We can: Conduct User Feedback Sessions Surveys and Polls: Use targeted surveys to gather quantitative and qualitative data on pain points, desired features, and satisfaction levels. Focus Groups: Organize focus groups with a mix of users to delve deeper into specific challenges and gather actionable insights. Analytics: Monitor usage patterns and system logs to identify underutilized or problematic features. Open Feedback Channels: Create a continuous feedback loop through in-app forms, chatbots, or dedicated communication channels. Provide Comprehensive Training Role-Specific Training: Tailor training sessions to different user roles to ensure relevance and maximize impact.

Delivering innovation without causing disruption is crucial. Setting up user expectations correctly is equally important. To measure user expectations against delivered features, it's essential to have mock artifacts, mock flows, and clear, specific communication with customers and potential customers. This approach ensures that expectations are managed effectively and mapped to the necessary artifacts, ultimately leading to a final feature that delights the customer.