You're facing project delays. How can you inform clients without harming your relationships?
When delays hit, it's crucial to keep client relationships intact. Here's how to convey the message without damage:
- Present a revised timeline with realistic milestones to set new expectations.
- Offer solutions or alternatives to mitigate any inconvenience caused by the delay.
How do you approach the conversation about project setbacks with clients?
You're facing project delays. How can you inform clients without harming your relationships?
When delays hit, it's crucial to keep client relationships intact. Here's how to convey the message without damage:
- Present a revised timeline with realistic milestones to set new expectations.
- Offer solutions or alternatives to mitigate any inconvenience caused by the delay.
How do you approach the conversation about project setbacks with clients?
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Facing project delays? Here’s how to keep clients informed while maintaining trust: 1️⃣ Be Transparent: Share the delay promptly with clear reasons, avoiding unnecessary jargon. 2️⃣ Take Responsibility: Own the situation and emphasize your commitment to resolving it. 3️⃣ Offer Solutions: Present a revised timeline and outline steps to get back on track. 4️⃣ Show Empathy: Acknowledge the impact on the client and reassure them of your dedication. 5️⃣ Stay Proactive: Provide regular updates until the project is back on schedule.
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!! AVOID SURPRISES!! Some projects could be affected in the established schedule by exogenous factors as well as by unforeseen situations. ✅ Timely, periodic and detailed communication of the progress and challenges faced in the project are essential to maintain a clear understanding of the status of the project. A well-informed client who knows the details in general shows an empathetic attitude and is more flexible to changes. 🚩 There's nothing customers hate more than being lied to or feeling manipulated. In these cases, your response will always be negative and a source of conflict. ✔️ As project leader it is advisable to face the facts with transparency, providing solutions that reorient the situation and lead to a successful end.
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