic Collaboration: Work with them like a jazz band in sync, improvising harmoniously. Exceeding expectations is about creating an experience so distinct, they can't help but be both impressed and express it.

- Understand their needs and expectations thoroughly. - Communicate effectively and frequently to ensure alignment. - Deliver results promptly and consistently. - Provide personalized attention and tailored solutions. - Anticipate their future needs and proactively address them. - Seek feedback regularly and use it to continuously improve the service. - Go the extra mile to surprise and delight them with unexpected value additions. - Maintain a positive attitude and exceed expectations in every interaction.

The most important step in all of this is determining if this client even made sense to sign at all. Are their high expectations equal to your already exemplary standards? Then GREAT! You signed a great client that will value your product and process. Is this client's high expectation a catalyst for you to grow and get better at what you do? As long as everyone involved understands that...then GREAT! If you said yes to this client asking for the moon simply because there was a lot of money on the line...then NOT GREAT. Most clients don't like being practiced on. They want a business that provides a real solution to their needs. Less risk, the better. Leveraging the power of "No" is an incredibly pertinent reminder here.

Minha contribuição será uma história real que aconteceu comigo esses dias. Eu contratei os serviços do Arquiteto de Bolso, eu já usei outras vezes para criar ideias e renovar ambientes em casa. A minha última experiência foi o projeto do quarto do meu filho. Após toda interação com o arquiteto / design alinhando expectativas ele entrega o projeto e trás um plus que ele identificou em conversa ou nas fotos enviadas, ou seja um “elemento surpresa” que no meu caso foi inserir um quadro do time de coração no quarto para meu filho. Ao compartilhar o projeto com meu esposo que também é fanático pelo time, o efeito UAUUU foi natural e aprovamos o projeto com a sensação de ter a expectativa além do esperado. Atenção aos detalhes! Surpreende! ❤️