How do you assess and benchmark your BPR maturity and performance?

Business process re-engineering (BPR) is a strategic approach to redesign and improve your core business processes, such as customer service, product development, or supply chain management. BPR can help you achieve higher efficiency, quality, innovation, and customer satisfaction. But how do you know if your BPR efforts are effective and aligned with your goals? How do you compare your BPR performance with your competitors or industry standards? In this article, we will discuss how to assess and benchmark your BPR maturity and performance using four steps.

1 Define your BPR objectives and metrics

The first step is to define what you want to achieve with BPR and how you will measure it. Your BPR objectives should be specific, measurable, achievable, relevant, and time-bound (SMART). For example, you may want to reduce the cycle time of your order fulfillment process by 20% in six months. Your BPR metrics should be aligned with your objectives and reflect the key aspects of your process performance, such as cost, quality, speed, flexibility, or customer satisfaction. For example, you may use metrics such as order accuracy, delivery time, defect rate, or customer retention.

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Laurence Muscat
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Ideally objectives are linked directly to company strategy and objectives which facilitates senior sponsorship, linkage to personal objectives and also aids communication

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2 Assess your current BPR maturity level

The second step is to assess your current BPR maturity level, which indicates how well you have adopted and implemented BPR principles and practices in your organization. There are different models and frameworks to assess BPR maturity, such as the Capability Maturity Model Integration (CMMI), the Business Process Maturity Model (BPMM), or the BPR Maturity Assessment Tool (BPR-MAT). These models typically use a scale of five levels, from initial to optimized, to evaluate your BPR capabilities across different dimensions, such as process management, process improvement, process innovation, process governance, or process culture.

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Laurence Muscat
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It is vital to get key stakeholders of the process to understand and contribute to the capability maturity model used and importantly sign-off the assessment process.

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3 Benchmark your BPR performance against best practices or competitors

The third step is to benchmark your BPR performance against best practices or competitors, which can help you identify your strengths and weaknesses, gaps and opportunities, and areas for improvement. You can use different sources and methods to benchmark your BPR performance, such as industry reports, surveys, case studies, site visits, or interviews. You can also use tools such as the Balanced Scorecard (BSC), the Business Process Benchmarking Framework (BPBF), or the Benchmarking Process Improvement Tool (BPIT) to compare your BPR performance with the best performers in your industry or sector.

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4 Develop and implement your BPR improvement plan

The fourth step is to develop and implement your BPR improvement plan, which should be based on the results of your assessment and benchmarking. Your BPR improvement plan should outline the actions, resources, responsibilities, timelines, and expected outcomes of your BPR initiatives. You should also monitor and evaluate your BPR improvement plan regularly, using the same objectives and metrics that you defined in the first step. You should also review and update your BPR improvement plan as needed, based on the feedback and lessons learned from your BPR implementation.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Laurence Muscat
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Success of BPR is 100% dependant on ownership and participation from within the area targeted for improvement. Change management and communication activities are critical to its success. Another aspect which is vital to achieving lasting change is to implement measurement / monitoring approaches as part of the future process to ensure that it stays on track or requires further improvement in the future.

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How do you assess and benchmark your BPR maturity and performance?

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1 Define your BPR objectives and metrics

2 Assess your current BPR maturity level

3 Benchmark your BPR performance against best practices or competitors

4 Develop and implement your BPR improvement plan

5 Here’s what else to consider

Business Process Re-engineering

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