This is why it is good to plan in advance. To stay on course, prepare backups like a secondary device, extra adapters, and printed materials. Testing all equipment and software a day before, and again just before the workshop, reduces last-minute surprises. Assigning a tech helper allows you to stay focused on facilitation while they handle any disruptions. Rely on simple, reliable tools that participants are familiar with or can learn quickly, and always build extra time into your agenda to absorb delays calmly. These steps ensure you’re ready to handle tech hiccups smoothly and keep your workshop on track.

If technical issues arise during a facilitation workshop, I first assess the critical activities essential for achieving the workshop's objectives. I prioritize these core activities, adjusting the agenda as needed, and focus on engaging participants through alternative methods, like group discussions or hands-on activities, to ensure learning and productivity remain uninterrupted.

Assess the Situation: Quickly determine the scope of the technical issues. Is it something that can be fixed quickly, or does it require more time? Communicate with Participants: Let your participants know about the issue and keep them informed about the steps you're taking. Transparency builds trust. Shift to Plan B: Have a backup plan ready. This could be using printed materials if the presentation isn't working, or switching to a discussion-based format. Prioritize Core Activities: Focus on the most important parts of the workshop that can be accomplished without the technology. This could be key discussions, group activities, or brainstorming sessions.

Acknowledge openly and quickly you're aware of the technical issue and how it's impacting the facilitation workshop. Let everyone know what you're doing to resolve the issue. If it's just you in the room, take a break letting everyone know you're working to resolve the issue. Then phone a friend or google for a solution. If you need to get creative, because you're alone, be bold and ask if someone in the group can help navigate the issue. Everyone knows the tech issue is happening, so be humble and ask directly for help. Finally, for all events always have a plan for tech support, virtually, via a phone call or chat, or someone who can quickly come to the space.