Your client is eyeing a competitor's offerings. How do you win them back?
When a client's gaze drifts towards a competitor, it's crucial to realign their attention to your value. To win them back:
- Identify their core needs by asking direct questions and actively listening to their concerns.
- Highlight unique aspects of your service or product that outperform the competitor's offerings.
- Provide an exclusive offer tailored to their business goals, showing commitment to their success.
How have you successfully reclaimed a client's business? Feel free to share your experiences.
Your client is eyeing a competitor's offerings. How do you win them back?
When a client's gaze drifts towards a competitor, it's crucial to realign their attention to your value. To win them back:
- Identify their core needs by asking direct questions and actively listening to their concerns.
- Highlight unique aspects of your service or product that outperform the competitor's offerings.
- Provide an exclusive offer tailored to their business goals, showing commitment to their success.
How have you successfully reclaimed a client's business? Feel free to share your experiences.
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Satisfied customers typically have no reason to explore other supplier options. However, when they start considering competitors, it’s often due to a decline in your service quality or because they feel they are overpaying for the value you provide. To prevent this, maintain frequent communication to ensure your service meets their expectations. If issues arise, proactively inform customers and provide regular updates until resolved. Use metrics like Customer Service Scorecard or Net Promoter Score (NPS) surveys to monitor service KPIs and customer satisfaction. These actions help identify areas for improvement and build stronger customer relationships.
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Listen to your client’s concerns and understand why they are considering other options. Help your client understand the value of your training, the customized training program, and how it would benefit them. Additionally, share some success stories with the client to help them better see the value of this training. Communication and building rapport are key factors.
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Il est écrit dans Proverbe (un livre de la Bible) chapitre 27 verset 18 ceci : « Celui qui soigne un figuier en mangera le fruit ; et celui qui garde son maître sera honoré. » Juste pour dire qu’un client bien traité où il est, ne regardera jamais vers les concurrents car tout le monde aime la stabilité et les bons soins. C’est une vérité universelle valable tant en couple qu’en affaires. Celui qui est rassasié méprise le rayon de miel dit le verset 7 du même proverbe. CHANGEZ JUSTE D’approche et commencez à vous intéresser à ce que vos clients disent attendre de vous pour pouvoir parler joyeusement de vous partout autour d’eux. Très belle journée à vous Dimanche, 22/12/2024 : 12’35 Douala au Cameroun 🇨🇲 Afrique centrale