You're facing conflicting feedback on ERP training. How can you effectively address employee concerns?
When conflicting feedback on ERP (Enterprise Resource Planning) training emerges, finding common ground is key. Here's how to effectively address employee concerns:
- Identify recurring themes in the feedback to determine common issues and areas for improvement.
- Facilitate a focus group with representatives from different departments to discuss and reconcile differing opinions.
- Implement a clear communication plan outlining changes made in response to feedback, ensuring transparency and buy-in.
What strategies have you found effective in addressing varied feedback in your organization?
You're facing conflicting feedback on ERP training. How can you effectively address employee concerns?
When conflicting feedback on ERP (Enterprise Resource Planning) training emerges, finding common ground is key. Here's how to effectively address employee concerns:
- Identify recurring themes in the feedback to determine common issues and areas for improvement.
- Facilitate a focus group with representatives from different departments to discuss and reconcile differing opinions.
- Implement a clear communication plan outlining changes made in response to feedback, ensuring transparency and buy-in.
What strategies have you found effective in addressing varied feedback in your organization?
-
Para lidar com feedback conflitante sobre o treinamento de ERP, incentive a equipe a expressar suas opiniões e preocupações abertamente, promovendo um ambiente de comunicação transparente. Avalie cuidadosamente cada feedback, buscando entender as causas das divergências e identificando as necessidades específicas de cada funcionário. Adapte o treinamento com base nas sugestões recebidas, oferecendo diferentes formatos e abordagens de aprendizado para atender às necessidades individuais. Mantenha um diálogo constante com a equipe, demonstrando que seus feedbacks são valorizados e que você está comprometido em oferecer um treinamento eficaz e satisfatório para todos.
-
Gather the feedback from all concerned departments. Analyze details and extract major and repetitive concerns. Understand the reasons that led to these concerns. Draw the mitigation plan and conduct any required training to bring all the stakeholders to the common understanding about the system being implemented and emphasize on the process that must be followed by the users. Also, convey to the client implementation team lead for any additional training requirements based on the feedback post trainings.
-
We will convene an urgent meeting with key users to gather clear and detailed feedback. After analyzing the common issues identified, we will select some of the key users who are performing well to assist in supporting and retraining our team effectively. Additionally, we will hold an internal meeting with our team to conduct a similar analysis to determine if we need to adjust our techniques to address any concerns.
-
Conflicting feedback on ERP training often comes from different learning styles or misunderstandings. Start by listening to all concerns - some employees may find the training too complex, while others might feel it’s not detailed enough. For example, one department might need more hands-on practice, while another prefers step-by-step guides. Address these by offering flexible training formats: workshops, video tutorials or Q&A sessions. Reassure employees that ongoing support will be available and encourage them to ask questions as they get familiar with the system.
-
start by categorizing feedback into themes to identify common concerns. Engage employees directly through surveys or focus groups to clarify issues and encourage open communication. Tailor solutions to address specific needs, such as offering role-based training for relevance or additional sessions for struggling users. Provide on-demand resources like guides and videos to supplement learning. Communicate the value of the training, showing how it supports their roles. Foster a feedback loop by inviting suggestions post-training and implementing improvements. By being proactive and responsive, you can build trust and ensure effective learning outcomes.
-
ERP training feedback loops help ERP learners and instructors to continuously improve the learning objectives and outcomes of the courses. It can be about the theoretical contents, the business relevance of the practical sessions or the effectiveness of answering the learners' questions.
-
ERP training is a structured, hands-on program designed to cover specific topics in a standardized manner. It focuses on business scenarios that consultants use to train users. Each scenario consists of a series of steps that the user must follow, execute, and record the results. If the user successfully replicates the steps and achieves the expected outcome, the scenario is considered passed, and the user has demonstrated proficiency and understanding. The training itself undergoes a validation process. A senior consultant or team leader reviews the business scenarios to ensure they align with the blueprint and then executes them to confirm their accuracy and completeness.
-
Analyze the input to identify common themes and specific concerns. Categorize issues like technical difficulties, pacing, or relevance, and look for patterns in the feedback. Summarizing the key points raised, thanking employees for their input, and clarifying the purpose of the training is alignment with organizational goals. Tailor the training with customized modules for different roles and using various formats such as live sessions, self-paced learning, and hands-on practice to meet diverse preferences. Continuously measure the training’s effectiveness with surveys or check-ins and adjust as needed. Acknowledge the challenges of adapting to new systems, validate concerns, and encourage open dialogue to foster trust and collaboration.
-
Create Anonymous Feedback Channels: Employees may feel more comfortable sharing honest feedback anonymously, allowing for a clearer understanding of concerns without fear of repercussions. Analyze Feedback Quantitatively and Qualitatively: Use surveys or analytics tools to categorize and prioritize feedback based on frequency and impact, identifying both widespread concerns and unique perspectives. Provide Ongoing Training and Support: Offer continued ERP training and resources to address knowledge gaps and reinforce confidence in the system. Recognize Positive Contributions: Acknowledge employees who provide actionable feedback or assist in improving processes, reinforcing a culture of collaboration and trust.
-
Para lidar com feedbacks conflitantes sobre o treinamento de ERP: Escute as preocupações de forma empática. Explique os benefícios do treinamento com clareza. Agrupe os feedbacks por categorias para tratá-los de maneira organizada. Ajuste o treinamento com base nos pontos levantados. Envolva as partes interessadas para buscar soluções colaborativas. Comunique-se de forma transparente e garanta suporte contínuo para engajar a equipe.
Rate this article
More relevant reading
-
ERP ImplementationsHow do you assess and address the skills gaps and training needs of your ERP implementation team?
-
Enterprise Resource Planning (ERP)What do you do if your ERP team is struggling to develop and retain top talent?
-
Enterprise Resource Planning (ERP)How do you train and support HR staff and stakeholders on using ERP effectively?
-
Enterprise Resource Planning (ERP)How do you communicate with ERP trainers and stakeholders?