Se seu potencial cliente tem dúvida, há duas possibilidades: 1. Ele tem a impressão de estar “seguro” com o que recebe; 2. Ele teme a perda de eficiência no negócio. Algumas dicas práticas: - Fale sobre sua história e de como construiu um serviço de excelência; - Mostre casos comprovados de outros clientes; - Demonstre como seu serviço contribui para o crescimento do cliente; - Ofereça uma “degustação”. Assim ele pode experimentar o novo sem se desvincular do antigo. Daí ele pode comprovar a qualidade do que você promove. Sucesso!😉

I do not sell! I repeat I do sell or push for the business. If someone is skeptical about my work, I offer alternative providers who can do the work to a good enough level for them. I suggest they do their own due diligence, compare the packages on offer and schedule a follow up call where I am available to answer their questions and help them to make the right decision for them. Allowing space for the client to make an informed choice has worked well for me for many years. You cannot be everything to everyone and ultimately there must be trust in both sides.

When a client doubts the value of your services, the key is to understand their needs—explicit and implicit—through effective probing. Dive into the origins of their challenges and how these impact them personally, at the team level, and across the company. Then, ask them to articulate their ideal solution and the reasons behind it. Align their expectations with your solution, demonstrating how it meets their goals and resolves their concerns. Empathy and alignment are your strongest tools.

Quando um cliente questiona o valor dos seus serviços, a primeira coisa a esclarecer é a diferença entre preço e valor. Preço é o que ele paga; valor é o que ele ganha. Se o foco está apenas no custo, é porque ele ainda não compreendeu o impacto real de um serviço bem executado. O cliente precisa visualizar como um trabalho de qualidade atende às suas expectativas e resolve problemas de forma definitiva. Insistir em preço, sem entender valor, é andar em círculos. E, inevitavelmente, quando o barato mostra seu custo oculto, o caro já terá se tornado uma pechincha.

Gran tema, gracias por compartir esta reflexión tan relevante. Enfrentar el escepticismo de los clientes desafía nuestra comunicación y capacidad para conectar. Además de los puntos mencionados, es clave identificar la raíz de la duda. A veces, proviene de experiencias pasadas o falta de comprensión sobre el impacto de nuestros servicios. Personalizar la propuesta y usar un lenguaje que resuene con sus necesidades puede marcar la diferencia. Preguntar directamente qué necesitarían ver para confiar demuestra interés genuino y abre la puerta a soluciones específicas. La clave es construir confianza y demostrar valor con claridad y empatía.

🤝 Votre client doute de la valeur de vos services ? Misez sur l’humain et la confiance. Quand un client exprime un doute, écoutez-le. Comprenez ses craintes et montrez-lui que vous êtes là pour l’accompagner, pas juste pour vendre. Transparence, bienveillance et engagement sont vos meilleurs alliés pour bâtir une relation authentique. ✨ Votre valeur, c’est votre capacité à créer du lien et à les accompagner avec empathie. Et vous, comment renforcez-vous la confiance avec vos clients ? 😊 #Immobilier #ConfianceClient #RelationHumaine

*Active listening: I focus on truly understanding the client’s concerns - Validating their pain points. *Asking the right questions: Strategic questions like “What’s preventing you from achieving your goals?” help uncover what really matters. *Speaking their language: I use the client’s own words to present solutions that resonate directly with their needs. *Balancing empathy and confidence: I combine understanding their pain points with showing I’m the right person to solve them. *Building trust through transparency: Clear metrics, tailored plans, and transparency in every step help turn doubt into trust. In the end, it’s not about selling— it’s about connecting and demonstrating value in a personalized way. It's all about people.

Client scepticism is common due to the plethora of offers available in the global market. It's important to define the objectives of both parties. 1. Is the service you're offering truly necessary for the client? If the answer is yes, the first step is to understand the client's perception of value regarding your service (not talking about money). 2. After understanding the client's journey to perceive the value of your service, clarify the positive consequences (gains) for the client. 3. At this point, discuss the payback of the investment made in hiring your service. To close the deal, make it clear that the goal is to achieve the benefits listed in step 2, and that your services are merely the tools the client will use to attain them.