Stakeholders want speed, but you value accuracy. How can you find the balance in automated processes?
In the world of automation, stakeholders crave speed but you champion accuracy. Here's how to strike a balance:
How do you balance the need for speed with a commitment to accuracy in your automated workflows?
Stakeholders want speed, but you value accuracy. How can you find the balance in automated processes?
In the world of automation, stakeholders crave speed but you champion accuracy. Here's how to strike a balance:
How do you balance the need for speed with a commitment to accuracy in your automated workflows?
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In my experience, phased automation and regular audits ensure accuracy and efficiency. Clear communication and collaboration between teams are key to achieving this. - Implementing continuous testing and validation ensures accuracy without sacrificing speed. - Automate repetitive tasks, but maintain human oversight for critical decision-making. - Define clear objectives, prioritize tasks, and utilize real-time monitoring for optimal
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In my experience, choosing speed vis-a-vis accuracy is a constant challenge faced by the program manager in process automation project. While speed is crucial from the business point of view, accuracy is equally important for customer experience & organisation’s image. I would recommend mixed approach - 1. Divide the process into multiple small steps 2. Prioritise the steps which are easy to automate which can demonstrate “Speed” 3. Steps that demand high accuracy needs to be developed and implemented with rigorous testing to ensure there are no loose ends. 4. Monitor the process to ensure automation results are in line with expectations (regulatory & customer expectations) & deviations if any are plugged in immediately.
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throughout my experience I had this discussion with hundreds, if not thousands of stakeholders where Throughout my experience, I’ve had discussions with countless stakeholders across all organizational levels. A common concern is the fear of the unknown and reluctance to leave their comfort zones. How to address this? Start by identifying their worries and providing solutions that ease the transition. For example, conduct parallel test runs before full automation or create dashboards to give real-time updates. When stakeholders feel in control and trust the process, they’re more likely to embrace change. Without this trust, automation risks becoming the scapegoat at the first sign of trouble.
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Some points 1. Define Priorities: Identify whether the process values speed (e.g., for high-volume tasks) or accuracy (e.g., for critical tasks such as healthcare or finance). 2. Optimize Workflow: Streamline automation workflows by eliminating unnecessary steps while ensuring that quality checks are in place. 3. Test and Monitor: Regularly test the automation system to ensure consistent performance and to identify any bottlenecks or potential errors. 4. Human Oversight: For high-stakes processes, include checkpoints for human review to ensure critical accuracy without significantly delaying the workflow. 5. Iterate and Improve: Continuously analyze performance data to refine algorithms and enhance the balance between speed and accuracy.
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In my experience, the speed demand was already present. Then came an issue with quality because it was truly all manual. It was impossible to fully automate. However my approach was to leave the process as is and being introducing incremental automation like bullet 3 suggests. With automation.. the balance is ease vs benefit. The parts that were automated were easily reproducible and easy to upkeep. The parts that weren't could be dealt with another time. Once the manual method and automated parts matched, I replaced what could be. That time saved through automating a few parts was reinvested in a process improvement elsewhere in the chain. The net outcome was a much improved process.
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Evaluate and Demonstrate the mechanical limitations of maximum accuracy without compromising speed or volume. Providing open communication to reveal realistic expectations. This approach will give stakeholders a realistic insight to value that comes with accurate automation processes. -Speed should never be in excess of mechanical ability/repeatability. -Accuracy should be achieved in a way that provides the ability for speed. The understanding on a product to product basis, that accuracy requirements change will result in a dynamic speed calculation that provides the most effective compromise for Speed/Accuracy.
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Balancing speed and accuracy in automated workflows is a constant challenge. Here's how I approach it:Identify the core functions where speed is most crucial and focus on optimizing those areas. For less critical tasks, prioritize accuracy and thoroughness.Encourage a feedback loop where team members share insights on potential bottlenecks and areas for optimization. This fosters a mindset of continuous improvement and helps identify opportunities to streamline processes without compromising accuracy.Implement rigorous testing frameworks to catch errors early. This includes unit tests, integration tests, and end-to-end testing to ensure the entire workflow functions as intended.
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1. Openly discuss with stakeholders the trade-offs between speed and accuracy. 2. Clearly define what level of accuracy is acceptable and what delivery timelines are realistic. 3. Implement the automation in a non-critical environment to test and refine it while manually maintaining the process. 4. Establish acceptable error rates for different aspects of the process. 5. Allow the process to prioritize accuracy in critical phases and speed in less critical ones. 6.Use automation not just for execution but also for validation steps, ensuring that errors are caught and corrected without slowing down the process significantly. 7. Document the entire process, including assumptions, accuracy benchmarks, and challenges.
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In my point of view you should follow the below points 1- set objectives 2- design workflow that achieve your objectives 3- select the technology or software that make your workflow automated 4- Monitor The system 5- get feedback and make correction actions
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