Communicate promptly: Address issues early to avoid escalation. Set clear expectations: Clearly outline revised requirements and timelines. Monitor progress: Regularly check updates to ensure alignment with expectations.

Assess the situation by gathering evidence of the subpar work and evaluating the impact on your projects Communicate clearly with the vendor by scheduling a meeting to discuss the quality issues, articulating your concerns professionally, and providing documented evidence Collaborate on solutions by identifying root causes of the quality issues and developing an action plan to address them Implement ongoing quality control measures, including regular check-ins and performance evaluations, while documenting all communications and follow-ups for accountability Conclude the plan by ensuring the vendor is aligned with your expectations and maintaining open lines of communication for future improvements

When vendor deliverables fall short, it’s essential to address the issue promptly and transparently. We use the CTQ (Critical to Quality) factors when managing IT service providers. First, we communicate directly to identify the problem and ensure expectations are clear. We focus on quality of deliverables, responsiveness, and communication—key aspects of maintaining high standards. By applying KPI tracking and sharing performance reports using a Pareto chart we ensure continuous improvement and hold our vendors accountable for delivering on agreed-upon standards. This approach ensures our projects stay on track and meet our expectations.