When a client requests additional services without wanting to pay more, it is crucial to have an honest yet professional conversation. Refer to the original agreement, not as a limitation but as the basis for mutual respect and fairness. Emphasise how the requested services align with their objectives, framing the associated costs as a shared commitment to achieving quality outcomes. If budget concerns remain, propose cost-effective alternatives or phased delivery to balance value with affordability. A negotiation is not a standoff but an opportunity to build trust while protecting both interests. This is the essence of enduring partnerships!

To handle this, I’d start by acknowledging their needs to show empathy and understanding. Next, I’d clarify the original agreement’s scope, emphasizing the value already provided. I’d then diplomatically explain that additional services typically require adjustments to pricing to maintain quality and fairness. To move forward, I’d propose alternatives such as offering a discounted package for the additional services, prioritizing their critical needs within the current terms, or finding cost-effective ways to address their concerns. Throughout, I’d frame the discussion as a partnership focused on achieving the best outcome for both sides.

When clients request additional services without paying extra, I first refer to the initial agreement, ensuring the scope and costs are clear. I emphasize the value of the requested services, explaining why they come at an additional cost. If the client is budget-conscious, I offer alternatives such as adjusting the scope or suggesting a phased approach to spread costs over time. By providing clear options and maintaining open communication, I can manage expectations while safeguarding profitability, ensuring both the client’s needs and the company’s interests are respected.

We face scope creep if we don't close contracts with clear deliverables. Even after that if there is a request, we need to know what extra services clients are asking, understand the value it creates for the clients. Understand why client are asking for without payment. May be they have budget constraints at the time of request. If it is not a huge cost impact, i would suggest provide it keeping the long term relationship in consideration. Negotiate if required for delayed payment if it budget constraint, or negotiate some other bulk offer. If that is also not possible, provide them the service with limited time period. After writing all these, i feel it does not have straight answer. it will depend on the situation and type of client. :)