Quando há divergências na opinião entre as partes o melhor caminho é reuní-las e conduzir uma discussão sobre as opiniões. É importante embasar as opiniões em fatos e dados, para eliminar qualquer viés de cunho pessoal e emocional. Dessa forma o melhor caminho é, em uma reunião de brainstorming: - Listar as possibilidades, adicionando fatos e dados. - Simular os resultados a partir de cada possibilidade, mapeando os riscos. - Criar uma matriz de prioridades e matriz de riscos para ilustrar as possibilidades. - Classificar as possibilidades da seguinte forma: 1. Estratégias da empresa 2. Riscos 3. Grau de dificuldade 4. Possíveis resultados A partir daí decidir qual o melhor caminho, garantindo o comum acordo entre as partes.

Too often stakeholders are unaware of the actual process being changed. As a result, they plan to change from something they want to be or are not, to something the would like to be but without honesty of the real stafging point, the journey is longer than their plan.

Eu sugeriria uma conversa aberta ponderando os upsides e downsides para a companhia, olhando o impacto no TODO e não individualmente em cada área!

Navigating diverging paths in process redesign visions can be challenging, but it's essential to approach it strategically rather than just managing egos to realize value mutually. From my experience here are some simple steps you can take to manage the situation effectively: 1. Understand the Perspectives 2. Facilitate Open Communication 3. Identify Common Goals 4. Evaluate Options 5. Develop a Compromise 6. Create a Roadmap 7. Define Accountabilities

All stakeholders have different levels of understanding and expertise, making it challenging to find common ground. In such situations, unbiased leadership and diversified knowledge play a crucial role. The leader should logically take the following steps: 1. Understand the pros and cons of the redesign. 2. Evaluate the safety, commercial, and environmental benefits backed up by data. 3. Respect all stakeholders' opinions, present the data for discussion, and involve industry experts with similar experience. 4. Assign responsibilities to the stakeholders according to their expertise. 5. Lead the team to achive the goals.

Understanding the stakeholders expectations... Evaluating where we are at present, mapping with where stakeholders want to go, identifying the gaps, finding ways to reach there, evaluating the multiple ways and shortlisting one to meet the expectations of stakeholders is the way. Once each of the stakeholders are explained what is there for them, buy in can be obtained for process change. Without benefits no one will agree for a change

It's never been easy to get acceptance of CHANGE but the key to success is compromise but only to the extent of not making the change a disaster yet gain trust so that everyone is in agreement on final version roll-out

When stakeholders clash over the vision for process redesign, it’s easy to get caught up in endless debates over varied opinions. Instead, simplify the path forward by centering the process around the customer. The customer is the reason your business exists; any redesign should elevate their experience and meet their needs. By consistently aligning each decision with what best serves the customer, you establish a common ground that transcends individual preferences and creates a unified direction. This focus helps sidestep potential pitfalls, fostering a shared understanding and purpose among stakeholders.

I know, when stakeholders clash, it's tempting to dive into problem-solving mode. But hold up. The real magic happens when you step back and create space for clarity. First, guide everyone to a calmer state of mind, so fresh perspectives will naturally emerge. Encourage curiosity about each other's thinking. What's driving these views? What are we not seeing? Remember, our perceptions are shaped by thought in the moment, not fixed reality. By highlighting this, I guarantee you will open doors to new possibilities. Please, don't rush to solutions. Allow insights to bubble up organically. They often arise when we least expect them. So in short, trust the process, and watch as innovative solutions unfold.

Process redesign is an exciting time, when viewed as an opportunity to make an improvement to the organization. When stakeholders disagree, it's often because there's not enough clarity around what the outcome should be. This is a good time to develop clarity about the outcome that everyone at the table can buy into. Every stakeholder brings unique perspective and value to the table. This is a time to explore the strengths of their skills and experience, and discuss their concerns/fears and previous bad experiences. To optimize collaboration, everyone needs to feel safe enough to speak, feel heard and understood. I like to utilize a whiteboard during this conversation to capture the pros and cons of the thoughts and feelings offered.