You're facing a scheduling conflict at the hotel. How can you ensure the guest experience remains top-notch?
Amidst booking mix-ups or staffing issues, the key to safeguarding guest satisfaction lies in proactive and thoughtful strategies. Consider these points:
- Communicate transparently with guests about the issue and what's being done to resolve it.
- Offer compensatory amenities or services to apologize for any inconvenience.
- Empower staff with the flexibility to make decisions that enhance the guest's stay.
How do you maintain excellence in guest experience during unexpected hotel hiccups?
You're facing a scheduling conflict at the hotel. How can you ensure the guest experience remains top-notch?
Amidst booking mix-ups or staffing issues, the key to safeguarding guest satisfaction lies in proactive and thoughtful strategies. Consider these points:
- Communicate transparently with guests about the issue and what's being done to resolve it.
- Offer compensatory amenities or services to apologize for any inconvenience.
- Empower staff with the flexibility to make decisions that enhance the guest's stay.
How do you maintain excellence in guest experience during unexpected hotel hiccups?