You're facing client demands beyond the contract scope. How do you navigate their expectations effectively?
When clients push beyond the agreed contract, it's crucial to handle expectations without souring the relationship. Here are strategies to stay on course:
How do you deal with requests outside the project scope? Share your strategies.
You're facing client demands beyond the contract scope. How do you navigate their expectations effectively?
When clients push beyond the agreed contract, it's crucial to handle expectations without souring the relationship. Here are strategies to stay on course:
How do you deal with requests outside the project scope? Share your strategies.
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When you are facing client demands beyond the contract scope, you can navigate their expectations effectively by your contract. But at the same time, get to them offering offering additional services at a reduced or no cost. Encourage their assistance and feedback on the issues and the project itself and be an active listener and information gatherer using what you have collected towards the benefits of your contract. Don't forget to advise them that additional demands will probably stress your resources, with probably a negative effect to the project process, as opposed to observing the contract.