Your client is resistant to your communication style. How can you effectively navigate this challenge?
When a client resists your communication style, it’s essential to adapt and find common ground. Here’s how you can bridge the gap:
What strategies have worked for you in similar situations?
Your client is resistant to your communication style. How can you effectively navigate this challenge?
When a client resists your communication style, it’s essential to adapt and find common ground. Here’s how you can bridge the gap:
What strategies have worked for you in similar situations?
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To be easily adaptable should be a core soft skill of every entrepreneur. As a service or product provider, we seek to broaden our horizons, hence, the need to be adaptable. You need to level your communication style to a common ground with your client to ensure common understanding and client retention.
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Take a step back to reassess. Use statements like “I realize we’re not clicking; let’s try a different approach.” Use open-ended questions to understand their preferences: “How do you like to receive information?" “What format works best for you?” Through active listening and empathy, you can identify potential misalignments and adjust your communication strategy to resonate with their needs. Explore alternative approaches, such as switching from emails to calls or using visual aids to simplify complex ideas. Involve the client in the solution-finding process, ensuring they feel heard and invested in your communication plan.
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