Understand the Problems: Feel the Impact: Identify those supplies that are not up to standard and how this affects the guest experience. Communicate: Comprehend the cause for the shortfall and establish a realistic date of remediation. Innovate and Adapt: Introduce the Alternate Products: Find temporary substitutes for missing items without compromise in terms of quality.

- Set clear expectations: Clearly define and communicate your requirements and standards to suppliers from the outset. - Use technology: Implement communication tools that facilitate real-time information sharing and status updates. - Regular feedback: Establish a routine for providing and requesting feedback to and from suppliers to improve processes. - Transparent contracts: Ensure contracts are straightforward and understandable to avoid misinterpretations. - Relationship building: Invest time in building strong relationships through consistent and open communication channels. - Training: Provide training for your team on effective communication strategies with suppliers.

Acredito que os principais pontos são: 1. Estabeleça um plano de ação com os principais pontos de impacto aos seus hóspedes. Normalmente o maior % de reclamações está nos 2 primeiros itens citados; 2. Estabeleça prazos e métricas de melhoria de NPS. Além do acompanhamento periódico dessa perspectiva; 3. Ouça seu Cliente Interno. Muitas vezes o próprio time tem as respostas de maior impacto de melhoria. E, grande parte das vezes, essa comunicação não é ouvida; 4. Estabeleça metas de curto prazo. Essas pequenas conquistas mantêm o foco e ritmo nas grandes melhorias e metas necessárias. As grandes metas levam tempo, resiliência e muitas vezes consomem nossas pequenas conquistas que ( nem ao menos) foram notadas

The question here encompass a variety of potential products or services with different usage and harmful potentials. Whichever, you need to remove that source of dissatisfaction for your guests and make sure of your current inventories to measure the impact it has on your budget and operations. Then inform your supplier of discontentment regarding product or services. Whether your partner is aware of those flaws or not, without reporting it you just take a risk of not just loosing money, but also alter the perceived value of your business in your customers’ eyes. It works the same for your providers so now pay attention to its response for you to move on and negotiate a sustainable solution. Turn to competitors if still not satisfying.