There is no such thing as 100% security; there is only 100% risk management. I aim to achieve usability while keeping risks at a manageable level. For instance, people typically don’t wear helmets while walking in a city unless in a war zone.

Emphasize that both aspects can coexist through a thoughtful, user-centric design. It is imperative to articulate how security measures safeguard sensitive data and ensure system integrity, thereby enhancing user trust. Demonstrating usability-focused security features, such as single sign-on (SSO), multi-factor authentication (MFA) options, and role-based access controls, exemplifies how access can be streamlined without compromising security. Engaging clients in usability testing is crucial to refining security elements, reinforcing the objective of achieving a seamless yet secure experience. This collaborative approach illustrates that robust security can enhance, rather than impede, an intuitive user experience.

Balance security and usability by adopting a "secure by design" approach, integrating security seamlessly into the user experience. Use multi-factor authentication (MFA) with user-friendly options like biometrics, and simplify secure workflows with tools like single sign-on (SSO). Demonstrate with examples—e.g., Apple's Face ID ensures top-notch security while enhancing ease of access. Communicate trade-offs transparently and collaborate to tailor solutions that meet both security and usability needs.

It depends if they're more concerned with security or usability. Security with best practices is relatively easy to implement with teams who are aware or security concerns in coding and data storage. Usability is itself both objective and subjective through the client's eyes. If there are ISO or other requirements both security and usability may be dictated by those standards. The trick is to walk the line of avoiding common pit falls while delivering user experience

I start by asking them how much time/effort/energy they are willing to expend to get both, and then work backwards from there. You can design highly usable, highly secure systems (the Chase bank app comes to mind)… but it ain’t cheap. The further away you are from that kind of money, the more you have to consider trade-offs.

Na minha experiência em segurança e a usabilidade podem ser ditadas por estes padrões. O trabalho seria seguir o caminho de evitar quedas comuns e, ao mesmo tempo, proporcionar experiências para todos os usuários.

Organisations must consider these 3 dimensions when selecting an authentication solution: * Security * User Experiences * Comprehensiveness SECURITY: It is obvious that the solution must meet or exceed requirements and be an improvement over what is in place today. USER EXPERIENCE: MFA was a setback for user experience and IT support burden. Passwordless Authentication puts this back on track. Easier, faster, less disruptive for the user. When done right, it will also lower the support burden for IT. COMPREHENSIVENESS: Enterprise organizations typically have hybrid IT with some degree of technical debt. Efficient operation and effortless and secure access to all resources is a must to achieve security and Zero Zrust maturity.

I start by setting realistic expectations about security. Overcomplicating security with multiple layers can backfire, as people might write down procedures or reuse passwords for convenience. I conduct focus groups with both security professionals and a sample of users to test usability while ensuring security. This allows us to balance both needs and fosters collaboration between users and security teams to resolve issues. It helps users understand why security measures are in place and provides security with insight into the organization's internal landscape. This collaborative process also informs executives and stakeholders about the rationale behind proposed solutions.