To truly add value with Process automations, we must ask 2 questions - 1. What is the business problem we're solving? - This is important to keep us grounded. It's easy to get carried away and propose fancy technologies as solutions, but at the end of the day if it doesn't solve a problem, it's not useful. 2. What is the impact the automation solution will have? - Estimate the time and $ the automation solution is expected to consume and compare it against the existing manual process (If there isn't an existing process, take an estimation)

Completely in agreement as these days we have a lot of Digitalization and automated processes in place but the actual purpose and business need is not aligned or even the people awareness towards the outcome by using these tools is not up to the mark. What becomes more critical here is that we must identify the unproductive activities where people waste time to share or escalate things rather not using the system based alarms on the critical milestones defined in system . Many a times we keep on sharing the work not done to the stakeholders in supply chain which should not be the way of doing work, our automated processes and the automated escalation system as defined will help resources to work only on the areas where focus is needed.

Automating a task can help to make your life easier. Before automating , you need to define the objective of task and the frequency at which the task will run. For the effectiveness, you need to monitor it constantly to see if the output of the automated task is what is intended. Also pay attention on the computer ressources it uses.

To ensure effective process automation, each stage requires meticulous attention. Discovery: Build a solid business case with a detailed assessment of automation suitability and a thorough Cost-Benefit Analysis (CBA) before development. Design: Define AS-IS and TO-BE processes, securing stakeholder sign-offs to avoid gaps that compromise outcomes. Development: Conduct rigorous UAT to ensure all scenarios are addressed and the solution is robust. Post Go-Live: Continuously validate automation against evolving business processes to ensure alignment. Gaps at any stage can render the solution ineffective, emphasizing the need for diligence across the lifecycle.

To ensure your automated tasks are truly effective, consider evaluating them with the following criteria: 1. Efficiency 2. Accuracy 3. Cost Savings 4. Scalability 5. Business Impact 6. Adaptability 7. Maintenance

To ensure automated tasks are effective, start by setting clear objectives and thoroughly testing processes before deployment. Regularly monitor performance metrics, gather user feedback, and conduct audits to identify and address inefficiencies. Use monitoring tools to track system behavior and document workflows for easier updates. Ensure automation is scalable and adaptable to evolving business needs, optimizing continuously to maintain alignment with your goals.

Here are some of the ways I've achieved this in my career so far: * Defining the objective - As trivial as this may sound, I always ask myself why do I want to automate something. I feel this lays a good foundation for all the other action steps that follow. * Measuring success - Once you've identified the objective, you can measure the value by its outcome. * Stakeholder feedback - I always like to gather feedback from my peers and the wider teams on what they think about automating something that is a common denominator. * Documenting it - This is a common mistake that most us make, and that is to not document the process to automate something. This actually can be a crucial part during troubleshooting a major incident for example.

Automation isn’t just about getting tasks done; it’s about ensuring those tasks drive meaningful impact. If your automated processes aren’t aligned with your goals, they’re just noise. Thoughtful implementation and constant optimization are key to making automation truly effective. Let’s focus on automation that works smarter, not just harder.

Every solution can and must be continuously improved, especially in automation. To be sure the solution is effective, it should fulfill the task that was created for, in timely manner and cost effective.

Me permitam escrever em português ( Brasil).... Todas as ferramentas de kpis estão é lógico, sustentadas na metodologia. Mas por mais que tenhamos métodos a essência ainda é humana. As ferramentas de acolhimento, inteligência emocional deveriam estar caminhando a um passo a frente dessas metodologias lógicas. Afinal fizemos coisas para pessoas e ainda usamos pessoas para fazer boa parte dessas coisas.